Stole our Money!!!
Trip cancelled due to travel ban for Covid. Would not refund, issued travel voucher good for one year (April 2020). Stayed in my account until Nov. 2020 the disappeared. Began contacting customer service (chat box is only way to do this) on Jan 5, 2021. First told trip was no refundable, out of luck. Then told check with credit card company, charges were reversed. Then told would need to verify hotel had waived cancellation (1/23). Finally told refund would be issued in 14 days (1/29). No refund received and on 2/20 was told refund placed in wrong queue, please allow another 14 days. But no refund came so contacted again on 3/8 and told, no they gave you wrong time frame, we need 28 days (TWO other agents said 10-14 days). This company is a complete hoax and they have stolen over $1,500 from us. Do NOT buy from them!!!!!