Kiwi Reviews
Reviews (10)
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Flight booking
My recent experience with the online travel agency was amazing. The website was easy to use and the customer service was on point, making Kiwi a trustworthy platform for booking flights. I liked that the website was simple to navigate and I could quickly find the best deals without any trouble. The pricing policy was transparent, so I didn't have any unexpected fees to deal with. The customer service team was quick to respond and super helpful when I needed to make changes to my booking. Overall, my experience with Kiwi was smooth and worry-free, which is why I'll definitely be using them for my future travel plans.
Flexible scheduling and guarantee of itinerary
I was really happy with how flexible and reliable this airline was. They had tons of different flight times for cheap trips around Europe, plus they promised to help out if anything went wrong with the schedule. It was so cool that they actually cared about making sure you got where you needed to go on time. I definitely felt like they went above and beyond for me, and I even snagged some window seats once!
My first time buying a flight ticket
I was really nervous at first because it was my first time buying a plane ticket. But everything turned out fine and I didn't encounter any issues. The only thing I would recommend is showing the flight cost before asking for all our passport information. That way, we could see the cost upfront and possibly consider changing to a different flight if necessary.
Flight booking assistance
The customer service rep, Zoohaib, totally saved the day with sorting out my refund and clearing up some stuff about another booking I had with them. He made sure everything was good to go and gave top-notch service. I've been a repeat customer with this company and their customer support always blows me away. Huge thanks to Zoohaib for doing an awesome job!
Flight booking issue
I was trying to book a flight to Spain and totally spaced on putting in my passport expiry date. When I went back to fix it, they were trying to hit me with some extra charges. So I called customer service and thankfully they sorted it out for me without any additional fees. Really thankful for their help!
TSA pre-check addition
I had a hard time finding the phone number on the website, but once I finally reached customer support, they quickly added my TSA pre-check info to one of my boarding passes. They even sent the number to tech support to add it to my other pass. Everything went really smoothly and efficiently, and I was grateful for the quick help.
Google account issue
I was trying to use my Google account to book something, but the system couldn't handle it. I had to redo everything with a different email. They really need to fix this so it's not as annoying.
I got super awesome help from this person named Sakshi
This girl Sakshi was seriously amazing! She really came through for me and fixed everything. I just gotta let her know how much I appreciated it!
Flight booking ease
Booking my flight was super easy - didn't run into any problems at all. Picking where I wanted to go, choosing the dates, plugging in all my info, and adding my payment details was a breeze on the website. I got my e-boarding pass right after booking, which made things a lot smoother for my upcoming trip.
But, things took a bit of a turn when I got hit with an unexpected charge during boarding without a good reason. That was a bummer. Still, gotta hand it to them for how well everything went down when I made the reservation and got my pass.Flights
My experience with the ordering system really got on my nerves. It felt like all they cared about was making money instead of making customers happy. They kept reminding me that certain transfers weren't included unless I paid more, which felt like a low blow. Having to input info again for return flights was so annoying and felt like such a waste of time. And not being able to control the auto check-in feature was just plain frustrating and inconvenient.
