We are extremely disappointed with OOTS.
The theme itself looks great and it gets a lot of positive reviews online which convinced us.
But the support does not deserve its name.
So far, every time we had a question due to a feature of the theme not working or a bug, it took more than two weeks for us to get feedback from the customer support and we were required to send several follow-up emails until we heard back – if at all.
We feel OOTS keeps getting recommended due to their great relationship with the Shopify Developer community and their discount/kickback scheme but once you buy the scheme you are left out in the cold – unless you have programming skills which defies the concept of Shopify.
So to summarize - based on our experience - for anyone who is not a developer and reliant on a speedy support Out of the Sandbox it is a nightmare.
We setup two additional shops with another theme in the meantime while our first shop is still not fully functional since we are waiting for and hoping to eventually get feedback from the OOTS support.