BuyAutoParts.com

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BuyAutoParts.com

67% Would buy here again

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Spotlight: What are our customers saying?

C
Carlos Davis
I need to get auto parts from an authentic retail store for the brand. That's BAP does great. they do have this huge collection of auto parts for top-notch brands including BMW, mine. I ordered t...Read on
W
Wilson Craig
I bought a steering gear for my 2001 Jeep Cherokee XJ that, when installed my a professional mechanic, pulled harder to the right than the left and almost pulled the steering wheel out of his hands...Read on
M
Micah Cooksey
I purchased two turbos for my Ford F-150 (SO-0501964). The driver's side turbo started making noise so I took my truck to my automotive shop and called ButAutoParts to have them send out a replacem...Read on

All reviews (3)

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    Would buy here again
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    Bought my BMW car parts & stuff from here

    I need to get auto parts from an authentic retail store for the brand. That's BAP does great. they do have this huge collection of auto parts for top-notch brands including BMW, mine.
    I ordered the parts needed, it came in few days with the best price.


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    Would buy here again
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    Steering gear for 2001 Jeep Cherokee XJ

    I bought a steering gear for my 2001 Jeep Cherokee XJ that, when installed my a professional mechanic, pulled harder to the right than the left and almost pulled the steering wheel out of his hands. He disassembled it and found that the worm gear was uncentered and it was unable to be repaired. I requested a return and refund and was told that the part would be replaced. Having spent $400 in labor installing and then uninstalling the part, and not wanting to risk going through that again, I called BuyAutoParts and again requested a refund. I was told that all parts were tested before they left the factory and that they would only issue a refund on uninstalled parts. I patched my mechanic into the call, who explained the issues and the process he had been through with them and was again very rudely told that no refund was available. I am now eating the $170 for the part. I would never order anything from this company again and suggest others stay far far away. Would give zero stars if possible.


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    Two Ford F-150 Turbos

    I purchased two turbos for my Ford F-150 (SO-0501964). The driver's side turbo started making noise so I took my truck to my automotive shop and called ButAutoParts to have them send out a replacement Turbo since it was within their 12-month warranty (SO-0688356). When the mechanic replaced the turbo he let me know when the turbo failed it threw metal throughout my engine. He also let me know the passenger's side Turbo was failing also. The failed turbo destroyed my engine leaving with a $13,000 bill to replace the engine in my F150. I called ButAutoParts about the issue and they said they would only replace the two bad Turbos and would do nothing about my engine that was destroyed by their faulty Turbos.

    I spoke with Steve Espinosa and explained to him that I was always required to carry Errors & Omissions insurance for issues like this with my companies. He stated their policy wast to only replace the parts that were purchased from them. I was being reasonable and explained I was not expecting them to cover the entire cost of the repair, I was only looking for them to pay a fair portion.

    I do not feel I was treated fairly as I purchased the Turbo's from ButAutoParts in good faith expecting them to be a quality product. Now I am left having to purchase a new vehicle for my family, and am left with a truck that has little to no value.

    I could not be more disappointed with this company.


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