Best Vet Care Reviews

: 37
62% Would buy here again

Most relevant positive review

  2024-04-02
Ordering medication for myself
I've been going to this vet care service for a while now, and I gotta say, they never let me...Read on
D. Koepp

Most relevant negative review

  2022-07-14
I ordered Revolution for my do
DO NOT BUY FROM THIS COMPANY THEY WILL TELL YOU THEY HAVE SOMETHING AND SEND YOU SOMETHING ELSE. ...Read on
Kim Kallam

Review with most votes

  2019-12-17
Nexgaurd chewables
Yes it takes a little longer to get these products because they're coming from out of country, bu...Read on
Melody Lindhag

Reviews (37)

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    Revolution Pink for Cat

    Bestvetcare.com is a great online store for pet supplies. It has sales around the year. I bought Revolution Pink for my kitty and got 12% discount in respect of the holiday season sale. They delivered the product within two weeks. I loved them.


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    comfortis

    1) I have never had any trouble reaching a CSR through their chat line. The replies are always quick, on point and complete.
    2) the website clearly state that a tracking number is available for an extra charge. If that is a deal breaker for you, don't order from this retailer.
    3) the reason they don't require a prescription is because they are based in the UK. This is legal. A little (very little) research prior to ordering anything online is (should be) common sense. if this is a deal breaker for you, don't order from this retailer.
    4) the shipping time can be quite long. plan accordingly when ordering. deliveries from overseas are *more* frequently lost. If this more of a risk than you are comfortable taking, don't order from this retailer.
    5) the website is a bit of a mess. it is difficult to navigate and many of the links are counterintuitive. it does take some extra work. If the shipping times and clunky website v. a bit on the lower end of reasonably priced, don't order from this retailer.

    the statements above are based on my own experiences with bestvetvare.com. my comments are subjective but objectively accurate in the details. Peace to all


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    Nexgard

    This company has great prices. They informed me that it might take a few weeks, to get it to me, but it arrived today. Very pleased with the price and not too worried about how long it took. They saved me a bunch. I will continue to use them. I will just have to place my order before I run out. Thanks Best Vet Care, You Rock!


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    Nexgard chewables

    You can’t beat their prices but delivery is very slow like it took a couple weeks.


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    Nexgard

    Mixed, not + not - ... Time will tell.

    In April I ordered Nexgard. No word for several weeks. CC was charged along with a 1% international transaction fee to an unspecified British bank.Phone line says Central Standard Time, so don;t know where the number originates. That said, it is non-functional with covid provided as the reason.

    After emailing me that it was delayed and offering my money back by May 8. I replied that I would wait. Again I asked what was the delay and was told that their regular shippers were having problems and they were using an alternative shipper.
    Next they provided the tracking number that began and ended with two letters, numbers in between. LG............GB The first two letters are the originating country. LG is the old Universal Postal Country code designation for Latvia (new UPC is "LV", but Latvia is free to use what code its postmaster general wishes. "GB" is of course Great Britain. They arrived in the Chester, England Royal Mail facility on May 12, and today, May 28 they were forwarded to a Royal Mail site. Presumably they were covid-delayed in British Customs.
    Thus, my meds were manufactured somewhere--maybe South Africa???-- and shipped to Latvia, where they were individually packaged for trans-shipment to my address stateside. I think this has to do with distributor agreements--that US sellers require a prescription from a veterinarian. and the Nexgard company will only ship to USA to its authorized distributors. Parcels coming from GB are given much less scrutiny by the customs officials than would a parcel from Latvia or South Africa.
    I am hoping the materials are genuine, that is why I said "time will tell."
    My possible hesitation is that this is the same circuitous route used by those who sell counterfeit Viagra for a pennies a pop. See the video from Pfizer about it. Chems for Viagra are shipped from China to an intermediary company who then makes and sends pills to GB where they transship to a Caribbean country. There it is individually package and addressed, and then returned to a "friendly" country (GB) for shipment to USA.
    I'm hoping the meds are legitimate, and this circuitous path is simply to avoid business agreements with distributors..
    Stay tuned.

    Royal Mail says my order has reached USPS sorting office in Queens, NY on evening of June 7. (It was handed off to US Customs office in GB on May 28, after arriving from some foreign country (Latvia?--perhaps) in Chester, UK mail office on May 12)

    Nexgard arrived today. This material is genuine, it was manufactured by Boehringer-Ingelheim, in one of their South African facilities.
    I checked with a postal code expert who tells me "LG" is not an old country code for Latvia, but rather a shipping company code. Likely BVC uses different shippers. It appears that the meds were shipped from South Africa to Singapore, which with its British connections, makes it easy for them to deposit my funds in a British Bank, and ship to England. BVC would have packaged my order in Singapore, and attached a British Royal Mail Express shipping label. This label gave a Shrewsbury UK, return address. A private carrier would have shipped this material to UK (note destination country code on my label was GB, not USA!) where it entered the Royal Mail system at its Chester, England facility. The label states the postage was paid via a British postal account. In this manner, the goods enter the US as coming from a friendly country, that allows pet meds to enter without customs duty. However, the main reason for this circuitous route is to deliver goods without American Nexgard distributor's knowledge. Its distributors do not sell to clients without an Rx, and charge much higher prices.
    If I do order again, I will order 2-3 months ahead.


