Hotel Collection Reviews
Reviews (23)
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Candles and reed diffusers
The candles and reed diffusers are awesome! They smell so good and the scent lingers for a really long time, making my whole house smell fantastic. The only downside was when they gave me a call after I made my order, trying to push me into signing up for their VIP program. It felt a little intrusive, asking for all that personal info over the phone. It seemed a bit shady, like it could be a scam or something. I politely declined and just stuck with my original purchase.
Subscription purchase with faulty oil diffuser
I recently got this subscription that came with an oil diffuser, but man, I ran into some issues with the stuff they sent me. The subscription itself was alright, no problems there, but the oil diffuser crapped out on me pretty quick. And on top of that, I never got the oil for the third month like they promised. When I tried to reach out to them about it, they weren't much help. It felt like they cared more about making money than making sure their customers are happy. Plus, the price they were charging for the oil was way too high compared to what you can find on Amazon.
Faulty diffuser, poor customer service, attempted upsell, scam allegations
The diffuser I got from this company crapped out in less than two months, started leaking oil all over and messed up my furniture. So I contacted Customer Service for some help and they were no help at all, just tried to sell me a pricier replacement. Can you believe they're trying to make money off of their own junk? And get this, turns out they're being looked into for ripping off folks who signed up for a subscription. What a shady operation, for real.
Expensive subscription for oils
This company is total bogus! They suck you in with claims of top-notch oils, then lock you into a never-ending, pricey subscription. Canceling is a nightmare and good luck finding their customer service. I attempted to talk to a manager to end my subscription, but got crickets. Who in their right mind shells out $3000 for oils?! Stay far away from this company.
Electrical appliance malfunction
I had a bad experience with this electric appliance. It stopped working after only a year, which was a big disappointment. When I contacted customer service for help, they weren't very helpful and seemed more interested in getting more money out of me. I was upset to find out that the product had been discontinued, making me think its poor quality was to blame. They suggested I buy another product, but I refused because I had lost trust in the brand. I recommend avoiding this company and their unreliable products to save yourself time and money.
Difficult experience with Hotel Collection
I had a really bad experience with Hotel Collection when I made two purchases recently. The first time I bought a $300 diffuser, but they sent me a $20 reed diffuser instead. They claimed they double-checked orders, but obviously not mine. It took a lot of effort to finally get the right item after sending multiple pictures and dealing with lots of frustration. The second time, my mom got me a Star Wars diffuser for Christmas, but they sent the wrong one. After more back and forth, they did eventually send the correct one, but it was clearly used. The box wasn't sealed, no inner wrappings, stains on the cord and inside, and no fragrance oil holder. It was a major disappointment.
Diffuser purchase
My experience with the diffuser was really disappointing. The first one I got looked like it was already used, it wasn't packaged right, and it was missing important parts. Even though the oil smelled nice, the diffuser itself was in bad shape. I reached out to customer service and they sent me a replacement, but that one was missing a key piece too.
Diffuser purchase
Less than 2 months after I bought the diffuser, it started leaking oil all over my new sofa table, messing it up real bad. When I got in touch with Customer Service at Hotel Collection, they didn't really help me out. Instead of fixing the problem or giving me a refund or new table, they tried to sell me a more expensive item. Plus, they signed me up for monthly oil deliveries without even asking me, so now I keep getting annoying calls to try to sell me more stuff. My time dealing with Hotel Collection has been super letdown and aggravating.
Order experience
I just dropped $700 at this hotel and out of nowhere, they hit me with a bunch of calls and texts pushing me to buy more stuff like their VIP program. The salesperson was so pushy and didn't even listen when I said no. It really soured the whole experience for me. When I'm spending that much money, I expect top-notch service and respect.
Subscription with hidden costs
I had the worst experience with the product I bought! It was supposed to be a simple subscription, but it ended up having all these hidden fees just like a credit card. Now, I'm trying to cancel it, but getting in touch with customer service is impossible. They are completely unresponsive.
Diffuser purchase with missing parts and poor customer service
I just bought a diffuser from this company, and was pretty bummed to find out that one of them was actually a return from another customer. It was missing parts and looked all greasy. So I reached out to their customer service to try and get it sorted, but I've been running into a bunch of issues and haven't gotten much of a response. My whole experience with this company has been super disappointing and just plain frustrating. I'd recommend folks to stay away from this company and find somewhere else to shop.
I got a Mystery Gift
So, I got this Mystery Gift from this one place and I was so pumped to see what it was gonna be. But guess what? It was just a stupid discount card! I tried to use it on their website but the link was broken or something. So I had to go to their main site and guess what? I couldn't even order anything with the dumb card, even if it was less than the amount of the card. Like, what's the point of sending a discount card if you can't even use it, right? And then they had the nerve to charge me $9.95 for shipping and $4.95 for a safe ship for the "mystery gift" which was just a stupid discount card! And they want the same amount to ship any of their other items. Like, come on, why do I have to pay more money just to use the gift card they sent me in the first place? It's so annoying!
