Marley Spoon70 reviews
This score is based on 70 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Sour surprise, but customer care came through
I was halfway through unpacking boxes after a move — my back was acting up, could barely carry a bag — so I ordered meal kits to save my spine and my sanity. When the box arrived I immediately noticed a sharp vinegar-ish smell. One of the sauce pouches had split and the liquid had pooled around the veggies, soaking a bunch of stuff. Ugh. I ended up tossing roughly half the box because I didn’t want to risk it, and that sucked since I was counting on those meals this week. I messaged support right away; first I got the standard automated replies and then a chat that timed out once, which was annoying and made me worry they’d disappear. After insisting and sending photos, a real person picked it up and actually listened — apologized, asked the right questions, and arranged a refund plus a small credit for the trouble. It took a bit longer than I hoped and the chat hiccup was frustrating, but the live rep sorted it and was friendly, which I appreciated. The delivery issue itself was the main problem — packaging failure, plain and simple — but the way the agent handled the follow-up is why I’m not writing them off. I’m thankful it ended better than it started; could have been a total disaster given my back and the move. Won’t say perfect, but relieved and glad they made it right in the end.
Not great at first, fixed eventually
a few items were spoiled, one thing was missing, and the recipe cards weren’t in the box. Not catastrophic on its own, but it was the kind of sloppy that adds up when it happens more than once.
I tried to get help right away and ran into the thing that annoyed me most: customer support seems to stop on Fridays. No weekend coverage, nobody to pick up, which meant I had to wait until Monday to do anything. When I finally did reach someone it felt like minimal effort — a small refund offered and no real follow-through. That’s the negative I’ll harp on: lack of accessible support and the sense that you’re pushing paperwork rather than getting real help.
I cancelled after a few bad boxes (this wasn’t my first run-in), filed a dispute through my card because I wanted the charge off while things were unresolved, and answered a form email that looked like a CEO outreach. I actually sent honest feedback back and didn’t hear a personal reply — just silence. That made me assume they didn’t care.
Now the surprising part: after I made a fuss publicly and kept following up, they did credit my account for the messy box. It wasn’t automatic or gracious, more like: once I pushed, they fixed it. So I upgraded my feelings a little — not back to trusting, but at least they corrected that one problem. If you’re expecting flawless deliveries and quick, human customer service, this probably isn’t the place. If you can tolerate occasional issues and are ready to escalate when needed, you might still find value here.
I did tell a friend about it before all this happened, and they tried it too — small world. Bottom line: the meals can be good, the service is inconsistent, and you may have to fight a bit to get things made right. I appreciate the credit in the end, but the process left a sour aftertaste.Everyday small win
Handy, surprisingly simple
Packaging doubts
I almost canceled—worried about shabby packing and slow delivery, but oddly one item came intact, so mixed feelings.
Surprise fee, fixed later
Started last week, code said free so I was skeptical; got charged, support fixed it and I was relieved
Fresh organic picks, delivered
Nice to get organic meat and veggies. Recipes are solid. Delivery was on time and CS helpful when I had questions. Would order again for sure.
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Dinner hero, website meh
Finally got my usual dinner kit — eats great, saves my chaotic weeknights. Delivery came on time, customer service actually fixed my order after a messy website freeze, phew.
Tiny dinner win
I knew I was sold the moment the first bite—after I added a pinch more spice—tasted way better than other kits I've tried; I actually smiled, which surprised me.
Moving lifesaver, kinda
I didn't expect this to be so convenient — honestly needed it during my move and my bad back. Delivery showed up on time, customer rep was chill, packaging is a headache though, ice packs everywhere.
Dinner surprise moment
app made choosing easy, filters found a Mediterranean meal, recipes helped, delivery arrived mostly on time, and a surprise herb was fresher than I expected.
Pretty practical choice
I almost skipped this—didn't know if meals would be worth it—but tried it last week actually. Planning dinners myself, they're quick to cook, my husband actually helps now. First night was pleasantly simple, no fuss, honestly.
Halfway through dinner
Halfway through dinner I realized I was actually happy — the meal hit the spot even though the box showed up late and some greens were a bit frozen. They've slipped every now and then before, but their recipes pull it together. Not perfect, still using them.
Dinner rescue during the move
I was juggling a move and a sore back when I tried this. Meals arrived on time, fresh and varied — honestly saved our evenings. Customer support actually called back and fixed a mix-up, so that helped. Kids got involved in cooking, and we learned new dishes.
Still cooking after 100 days
I didn't expect to enjoy a meal kit this much; after about 100 days I'm still ordering. The recipes feel simple, even though they're written in Dutch — I like the clear steps and fresh ingredients. Cooking's become quicker, fun, and I plan to keep trying new boxes.
Martha got my click
I first heard about them from a friend who swore by the Martha Stewart stuff. Was skeptical — recipes were solid, but my box leaked and proteins arrived thawed (I live in Saranac Lake, NY). Support handled it quick and refunded, I'm happier now.
Fresh box, solid delivery
I remember opening the box straight after work — delivery was on time. Everything smelled fresh; chicken and beef were trimmed and usable, potatoes and green beans basically ready to cook. I use this for quick weeknight dinners and packing lunches. Customer service answered a question fast.
Mostly reliable
I started using this meal kit a few months ago and at first I liked that there was real variety — that makes weeknight dinner planning painless. Most recipes are solid (some are bland, okay). Occasionally a box had a missing item, but customer support fixed it. Not perfect, but good enough to keep ordering now
Another broken ice pack
I’m leaning toward cancelling — delivery is unreliable. Ice packs keep breaking, so stuff warms up in Arizona heat. They never answered me about the last mess. Boxes often show up late in the day and aren’t frozen anymore. I’ve tried other services that at least reply. I’m glad this time things weren’t ruined, but the silence and no solution make me nervous about continuing anyway honestly.
Used to save time, now just meh
I don't think it's worth it anymore, I mean. I picked them because the pricing looked smart for the portions and ingredients, and it actually helped on hectic weeknights — saved me time. Lately I keep running back to the supermarket for basics, and they tossed in two veg meals with fake meat my kids hated. Weirdly, one sauce was great.
About Marley Spoon
Marley Spoon is a meal kit company that delivers pre-portioned, fresh ingredients to customers, enabling them to prepare home-cooked meals with ease. The company was founded in Berlin, Germany, in 2014 by Fabian Siegel and Till Neatby, with the aim of providing a convenient solution for meal preparation to busy individuals and families. Marley Spoon operates in several countries, including the United States, Australia, Germany, Austria, Belgium, Denmark, Sweden, and the Netherlands. Customers can choose from a variety of weekly recipes developed by professional chefs and are provided with all the necessary ingredients in the right proportions to cook meals at home, minimizing food waste and saving time on meal planning and grocery shopping.
Details
Contact Information
10-40 44th Drive
11101 Long Island City
United States
Categories Marley Spoon
Diet | Food and Recipes | Food & Drinks | Order Online
Page Statistics
Last update: March 2026
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Review with most votes
Its really great and amazing s
Marley spoon is one of the best recipes services that i had right now. They have lots of options and other things to consider. Apart from that, they are giving the reliable s... Read onBy: Marina Ians