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    Flea&Tick Medication for Dogs and Cats

    There is NOTHING anyone could threaten me with that would make me order from this site ever again. I placed an order for over $100 worth of medications for all 3 of my animals, 6 months worth to be exact. I placed the order April 11, 2020, and did not hear ANYTHING about the order being processed, being shipped, or even BEING CANCELLED! They cancelled my order and processed a refund, which I never received. When asked why my order was cancelled they said my card information was invalid and due to the COVID-19 crisis in America, they could not deliver anything to customers. SHUT DOWN THE SITE IF YOU CAN'T DELIVER ANYTHING!! I waited over a MONTH just to hear that my order had been canceled without even notifying me?? This site may be the cheapest out there, but other places, like CHEWY would be worth your time and money. This place is a JOKE, I will NEVER use their service again. Ever.


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    Nexgard

    It has been two weeks since the product was shipped. A tracking number was provided however it cannot be traced. No one answers the phone or chat line. Very frustrating.

    Judith: Would you please post the two beginning letters of your tracking number (Country of origin? Look at the last two characters in the tracking number. If GB, the destination country is Great Britain. if SG, the destination country is Singapore. If destination country was GB, then Google "Royal Mail International Tracking" and enter complete tracking number. If Singapore, enter www.Singpost.com One of the mysterious things I encountered (read my post above about Nexgard) was a postal tracking number: LG.......GB. LG is no longer used as an international postal code, but was an old code for Latvia. If one puts this number in to Singpost, I get a response saying number is not in system, but reply said that if the tracking number begins with an "L" or a "T" that it may take a long time. This company has been known to have stuff shipped through Turks-Caicos Islands ("TC"), a haven for this kind of trans-shipping that is used to disguise country of the medication's origin.


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    Seresto collar

    Ordered March 5th. Still have not recieved. The phone number I have is not current. No way to track.

    Try their chat. Or email yes it takes time but this is the o ky place where I don't need a prescription and the least expensive. I was been using them since Dec of 2019 and this is my 4th time ordering. I have a lot of dogs , well over 12 and medicine works great.


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    Nexgard

    BestVetCare.com offers the best prices for what I need. Customer service was exceptional as well :) Thanks!!!


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    Skin & Itch Relief - PetDentPral

    The products come from Singapore, Post Expres, then US Customs Declaration, then to the customer's address. Count on 2 weeks no less, no more. No quicker way and considering this it's not that long. Always come well packaged, no damage. They are the best, I always use them whenever possible.

    Ordered flea medicine for my puppers and its been almost an entire month and we still haven't received it... this will be the only and last time to use this horrible company. My dogs say thank you for making them wait so long...


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    Nexgaurd chewables

    Yes it takes a little longer to get these products because they're coming from out of country, but the prices are great and you don't need the vet prescription to get them. As long as you are willing to wait three or four weeks and if you have planned ahead you should be able to, their prices are great


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    Nexguard

    Order 3 weeks ago and still have not received my order.


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    Nexgard

    STAY AWAY!!!!! Ordered nexgard - still haven't received anything - customer service line phones are not working - they can't hear you.


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    Bravecto

    Ordered over 3 weeks ago and still haven’t received. No tracking information. Have left messages and sent emails to customer service with 0 response. Assuming they took the money and never shipped the order even though I received an email stating it had been shipped.


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    Bravecto

    Have ordered multiple times. Orders arrive within 2 weeks. Customer service is very responsive to questions and the prices are great. I would highly recommend this company for your pets needs.

    This response contains contradictory statements. Five stars are given for each of four categories and text states "I would highly recommend this company...." with 113 "thumbs up." However, the box in red following "would you buy here again" says NO. Huh??????
    is this a real review?:?


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    Panacur

    No one responds to the customer service number indicated online within the posted hours. There's no recording. There is no tracking. I suspect the site is a scam.

    Did it ever arrive?


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    nexgard

    Still waiting for delivery after 10 days. Customer service is nonexistent.


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    Great prices but delivery time way too long

    The dog flea and tick medicine is priced great but it's almost been a month and still haven't received my order. I'll stick to USA based companies and pay a little more.

    Did it ever arrive?

    Have been with BestVetCare for 4 years....delivery takes about 2 weeks but always comes....received my last product damaged but they have reordered at no charge. They are always professional and eager to help.

    BESTVETCARE.COM is the best of best. BUT the products come from Singapore Post Expes' then declared at US Customs then to the buyers address. Plan on about 2 weeks, there is no way
    the product can be sent quicker. I know, it seems like a long time but I use them when ever possible.

    Will never order from them again. Ordered on 7th, Today is the 25th...might get it today.
    I have seen different locations for this company. My order show UK. (?) I looked up product manufacturer--confusing.


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