Check Into Cash - Overall Rating based on 25 reviews
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Customer service experience
My time at this store was amazing because of Charlene. She was super nice and went out of her way to help me with everything I needed. I've been coming here for a while, but Charlene really made my trip memorable and enjoyable. She definitely deserves a lot of credit for how great she is at her job.
Quick and easy process
I just had the best experience ever! It was so quick and easy to get my money. I woke up the next morning and there it was in my account! I was over the moon happy and completely satisfied with everything. I'm definitely going to recommend this place to all my friends.
Loan experience
Man, I took out a loan from this one place and it was cool at first. But then they got bought out by some other company and now the fees are way higher. And on top of that, you can't even refinance. And don't even get me started on the customer service - rude as heck. I wouldn't suggest trying them out, maybe check out another spot instead.
business check cashing
I had a really great experience at this place when I had to cash a business check. The staff, especially Anita, really went out of their way to help me with my specific situation. Anita was super professional and really dedicated to making sure I got the help I needed. The staff here really care about their customers and make sure to give fast and helpful service. I'm grateful for being able to easily take care of business when I needed to. All in all, I definitely recommend this place for their amazing service and customer focus.
Double charging issue
I've been a customer with this company for almost 2 years without any issues, but a recent double charge has really thrown me off. Even after reaching out to them, they insisted that they had already refunded me, though the amount didn't match what was mistakenly charged. I spoke with my bank, and they confirmed the refund hadn't gone through. It's been stressful and frustrating dealing with all of this, feeling like I've been going in circles for weeks now. I was really hoping for better customer service and a quicker fix to this mess.
Payday loan
If you're into dealing with employees who have terrible customer service and attitude problems, then this is the spot for you. It's kind of funny how they just seem to forget about the basics of customer service and act like they don't even want to be there. My advice would be to leave your attitude at home and give your customers the respect they deserve.
Quick and easy service
I had no problems with the service, it was all quick and easy to understand. But when I called to change my loan payback date, the person I talked to was eating and talking with food in their mouth, and I thought that was kinda unprofessional and gross. But overall, I'm happy with how everything went as a borrower.
Professional and courteous service
I have to say, I was really impressed with the customer service I got. The people there were super nice and professional, but also really friendly and kind. It's nice to see a company with employees who really care.
Loan assistance
I just visited the place and got really great help from the assistant manager, Kaylee Goede, and the area manager, Deanna Beasley. They made everything so smooth and easy for me, even though it could have been awkward needing financial help. Their professionalism and friendliness really made me feel comfortable. I would definitely suggest this spot to anyone looking for this kind of service.
Customer service experience
I had a really good time at this place. The person I dealt with, Caroline, was so nice, super friendly, and really helpful. She made everything really easy for me. Her customer service skills and positive attitude were great and I really appreciated it.
Quick loan approval
I just wanted to share that I was able to get my loan approved really fast and easily thanks to the awesome and super helpful staff here. At first, there was a little hiccup with the system showing I still had a loan outstanding, but they were able to sort it out right away. I would definitely recommend checking out this place and shout out to Angelica for being amazing!
Loan experience
I recently got a loan from this place on China Lake Blvd in Ridgecrest, and let me tell you, the people there were so friendly and helpful. They didn't make me feel stupid for not knowing everything right off the bat. They took the time to explain everything clearly, and even remembered my name which I thought was pretty cool. If you ever find yourself in need of a loan, I highly recommend checking out this place. They really treat you with respect and always have a smile on their faces.
Meeting Morghan
I went to the store and let me tell you, this lady Morghan was the absolute coolest! She greeted me before I even got a chance to say anything, and she even knew my name! Now that's top-notch customer service. It's not something you come across every day, I'll tell you that. Morghan truly brightened my day, so I just had to give her a big shoutout. Thanks for the huge smile, Morghan!
Loan services
My recent experience with the company at their new location on Avalon Ave. in Muscle Shoals, AL was seriously disappointing. The lady at the counter, Wendy Webber, was incredibly rude and showed blatant disrespect towards black customers. As a customer, I value being treated with respect and dignity, no matter my race or background. It's not okay for any customer to deal with discrimination just trying to access financial services. I think it's really important to speak up against this kind of behavior and make sure companies are held responsible for what they do. So, I've decided to start looking for another company to take care of my loan needs because I can't support a business that tolerates or ignores discriminatory actions.
Issue with privacy breach
I wanted to let you know about a privacy issue I encountered at your store in Enterprise, AL. One of your old employees was misusing customer info for personal profit, and I think that's not okay. I was really surprised to see that there didn't seem to be much monitoring from corporate or managers to keep customer data safe and secure.
Cash advance
I really love it here! The folks who work here are really friendly and helpful. They always go out of their way to help me with anything I need. Whenever I come here, I feel valued and respected. On top of that, the service is quick and efficient. I would absolutely suggest this place to anyone!
Loan services
This place seriously has the best staff, especially Sonia. She's like always there to lend a hand and her customer service game is on point. I've been coming here for like ten years, and every time I finish paying off my loan, Sonia's like "Hey, you can borrow again!" It's always a treat coming here because everyone working here is super nice and polite. Thanks for always hooking it up with awesome service!
Cash advance
I stopped by the store to grab some cash and the lady working there was really friendly and helpful. She helped me decide on the best choice for me and my family. That store is a great spot to go to if you need money fast! Pam H, the lady who helped me, was seriously so nice and knowledgeable.
Trying to debit my account before payday
My experience with them was awful. They tried to take money out of my account before I got paid, which caused issues because my payday wasn't until the following day. I was really upset because then I got hit with a fee that they still haven't refunded to me. I had to send them a copy of my bank statement, and they still haven't resolved the problem. It's been incredibly frustrating and I wouldn't suggest using their services at all.
Customer Experience at Check Into Cash
When I went to Check Into Cash as a customer, it wasn't the best experience. The spot I went to just felt all over the place and hectic, with the workers looking super tense and juggling a lot. The vibe there was far from inviting, making me not want to go back. The way things were run and the lack of care for the little things made me wonder about the quality of service they were giving.
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