Vacations By Marriott Reviews

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E
Eduardo Rodriguez
We ordered a getaway weekend of 4 days to Panama with VACATIONS BY MARRIOTT thinking they're professionals, but what a mistake! We had an issue in the check-in at airport with COPA and they didn't ...Read on
E
eduardo rodriguez
We ordered a getaway weekend of 4 days to Panama with VACATIONS BY MARRIOTT thinking they're professionals, but what a mistake! We had an issue in the check-in at airport with COPA and they didn't ...Read on
L
Lin Simin
I bought a flight-hotel package deal for December 2022, in June 2022, and paid USD654.93. The itinerary emailed to me stated that the package is non-refundable, and cannot be canceled or changed. ...Read on

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    A vacations Package in Vacations by Marriott BEWARE OF VACATIONS BY MARRIOTT

    We ordered a getaway weekend of 4 days to Panama with VACATIONS BY MARRIOTT thinking they're professionals, but what a mistake! We had an issue in the check-in at airport with COPA and they didn't permit to board. So the Airline cancelled our flight. The Hotel on the package was the SORTIS at Panama City. We automatically tried to contact Vacations by Marriott to explain what happened and if we could reschedule or refund our package. Same way we sent emails to report the situation. It seems that they didn't contact to the hotel. We tried to do so, but the person of the front desk at SORTIS, she didn't want to assist to us telling that must be the agency who must contact them and hanged up the phone. Really rude treatment.(MANAGERS AT SORTIS...YOU MUST DO YOUR WORK) It was Friday, December 9, 2022 at 14:11 hours. To cut a long story short. After calls of duration between 2 to 3 hours each several days and wasted time talking with operators, supervisors, etc. the last reply is that no refund or reschedule is going to happen. But in the ad of the package posted by Vacations by Marriott on the internet states that if something like this occurs, the hotel will fee equal to the first night rate plus taxes and fees, but not ALL the money... IF THIS IS THE SERVICE YOU CAN OFFER, IS BETTER NOT TO DO BUSINESS WITH YOU, GUYS. My package reservation number was Itin# 72425047204445 and my claim waiver was 72425047204445
    And I'm not going to stop writing reviews until I receive a proper reply from Vacations by Marriott as responsible of the agreement.


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    flight hotel package

    We ordered a getaway weekend of 4 days to Panama with VACATIONS BY MARRIOTT thinking they're professionals, but what a mistake! We had an issue in the check-in at airport with COPA and they didn't permit to board. So the Airline cancelled our flight. The Hotel on the package was the SORTIS at Panama City. We automatically tried to contact Vacations by Marriott to explain what happened and if we could reschedule or refund our package. Same way we sent emails to report the situation. It seems that they didn't contact to the hotel. We tried to do so, but the person of the front desk at SORTIS, she didn't want to assist to us telling that must be the agency who must contact them and hanged up the phone. Really rude treatment.(MANAGERS AT SORTIS...YOU MUST DO YOUR WORK) It was Friday, December 9, 2022 at 14:11 hours. To cut a long story short. After calls of duration between 2 to 3 hours each several days and wasted time talking with operators, supervisors, etc. the last reply is that no refund or reschedule is going to happen. But in the ad of the package posted by Vacations by Marriott on the internet states that if something like this occurs, the hotel will fee equal to the first night rate plus taxes and fees, but not ALL the money... IF THIS IS THE SERVICE YOU CAN OFFER, IS BETTER NOT TO DO BUSINESS WITH YOU, GUYS. My package reservation number was Itin# 72425047204445 and my claim waiver was 72425047204445
    And I'm not going to stop writing reviews until I receive a proper reply from Vacations by Marriott as responsible of the agreement.


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    Bought a flight-hotel package

    I bought a flight-hotel package deal for December 2022, in June 2022, and paid USD654.93. The itinerary emailed to me stated that the package is non-refundable, and cannot be canceled or changed.

    I didn’t know that Vacations by Marriott (VM) has no relationship with Marriott Bonvoy (MB) app in terms of customer service and policies. My trip showed up on MB app and I didn’t think there would be any difference.

    However, I had to change my travel plans and I checked on the app if I could somehow cancel the hotel stay and postpone the flight. I saw ON THE APP itself, under MY BOOKING, that I could cancel the hotel reservation and the cancellation policy stated: Changes to your reservation are not permitted. Please note that you may cancel your reservation for no charge before 11:59 PM local hotel time on 23 June 2022. After this time, please note that your prepayment for this special rate is non-refundable.

    So, I decided to quickly cancel the hotel reservation and this was around 18:00 hotel time on 23 June 2022.

    To my horror, I was not given a refund! I made multiple calls to the hotel which told me there’s nothing they could do. I called MB and they told me my package is bought through a 3rd party and there’s nothing they could do. They told me I have to contact Expedia AMERICA because they were the one in charge!

    After I spent more money on calling Expedia America, I was given a refund of USD100 only!

    I am penalised USD554.93 for contradictory cancellation policy, all belonging to the “good” Marriott name!

    Therefore, PLEASE DO NOT USE VACATIONS BY MARRIOTT! Best is to look for other hotel programs that have better control of their systems!


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