All reviews of Judy Samuel
Review about: Mrs. Prindable's
$100 worth of Caramel apples 40206144
I place orders every year about this time as Christmas gifts so i cannot place orders too early. This year, I was surprised by the lack of email communication-not even an email to confirm receipt of the order, except from PAYPAL thankfully. Then since no shipping conformation was received 4 days later I called customer service- 1st time after holding 8 minutes I was disconnected with no warning. Second time 33 minutes on hold and the rep adviseed me it was shipping out tomorrow (6 days after ordering) and arriving 12/22. Well I had to change the shipping address since I would be out of town. Transfered to shipping and another 11 minutes hold, to be told VERY RUDELY with not a smidgeon of customer service etiquette I had made the mistake of using PAYPAL so nothing could be done to change the delivery address (which I am totally ok with but it could have been delivered with less angst and disregard) and she could cancel my order today. Wow...thanks...and a Happy Holiday to you also. I cancel my long stnading relationship with Mrs.Prindables and local shops here I come. Working from home sure does not suit some companies. Very sad.