Avid Reviews
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Crippling automation bug
I ran into a major problem with the software recently that's been messing up how I get my work done. I've been trying to get help from Avid for months now, but they haven't been able to fix it. I've sent them a bunch of videos showing the issue and had a lot of back and forth emails with their support team, but nothing has changed. It seems like they're stuck and not doing anything about it. This bug is a big problem for me because I need to deliver a movie to network TV every month, and it's slowing me down a lot. I've had to find a temporary solution that's making everything take longer and causing a lot of frustration and delays in my work. I've gotta start looking into other software options to try and fix this situation.
Industry leading software
I've been using this software for more than twenty years now, and I have to say, I'm really surprised by all the negative reviews I've been seeing lately. It's kind of sad that some people are upset about having to pay for such a well-known and respected set of tools. In my experience, Avid has always been top-notch when it comes to performance and reliability, making it a must-have for industry professionals like myself. The support forums they have are amazing, offering a ton of helpful information and assistance for anyone dealing with issues. If you need some extra support, I definitely suggest checking out the community at the link I mentioned in my review.
Subscription renewal
I had the worst time ever dealing with this company! They really thought they could just take my personal info and credit card number without asking me, all because of some lame "terms of service." Like, come on, the law is more important than your rules, dude! And then they have the audacity to bombard me with these spammy marketing emails that you can't even opt out of. Are you for real? So sketchy. And don't even get me started on trying to get rid of my account and info - it's been a total disaster. Honestly, I'm never going back to them, and I hope their outdated user interface disappears.
Monthly subscription for tech support
I just signed up for a monthly tech support subscription at this place, but man, was I let down by the service I got. I waited three whole days for them to call me back about a technical problem, and by the time they did, I was so annoyed and unhappy. The program itself was all glitchy and kept messing up, which only made me more frustrated. And then on top of all that, I had to pay extra for a code just to talk to support - like, seriously? Definitely not what I was expecting. Overall, my time with this service was pretty lousy, so I'll definitely be looking for a different option going forward.
Pro Tools Support
Man, this service is just way too pricey for what you actually get. It's like shelling out cash for a top-notch bike but ending up with a tricycle. The software crashes constantly, it's like watching my little cousin wipe out trying to nail a skateboard trick. Avid just doesn't seem to give a darn about their customers, it's as if they only care about things made of paper. We dropped a ton of cash on this software and it turns out to be the most unreliable thing ever! I thought I had my paperwork all under control, but I'm still stuck in the same spot.
Music writing program purchase
I bought this music writing program online recently and honestly, it was a total letdown. So, I downloaded the program, only to find out that I didn't get the key I needed to unlock all the features. The so-called "help" videos were no help at all, and the bot responses to my questions were just plain useless. I wasted hours trying to figure out how to get the key, but nothing worked. I definitely won't be shopping with them again.
App that keeps logging me out
I really can't stand this app! It keeps logging me out and forgetting my password. I can't even get anything done because it's always kicking me out of my account. It's such a hassle and such a time-waster. Avid, please just get rid of this app altogether. I just want to use Pro Tools without the headache of struggling to log in for hours.
Pro Tools purchase
I've had such a frustrating experience with this company. Their customer service is terrible, and overall, it's been so disappointing. I bought Pro Tools and I've regretted it from the start. The lack of communication and support from them is just not okay. It's obvious that all they care about is making sales, not satisfying their customers. I really suggest checking out other options like Reaper, Ableton, or Logic instead.
Lots of money wasted
I've spent way too much money on this company that only cares about making a profit. They don't really offer any good service, they just want your money for their expensive subscription-based products. Even though I've been a loyal customer for years, they treat me like garbage. It's impossible to actually speak to a human on the phone, their website is a disaster, and everything is way too expensive. Music stores are recommending that people look for other options because they're tired of being taken advantage of. The CEO and Board really need to be replaced!
Software update
The customer service at this place is just terrible. I mean, I don't mind paying for quality service, but for what they charge, you'd think you could at least talk to someone on the phone. Nope, instead they make you struggle through their messed up website all by yourself. It's frustrating, you know?
Software purchase
The software can be a little tricky to get it working right. It's awesome when it's working, but lately, I've been having a lot of problems with it not starting up correctly. Customer service has been pretty helpful when I've emailed them, but the same issues keep popping up after about a month of it running smoothly. This has been going on for years, and it's getting really frustrating. Personally, I'd suggest trying out MuseScore instead. It might be a little slow when you're scrolling through long scores, but it does a good job for educational stuff.
Unauthorized annual subscription debit
This morning, I saw that there was a charge for over $300 on my account from Avid, and I didn't even sign up for their yearly subscription. I've been trying for the past couple of hours to find a phone number to talk to a real person about this billing problem, but I haven't had any luck. It looks like I can only deal with chatbots and sign-up for online cases. I'm pretty annoyed and could really use some help getting this sorted out quickly.
Online program subscription renewal
Renewing my subscription to this online program has been a total nightmare. I've used it in the past, but the new subscription setup is causing me a lot of headaches. Instead of just buying it outright, now you have to commit to paying monthly or yearly. After canceling my old subscription and trying to renew for a new project, I just ended up getting lost in a confusing mess on their website. Honestly, the whole process has been so frustrating and time-consuming. And now they're making me jump through hoops by purchasing a license through some third-party manager, which never used to be a thing. It's all needlessly complex and just a big waste of my time. I've spent more time trying to figure out their website and waiting for support than I've actually spent using the program.
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Monthly subscription for tech
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