All reviews of Jake Christiansen
Review about: Sprint
Defective promise and lack of follow-through
I was pretty shocked by how unprofessional and unaccountable this company seems to be. I had an issue that was caused by them, and they said they'd fix it by giving me a credit. But when the time came to actually do it, they ended up charging me extra on my bill. When I talked to a supervisor named Haley about it, she admitted to seeing the notes from our last conversation but only offered me a smaller credit. And to top it off, she put me on hold for an hour, only for the line to suddenly cut off. This kind of incompetence and lack of care for customers is just not okay.