Trip Reviews
All reviews (16)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Booking travel
Man, booking through this website was a breeze. The site was really user-friendly and I had no trouble finding flights, hotels, or anything else I needed for my trip. The booking process was straightforward and I was impressed by the variety of options available, not to mention the prices were pretty good. The customer service team was also super helpful and responsive whenever I had questions. Honestly, my whole experience with this website was awesome and I totally recommend it to anyone looking to book travel plans.
My quick flight assistance
I had an awesome time with them! So, I was flying somewhere and my first flight was running late. I started worrying that I might miss my second flight. I sent them a message and they responded right away, super friendly and helpful š They told me exactly what to do if I missed my second flight and even called me multiple times to make sure I caught my connecting flight! Their service was incredible! They truly improved the entire experience; I'll definitely use their services again.
Trusted for great travel always
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences.
The cost-effective trip with premium quality services is thier speciality what I felt so far with them.
It was great trip with my family. It was 7 day trip for Europe. I really found the best price here. it was not lowest. but lowest is not good so do not fall into that trap. these guys provide price for value.Competitive Prices
At first, I had some doubts about booking on a website from overseas, but the great prices on this site convinced me. Booking was easy and hassle-free, everything went smoothly. I'm really happy with the whole experience. I'm excited about our upcoming trip and I know this website's support will make our special 25th-anniversary vacation in Mauritius perfect. Big thanks to the team for their amazing service, we appreciate you making our trip unforgettable.
Easy transportation app
Using the app for transportation is really simple, especially if you're new around here. I'm from the US and I had no trouble navigating it. It also runs smoothly on my iPhone. One thing I would recommend is including the departure time and seat number on the Wallet train ticket for extra convenience.
Flight and hotel bookings
Trip.com is seriously the best travel buddy out there. Their mobile app is a total game-changer when you're trying to book flights and hotels. I've checked out a bunch of different sites and apps, but none of them can match the deals and choices that Trip.com has. The app also keeps me in the loop about any last-minute changes from airlines, helps me check in, and even keeps an eye on gate info for me. It's definitely my go-to for all my travel stuff.
3-year railcard purchase
I just got a 3-year railcard from this site and was super excited about the great deal I got on it. Uploading the necessary documents was a breeze for me since I'm pretty good with technology. But I was bummed out when I found out that the railcard was only in digital form. I tried to put it in my Google wallet, but it turns out I could only get it through the Trip app. The problem was, one of my gadgets couldn't use the app, which really annoyed me.
Online booking for a hotel stay
Customer service was meh until I talked to Alexa. She really listened to me and fixed the problem right away. Thank you, Alexa, for making things better!
Railcard purchase, London to Edinburgh train tickets
I bought a railcard on here not too long ago to help me save some cash on train tickets down the line. But, when I tried to book tickets from London to Edinburgh for a July date, I ran into a tech problem. I reached out to customer service through email and live chat multiple times, but didn't hear back soon enough to fix the issue. So, I had to go through another train app to book my tickets, missing out on some discounts. All in all, I was pretty bummed about the lack of good communication and problem-solving.
Hotel reservation
An error occurred during a booking. I needed to change the date of a reservation. I went on the site, it was allowed, I thought I made the change, the price then changed (dropped) which looked normal as the date was being changed. I booked and then received a confirmation and saw the date had not been altered. I immediately queried this and was told I had not changed the date. Trip.com told me they contacted the hotel but they would not change. I contacted the hotel and they told me Trip.com would not change.
If I did not change the date correctly, why did the price change? Was I going to be overcharged originally?
Although all the correspondence was polite, the basic answer was, your fault, not ours, sorry we can't do anything or rather, we don't want to do anything.
If a website makes mistakes or is unclear or goes wrong, blaming the user is not good for business.Round trip ticket from Milan Italy to Catania Sicily
Outbound from Milan was fine. Return to Milan was terrible. There was no notification that we had to check in online only. We checked in at the airport and had to pay $96 at a desk located at other side of the terminal. After that we found out that our baggage was not paid for in advance as we had expected and had to go back to the same desk and make a payment. All this going back and forth in the terminal took so much time that we nearly missed out flight back to Milan. I give Trip.com a half star. Avoid them at all cost..
A flight
I'll preface with I don't care about their threats. Anyway, I booked a flight a few weeks ago, and while I was finalizing the purchase, the page wouldn't load, so I refreshed. All of the fields were still populated, so I hit purchase again; everything worked as planned. Within a few minutes I realized when I refreshed the page, the dates defaulted to something other than what I wanted. I attempted to adjust it on the site, and it wouldn't work because of an "error" on their end. I called and sat on hold forever. Then as I described what had happened I got "disconnected" I called again, but had other things to do and couldn't sit on hold all day. I also sent an email was never responded to, so I just went ahead and did a chargeback with Amex. Today, I received poorly translated email from Trip saying they were going to involve the authorities and seek restitution. They also say in the email I was intentionally misleading. I really don't think I was, and I also really don't care. Don't fool with them.
Flight
Worst company I've ever dealt with. Absolute scam. Airline cancelled my flight and the agents lied to me and told me they couldn't get me another flight, even though that's my legal right. Plenty of seats for sale on the dates I wanted, including on their own website! As a result I've been unable to attend an important event I've been planning to go to for many months. They forced me into a refund they said would take weeks because of the airline. After arguing with them for many days, they have offered to "expedite" it for me so it would only take 5-7 working days (how? I thought it was the airline's fault it would take so long? Was that also a lie?). Also an insulting offer of $50 credit on their site, which I refused as I will never use their site again. My advice: avoid them. There are a lot of travel disruptions nowadays and this company is unregulated and operates out of China. You will not be protected if anything goes wrong. Book with a reputable company instead.
Tickets
Absolute nightmare. Donāt ever use this company this is my first and last time using them. I booked a trip to Jamaica in December of 2022. The airline changed the flight the day before departure. Tickets were canceled itās now 8 months later and my money still has not been refunded. Trip.com and the carribean airlines have been going in circles for 8 months finger pointing instead of refunding my money.
Unprofessional garbage from both endsTicket with Emirates
Trip.com is happy to take your money when you are buying a ticket, but in case an airline cancels your flight and if you canāt pick an alternative date, Trip.com hides behind āairline policiesā and the travel agent ācanāt do anything about itā. Or, and that is my speculation, they just donāt want to do anything about it, as they would lose revenue. My flight with Emirates in July 2020 from Singapore to Munich was cancelled by the airline and all they offered me was US$ 138 of a US$ 953 ticket. My strong recommendation is to stay away from Trip.com and to buy flight tickets from the airlines directly.
flight
Book a flight on tuesday night, got an alert next morning not even 12 hours later that flight price dropped. Called to see if they would make the price adjustment or provide a curiosity and they would not. ... they should catch up with others that have the auto price adjustments
