Roomdi Reviews
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Quick and easy booking process
Booking a room was easy, but when we looked for places with free cancellation, it was a bit confusing. We wanted a room for a specific date, but it was annoying to see hotels advertising "free cancellation" only on the same day. That doesn't really sound like free cancellation to me. If we can't cancel within that timeframe, it shouldn't show up in the results. It was a little frustrating, and it made me doubt the search filters.<br><br>Overall, the process was quick and convenient. I liked how easy it was to book a room without any issues. The website was easy to use, and I could find what I needed without any trouble.
Hotel booking
Roomdi took care of my hotel booking pretty well, but the downside was they didn't have a customer support phone number. However, their email support was on point and gave me the help I needed. I liked that they kept me in the loop with updates when I asked for them. The only hiccup was with the hotel, City Express Ensenada, because they messed up my booking and made me feel uneasy by suggesting I hadn't paid.
Room booking process
The registration process went pretty smoothly until I hit an error message after I clicked the pay button. It was super frustrating because it didn't tell me what to do next, so I wasn't sure if my room was actually booked. Luckily, I got a confirmation email later on that let me know everything was good to go with my room bookings.
Excellent staff, friendly, helpful, noise issue
I really had a great time with the staff there, they were so knowledgeable, friendly, and super helpful. They really made sure my stay was comfy and enjoyable. But man, that noise from those car drifting folks at the carpark nearby after midnight was really disruptive, kinda put a damper on my whole experience.
Hotel stay
The hotel was pretty good, not amazing but still nice and comfy. The price we paid was fair, especially with all the stuff they had to offer. The breakfast buffet had a lot of tasty choices. And the golf course at the hotel looked really nice, I regretted not bringing my clubs with me.
Great hotel stay
Had a great time at the hotel! Everything was super clean and there was plenty of room for all of us. Really enjoyed having access to the gym, pool, beach, and amazing restaurants on site. The staff provided excellent service too! Looking forward to coming back for another stay!
cancellation policy, breakfast included, convenient location.
Being able to cancel my reservation up to a week before my trip and getting free breakfast were super helpful for my trip. Plus, the hotel being so close to the airport made it a really convenient option for my short stay.
DO NOT NOOK WITH ROOMDI
Do NOT make the same mistake I did and book with Roomdi! What a headache this has been. I travel frequently for business and I'd booked a room for a meeting in Miami. Unfortunately, we have a category 4 hurricane Ian soon to be impacting FL and we had to postpone our meeting. Roomdi chat was a joke and I also was unsuccessful in getting anyone on the phone, this has been incredibly frustrating. At check out, it appears that you will be penalized a cancelation fee if canceled within certain time frames, yet is extremely misleading. Basically, regardless you will be charged nearly the entire amount. It appeared at checkout I’d receive my entire booking back like other booking companies if canceled within the timeframe, but was not the case. The hotel has never heard of this company before. They are a UK company and do not recommend them. They responded back to an email that the booking is nonrefundable nor unable to be modified. Could not get any other communication. If I could leave no stars, I would!
