Ordered a bobblehead after being directed to this website from Etsy. I was hoping to give for Christmas, I ordered November 18 and paid additional to have the production done quicker. In received an email stating I needed to pay an additional $20 for shipping because I live in a remote area, which is not correct. I routinely receive packages from FedEx, ups, and usps. I refused to pay additional and they shipped it on December 12. In mid January I still had not received the item, and they couldn’t find where it was. They offered to make a new one, I requested a refund, was told no since it was a custom item. After several back and forth they gave me $50 back, less than 1/2 of what I paid. Awful service, shady asking for additional money after the product was completed. I would not recommend. Find an American seller and order from them!!