It was my first time with hotels.com. I trusted them due to their well-known reputation in online travel agency market or overall hospitality services as well.
They customized my holiday with all my prefrences and routines, which I really admired. I mean, sometimes, scheduling can be really complicated and our itineary got the most of it.
I was earlier disppointed by one or two travel agencies as they put only one or two signtseeing or very repetitive boring stuff to see or do. More than that less to cover,
But with hotels.com, i was completely surpised how they managed to pull off a lot of places in very less time without any hassling.
It was also value for money deal