Healthspan1 reviews

Kayleigh was great, but the product change killed it for me March 7, 2026

customer service impressed me (big shout-out to Kayleigh), but the new Omega Skin & Coat formula? Not for my dogs — I won’t be buying it again. I needed this supplement because my two little pups have chronically dry skin and their coats were dull after a stressful move, and the old capsules actually helped a lot. The problem: the latest batch arrived and the capsules were smaller, white, and more like a creamy paste than the oily, fish-colored ones we’d always used. My dogs sniffed them and walked away — which was a huge red flag because they used to eat the old ones right up. I called customer service and Kayleigh was helpful, listened, and even took the batch number — she seemed certain the ingredients were the same and said the tech team would call me back. That call never happened. I did some digging on my own and found that fish oil costs have gone up, so it wouldn’t surprise me if they tweaked the recipe to save money. Bottom line: service person was friendly and supportive and that matters, but the unexplained reformulation and no follow-up sucked. Not a disaster — it helped before — but not the same product anymore, and that makes me cautious.