Identity Guard Reviews
Reviews (13)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Fraud alert issue
I had a major issue with fraud going on, so I called the company multiple times to try to sort it out. The first person I talked to wasn't too helpful and ended up getting some stuff mixed up. Then I called again today and the first person I spoke with kind of dismissed my problem without much of an explanation. But then Bibi gave me a call and she was awesome - super helpful and really broke everything down for me. She even went above and beyond by contacting another company to double-check some things. Her suggestions were spot on, and now I'm feeling a lot more confident about sticking around with this company.
Identify Guard software
Protect your Identity with Identity Guard!
I've had Identity Guard for a couple of years now and it gives me peace of mind. I've had a good experience of the years I've used it, although it's a bit expensive. What I love about Identity Guard is the fact that it sends me notifications on transactions that I've done using my identity. I highly recommend Identity Guard! Now that I'm building a new home, I have peace of mind knowing in case someone tries to steal my identity I'll get notified. Identity Guard customer service is a delight to talk to. Very professional and friendly.Identity Theft Protection
I recently used this company for identity theft protection and I have to say, I was really impressed by how professional and helpful the staff was. From my first call to the Alerts & Restoration Department, Alex and Jeff were super knowledgeable and made the whole process easy for me. They really went out of their way to help me out, even reaching out to another organization about the alert. The options they gave me were easy to understand and I felt good about the advice they gave. I'm really glad I picked this company for identity protection, their service was top-notch.
Tech support assistance
I just had to get some help with installing this program, and it turns out there were some missing files causing error messages. This guy Patrik from tech support was super helpful and really knew his stuff. He walked me through deleting the right files and even took the time to explain why. Thanks to him, I not only got the program up and running, but I also picked up some new computer knowledge along the way. His great work definitely made this whole experience a successful one.
Assistance from Bibi
I had an awesome experience with this lady who helped me out with some identity theft concerns. She was super patient, really understanding, and she totally knew her stuff. Made everything so much simpler for me. I didn't even realize how important this service was until I had this talk with her.
Helped by Jeff
Jeff was amazing! He really helped me figure out how to deal with the issues on my credit. Instead of just telling me to call the Bank, he had a bunch of other suggestions too! I was totally confused before talking to him, but he made everything clear. Jeff is seriously fantastic!
Excellent customer service
My experience with the customer service rep, Deijah, was amazing. She was super helpful, really professional, and knew her stuff, which made dealing with Identity Guard so easy. Deijah was patient, polite, and even kept things interesting during our chat. I can't emphasize enough how crucial it is to have such hardworking and effective reps like her. This was my second time talking to her, and I honestly think she should be duplicated for how awesome she is at her job.
Protection plan purchase
I gotta say, working with this amazing representative, BIBI, while getting a protection plan was a real treat. BIBI was top-notch in every way during our whole interaction. Right from the start when I asked for help, BIBI showed so much care, thoughtfulness, and patience. She really went the extra mile to make sure I knew all my choices and felt secure throughout the whole thing. I truly appreciate her hard work and professionalism.
Quick and efficient resolution
The person I talked to from customer service was super nice, really knew their stuff, and gave me easy-to-follow directions on how to get things done. It was actually fun dealing with them. I haven't had customer service that good in forever, and it totally made my week. I got my problem fixed fast and even picked up some new info along the way. Definitely a top-notch experience!
Credit alert help
I was totally flipping out when I got a credit alert, but man, this guy Jeff over at that place really came through for me. He took all my info, got me in touch with the bank to straighten things out, and even gave me some tips on how to protect myself moving forward. I'm so glad I signed up for this service, they really know what they're doing!
My credit got attacked
My credit got hit three times in just three days, so I had to freeze everything. Can you believe it? Turns out, someone went and opened up a credit union account in my name!
Identity theft protection
Wow, Bibi was really great. She helped me out a lot with the whole identity theft thing and stayed on the phone with me. I feel really fortunate to have Identity Guard looking out for me!
Uh oh, identity theft!
Being a victim of identity theft totally sucks. Luckily, this company called 'privacy protector' had my back the whole time during the investigation. They were there making calls with me and promised to stick around to keep me safe. If you're not already protected, you should definitely think about signing up with them.
