I am reviewing Farmbox Direct on their price, quality, website and lack of customer service:
1) Price is way too high. After receiving the only box I ordered, I did online shopping at Kroger. With the first time only $20 discount, Kroger was still lower AND with Kroger I can pick what ever I want. Not just settle for what Farmbox Direct has available. In case you are not familiar with Kroger, it is not an inexpensive store. Since this produce is supposedly coming from a farm, you would think their price would be competitive. There is no middleman! Nope!
2) The quality was fine, but no better than Kroger. You would expect better coming from a farm. There were several items were damaged in packing and shipping. The lettuce is wilted. It was definitely not worth paying more than $20 extra.
3) The website has very little functionality and even less, if you don't have an account. I canceled my account, so I have no way to see history. I probably couldn't because the website probably doesn't have that functionality anyway. I was setup for every two weeks and in the same week I received my box, I got an email about the next weeks shipment. Not my week! I just received a box the day before. This was Wednesday the 13th and It said to cancel by 12:00 noon. I trusted that I set myself that I setup for every two weeks and they send these emails to everyone. The next day (the 14th) I decided I should cancel before I get a box I don't want. I clicked a link in the email that said schedule your next delivery. Links like this normally take you to a website where you do the actual scheduling, I guessing since I can't see history. Not this website! It apparently created an order right when I clicked on it. I canceled my account that same day, on the 14th. I found out the next day that clicking that link actually did create an order. I received a receipt in my email the next day.
4) I replied to that email. This is about the ONLY thing good about this company is that they actually receive emails when you reply. I told them I didn't order they and please give me a credit. Corrine replied that I needed to cancel by 12:00 pm on the 13th and terms and conditions blah blah blah. I replied again that I am every other week and it wasn't my week. Corrine replied, "I see you created an order from the home page yesterday, May 14th, at 7:03 AM. I do see you received our substitution email on the 13th, and opened it. I am sorry for the inconvenience, but we are unable to credit your account." The email she mentions is the one I mentioned above. Clearly Corrine confirms in her comment that the order was made when I clicked that link on the 14th. So tell me this Farmbox Direct, if I accidentally made an May 14th, at 7:03 AM, how do I cancel by 12:00 noon on the 13th? If I am to be held to canceling by Wednesday at 12:00 noon, it should be Wednesday the 20th. That hasn't happened yet!!!!!
So, I replied to Corrine's last email very angry and said, "If I accidentally created an order in May 14th, you will also see that I that I canceled the account on May 14th. It is obvious and know darn well that the order was completely accidental and you are a totally disreputable company If you cannot acknowledge that order was accidental If you hold me to this order and don’t give me this credit or I will share my very unpleasant experience on ALL of the sites that have reviews of your company, including the Better Business Bureau. I could just dispute the charge on my credit card but I am giving your company the chance to do the right thing. Now act like a respectable company and acknowledge that this is an error that should be corrected by you!!!!"
After calming down, I now see that not only was I correct, I have proof that Farmbox Direct is in the wrong. I was setup for every other week and they are trying to hold me to an order that I inadvertently made on the 14th and they are holding me to this order because I didn't cancel by the 13th. Based on this I have a basis to dispute the charge on my credit card and I will do so.