Karl Lagerfeld Reviews
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Karl Lagerfeld ring purchase
I just bought this amazing ring from that store and let me tell you, I am so happy with how it all turned out. The ring I got was just like they said it would be on their website - perfect and fancy, it really makes me feel special whenever I put it on. The whole shopping experience was smooth and simple, from checking out their website to actually buying the ring. The service I got was top of the line, they shipped out my order the very next day after I placed it. The delivery was quick and the ring showed up with no problems at all. Overall, I'm super happy with my purchase and the great service I got.
High-quality jacket
I just bought this great jacket here and man, I'm super impressed with the whole thing. Ordering was a breeze, and I loved getting that first-time customer discount. The jacket showed up fast and was packaged really well to keep it safe. It looked exactly like it did on the website, so you know they're all about good quality. And no extra charges for returns? That's a big win for me. I can't find anything wrong with my purchase and I'll definitely be coming back for more.
Recent online purchases
I gotta say, I just bought some stuff online and it was a great experience. The website was super easy to use, so I had no trouble finding what I wanted. They kept me in the loop with updates on my order, which was really nice. Plus, I got my stuff delivered quickly, and the service was top-notch. I was definitely impressed.
Unreceived order, refund pending
I ordered some stuff from this company back in December, but I never got the items. When I reached out to customer service, they told me the order might have gotten stuck in customs or wasn't picked up by the shipping company. They said I'd get a refund once the items made it back, but even though tracking shows the package never left the Netherlands, I still haven't gotten my money back. It's been almost three weeks since the stuff was supposed to be returned, and the company isn't responding to my emails. Thinking about getting my payment provider involved to sort this out.
Misleading shipping times
I ordered something a while back and was told it would be shipped quickly, but it's been way longer than expected and I still haven't gotten it. When I reached out to customer service for help, they weren't very helpful and just told me to deal with the shipping company on my own. It feels like I'm being taken advantage of, and now I have to push to get my money back.
Expensive Purse
I just bought this really expensive purse thinking it was gonna be all fancy and stuff. But guess what? Less than a year later, I see the seam is already unraveling. Like, seriously? I dropped over $300 on this thing, not to mention the tax on top of that. I'm super bummed out about it. Maybe I should've gone with a different brand instead of this one.
Bikini top sent instead of bikini bottoms
I recently bought a bikini top from your company, but when my package arrived, I got sent bikini bottoms instead. I emailed customer service right away to fix the mistake and asked for the right item to be sent. Unfortunately, the response I got told me to return the item through the returns portal. When I tried to input the Waybill reference for collection, I had trouble because it said it was invalid. As a first-time customer, this whole situation has not been great and I'm frustrated that I have to deal with the return process for something that wasn't my fault. I emailed again but still haven't heard back, and I really just want the wrong item picked up soon. This has been a really annoying and unprofessional experience.
My order
Seriously, where the heck is my order? I purchased that thing weeks ago and it still hasn't shown up. They claimed it was shipped, but I can't find it anywhere. Not cool! Other places I've ordered from at least made an effort to fix things. I'm not impressed with this place.
Geometric print silk scarf
I just bought this cute geometric print silk scarf from that store. But then I saw a bunch of bad reviews about how they handle orders. It's pretty disappointing that a fancy brand like this would have problems like that. Now I'm crossing my fingers that they can get my order (GE5207628137NL) sorted out and sent to me on time.
2 items purchased
I had a terrible experience! I ordered 2 items and only got one after waiting a whole month. When the package finally arrived, it was all ripped open. The delivery guy even took pictures before handing it over. I've been trying to get a refund since August, and they want me to fill out a police report. Still haven't seen a dime! Customer service never picks up my calls or replies to my emails. It's been forever and my money is still nowhere to be found. They won't even connect me with someone who can help. I can't believe how awful everything was - the service, packaging, and how long it took to get my order.
Only got half my stuff
I ordered a bunch of cool stuff, but only part of it showed up. I was like, what?! I reached out to customer service, but they haven't done anything about it. It's been over a month now, and I still haven't received the rest of my stuff, a refund, or even an apology. This is seriously not cool.
Jeans and t-shirt
I ordered the coolest jeans and t-shirt ever but never got them! I was super bummed when the delivery company claimed they left it with some concierge that I don't even have. I let Karl know, showed them evidence, and their response was basically "tough luck!" So rude! It's been over 2 months and despite all my emails and calls, still no luck. Why won't they just send me a replacement package or refund my money? Seriously, this is the worst customer service experience ever! Just a heads up, do not order from them, folks!
Online order for a dress
I ordered this dress online, but it never showed up. And goodness, dealing with customer service to get my money back has been a nightmare. It's been 8 weeks, I've sent 10 emails, made 3 phone calls, and still no refund in sight. They keep telling me they're waiting for the green light, whatever that means. It's just so disappointing to see a big company like this drop the ball on customer service. Was starting to think I had fallen for a scam, to be honest.
Swim shorts purchase
Don't even bother trying to get a refund from this brand! I got some swim shorts that were just terrible. I sent them back right away in December, but getting my money back has been a real headache. The customer service folks said to wait until mid-January, but when I tried to check on it, they just ghosted me. Luckily, I was able to get my cash back through Amazon, but this whole thing has been a major hassle. Consider yourself warned if you're thinking about buying from this brand.
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