Bloomscape Reviews
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Large tree in a planter
Even though the big tree I bought in a planter got messed up during delivery and wasn't looking too hot when it arrived, I gotta say, the customer service from the company was top-notch. They didn't waste any time getting back to me, were super friendly, and gave me a bunch of options to make things right. Their customer care really stands out and shows how much they care about making their customers happy. Now I gotta find a new tree around here, but I'm actually thankful for the good vibes I got from the company.
Bird of paradise plant arrived damaged
My bird of paradise plant came with a messed up leaf, but Francesca from customer service got in touch and fixed the problem right away. I've bought lots of plants from different online stores, like Bloomscape, and I gotta tell ya, Bloomscape always goes above and beyond. Their plants show up bigger, greener, and healthier than any other company I've tried. Their customer service is top-notch and I would definitely suggest them for all your plant needs.
Large Fiddle Leaf fig tree received
The big Fiddle Leaf fig tree I got just started shedding leaves super fast and looked all wilted. I hit up customer service for some advice, and they came through with some really detailed instructions on how to revive my plant. And on top of that, they tossed me a coupon to make up for the stress. I gotta say, I was really impressed by how much they went out of their way to help me out. I'll definitely be shopping with them again real soon!
Recent plant purchases
I just bought a bunch of plants and let me tell you, the whole process was amazing. They had a ton of different plants to choose from, and the help I got from the plant care team was so helpful. I also started using their app, Vera, and it's been great for keeping my plants healthy. The prices might be a bit high, but the quality makes it worth it. And the customer service was top-notch. Overall, I had a fantastic experience.
Best plant quality
Why bother with those big box stores when you can just head over to Bloomscape for top-notch plants that are bug-free and in awesome shape? I've been shopping there for years and have always been super happy with both the service and the products.
2 awesome plants
I got these 2 super cool plants that my parents really liked! They came wrapped up all nice and looked really good. One of them had a little issue with the delivery (not their fault), but Jessica, the lady in customer service, was so sweet and helped us out a ton. I really love this plant store, they're awesome!
Housewarming gift plants
The plants I got as a housewarming present were so pretty and different, and I really liked the care instructions that came with each one. Kinda had a problem with the shipping, but Francesca, the customer service rep, totally saved the day and fixed everything super fast. Gotta say, I'm pretty happy with both the plants and the awesome customer service I got.
XS bundle purchase
I recently picked up a bundle from this plant store and it was amazing! I got a ZZ plant, a Sansevieria, and a Hoya plant back in the spring. I absolutely love them, they're thriving! The ZZ and Hoya are even outgrowing their pots so I'm excited to upgrade them soon. These plants really brighten up my room and bring so much joy!
Spider plant replaced by birdsnest fern
I received the the spider plant in very bad shape. They kindly replaced it with a birds nest fern, which was supposed to travel better. It was received in better shape, but not much. Very disappointed in quality. I expected better for the price. Will not purchase from bloomscape again
Hanging plants for Mother's Day
I bought two hanging plants from this company for Mother's Day. I even paid extra for fast shipping to make sure they got there on time. But, to my disappointment, neither my mom nor my mother-in-law got the plants. I emailed their customer support team about it, but didn't hear back at first.
Potted Hanging Plant
I ordered a hanging plant as a mother's day gift. It arrived on time. However, neither the plant or soil was in the planter when it arrived and the plant was badly damaged. Customer service was very responsive and they sent a 2nd plant out which arrived today. Unfortunately, in the same condition. The plant was no longer in the ... and had been badly damaged from bouncing around in the box in transit. There were no longer blooms on the flowering plant. This company exists to sell plants online, I would think that they would have mastered the packaging of these plants so that they would arrive at their destination undamaged. Since they failed at this twice, I will not be purchasing anything else from this company.
Plant
Don't use this service. Shipment did not arrive. They don't have customer service by phone and are not promptly response.
Pinepple plant
Terrible customer service. No phone support. Only email contact. Their ads lie: (shipment in 4 -6 days, delivery for valentines day, both untrue). 10 days and no plant and no clue as to when it will ship. 2 days to respond to an email.
2 Dracaena trees that cost $195 each!
I have never had a problem with bloomscape but both trees arrived in bad bad shape. My lemon lime was full of smashed and broken leaves which was not “normal wear and tear” since I only had it an hour. My other dracaena arrived in a smashed and destroyed box, which made the tree broken and smashed the whole side of the tree. I’m pretty sure I ordered a whole tree. Oh wait, 2 trees each $195. AND the smashed dracaena had bugs! The leaves browned and started to die within days. I emailed and sent pictures of both trees and nothing! One email asking for pictures which I had already sent! So I sent them all again and then again proving there were bugs. I am thoroughly disgusted and writing the BBB. I want my money back. Smashed half dead trees with bugs are not wear and tear! They should be ashamed. Long time customer gone! Pathetic and sad business ethics, even though they claim a 30 day warranty. Liars!
Ponytail Palm
OMG OMG --- do NOT NOT NOT order from this company! If there were negative stars to grade them, I would have used them on Service and Delivery. They are quick to run the charge on your card and then they abandon you with delayed responses to emails and continued requests for information regarding anticipated shipping. They avoided my requests for an anticipated ship date and told me they were experiencing delays. Then I get an updated email telling me that my order will continued being delayed. I responded and asked for a full refund, but was directed to another link to request my money back. YOU WILL NEVER see your plant and hope to God I do get my money back. Total rip off and very suspicious.
Lots of plants
Plants I received in year 2021 did not match the pictures or descriptions in the Bloomscape web site. Much smaller and way fewer leaves. Most were dead or dying. I've sent messages and photos via their web site, and have never received a response or refund. There's no way to call - they have no number listed on their site (probably for that reason). Also the plants had lots of gnats, but that's the least of the problems. I'll never buy from them again, and advise against anyone doing so.
Jody, thanks so much for writing this review. I feel validated! I ordered several plants from Bloomscape last year, and they were huge, healthy, and were shipped promptly. This year, the plants I have ordered were not even half the size, and mine also had gnats. I should know better than to order anything from a company who does not offer a phone number. They respond to emails when they feel like it, which is sometimes never. Sometimes they will respond in a few days, but they never resolve any issues. It is clear that they are on a mission to improve their profitability, but they are doint that at the expense of losing good customers. Stupid, short-term thinking, @bloomscape
Birthday gifts
All 3 plants have the insect GNATS, The insects’ eggs are color white and were planted and mixed in soil so they’ve accumulated and have become such a nuisance each time after hatching. Other than being 4 weeks delayed in delivery the packing was done poorly that my plants were bent and some leaves have fallen off:-( such a big big waste of money, This is a bad experience and discovery that these gnats insects can be such a pest and were delivered right into my home. ☹️
I just need to be in touch with a agent
I was not pleased at all with
My past experience I ordered the tough stuff
Collection( which I love & is prefect for where I wanted
It unfortunately my son
Knocked over my Hoya
Alliwanted to do was purchase a replacement &
Was told I was unable & I was past 30 day guarantee
I wanted to purchase & in attempt to try & make things
Rite I was sent a email with
A code for a discount On
A future order I misplaced
The code would like to get
Code again
Thank you
Stay safe wash your hands & your mask
Patricia mallon
Review with most votes
Spider plant replaced by birds
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