Soundtrap Reviews
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Free version
I downloaded the free version of the software and I have to say, I was pleasantly surprised by what it can do. The interface is super easy to use and intuitive, which is great for someone like me who is just starting out. There are a bunch of cool features and tools that let you get creative and try new things in music production. Honestly, I'm really impressed with how good the product is, especially considering it's the free version.
Subscription refund
I wasn't sure about how bad the customer service was supposed to be based on the negative reviews, but it turned out to be pretty good for me. I reached out to them because I forgot to cancel my subscription and they got back to me super quick, processing my refund in just a few hours. When it came to actually using the service, everything went smoothly without any problems. All in all, I had a really good experience.
Subscription plan inquiry
I had a great experience with customer support. I needed help upgrading my plan and the person I talked to was super nice and knew their stuff. They answered all my questions and fixed my problem fast. I've been using the service for about a month now and I've made some cool beats and even a song that I'm gonna drop soon. All in all, it's been awesome and I'll definitely keep using this service.
Online DAW subscription
I've been using this online DAW subscription for years now, but ever since it got bought out by a bigger company, I've been noticing more server issues. The service itself is awesome - easy to use with lots of tools for making music. But these server outages keep happening and it's messing up my flow. I really hope they can fix this soon so I can keep making music without any interruptions.
Weekend project free trial
I was really let down by the service I got from this company. I decided to try out the free trial for a little project I had going on over the weekend, but I was surprised when they still charged my account after I canceled the trial. Dealing with their customer service team was a headache - they weren't helpful at all and didn't solve the problem quickly. The whole experience was pretty negative, and I won't be using their services again.
Overcharged subscription
This company totally tried to trick me by sneaking in a subscription fee under a weird name. They called it something totally random, so I had no clue I was getting charged. It's shady and just not right. I ended up shelling out way more cash than I should have for a service I barely touched. It's annoying and feels like a total rip-off.
Digital music production software
The music production software can be awesome for making tunes, but there are a bunch of problems that get in the way. The interface is easy to use and has cool features to help you be more creative. But the fact that there's no customer support or a feedback option really sucks for people who paid for it. It makes it hard to figure out issues and makes customers feel disappointed.
Online music studio
Soundtrap is awesome, I've been using it for a while now. The website is really easy to navigate and I enjoy making music on there. It's a bummer that their phone number isn't working anymore. Also, it's a little annoying how they keep adding more upgrade options, but I understand why. I do wish they had more voice samples though, that would be great!
Subscription
The customer service team here is amazing, especially Pierre. He really went out of his way to help me with my subscription. They were so friendly and caring, making sure I had a great experience. It's rare to find a company with such dedicated employees who genuinely care about their customers. Thank you, SoundTrap, for your outstanding service.
Film track creation
This website is great for when you just need a quick sound bite or basic track. It might not be the best for real serious musicians, but it's perfect for getting a feel for music software. I definitely suggest using it for background tracks in movies, especially if you're short on time.
Unexpected subscription
I am really upset at the moment! I discovered that I had this subscription that I never signed up for! And it was super difficult to cancel, like trying to find your way out of a never-ending maze. It's not right that they took my money without me even knowing!
Subscription cancelation issue
This company is a pain to deal with. I tried to cancel my subscription but for some reason, the cancel button wouldn't work. I contacted customer support and was surprised when they wanted my complete credit card details. That's not right, and it's against the law! I even have recordings of my conversation with their support team asking for this personal info. It's really irritating and feels sketchy that their system makes it so hard to cancel a subscription.
Sneaky charges
Yeah, this place is shady! Canceling is a total pain and they just keep taking your money, even if you don't have it. My account was supposed to be on the "free plan", but they kept charging me every month. I even had to cancel my card because they wouldn't refund me. It's all just frustrating!
Free Plan Scam
I got caught up in that free plan trick on this platform recently. I thought I was signing up for a free plan, but it turns out I've been getting charged 18€ each month without even a heads up. The website didn't say anything about this hidden fee, which really makes me feel like I've been played. Thank goodness I checked my bank statements or else I would have kept on getting charged for something that was supposed to be free. It's not right for a company to operate like this, taking advantage of people who trust that they're getting what they signed up for. Soundtrap, please give me my money back because I can't afford to be duped like this. And for anyone else, watch out for this platform so you don't get caught in the same trap.
Subscription cancellation issue
That "Cancel Subscription" button is such a pain! When you want to cancel, they make you go through all this trouble - requesting bank statements, card numbers, invoices. Like, what's even the point of having that button if it's so difficult to use? Ugh, it's so frustrating! 🙄
Paid subscription for online music recording platform
My time using this online music recording platform has honestly been pretty disappointing. It's hard to figure out how to use it and it's not very user-friendly, which makes it tough to find your way around all the different features. On top of that, there's a bunch of technical problems that keep popping up, like crashing all the time and taking forever to load. When I reached out to customer support for help, they didn't really have any actual solutions to offer. I definitely wouldn't suggest this platform to anyone else based on my experience.
Online recording software
This software has been a real pain to use. The joint recording call function never seems to work, the sound quality is all over the place, and exporting files is a total headache. I've reached out to support a bunch of times, but all they give me are quick fixes that don't really solve the ongoing problems.
Basic music maker software
This software is pretty basic and just doesn't have that spark of originality. It kind of pushes new musicians to lean on pre-made music instead of coming up with their own stuff. It's a letdown for people who really want to let their creativity shine through their music.
Overcharged after cancellation
This program is a total scam, I swear. Even after I unsubscribed, they went ahead and charged me a whopping $200 when it was supposed to be just $30 a month. Can you believe they'd do something like that to their customers? So disappointing. I'm definitely going to tell others to watch out for this sneaky business. Right now, I'm looking into my legal options to get my money back from these crooks.
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