FreshDirect - Overall Rating based on 22 reviews
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Excessive plastic packaging
I just got something delivered from this service and man, I was bummed to see how much unnecessary plastic packaging it came with. It's a bummer, cause those bags aren't even recyclable, and just donating them won't stop them from eventually going to a landfill. It's frustrating when a company values convenience over doing what's right for the environment. There are so many other delivery services out there that are more eco-friendly, and I think it's about time for this one to up their game.
Messy deliveries
I've ordered from this place two times now and both times my stuff showed up looking like a total disaster! The first package was covered in soy sauce that spilled all over everything, and the second box had a smashed cream that leaked all over my food. I had to throw away more than half of what was in the boxes! When I called to complain, customer service only gave me a lousy $5 off my whole order. What a joke! I'm never buying from this place again!
Late delivery, unapologetic
So, yeah, I'm pretty frustrated. I tried talking to customer service about this, and they said it wouldn't happen again, but here we are. I get that there's a shortage of workers, but if you can't stick to the delivery times you promise, don't even bother offering them. It's just not cool to act like you don't care about the time and effort your customers put in.
My online grocery purchase
I gotta tell ya, this online grocery store is amazing! They've got a ton of stuff to pick from, and the website is a breeze to navigate. Not to mention, they've got some killer deals, so you can save some money. And let me tell you, their bagels are top-notch! I placed a big order, and only one thing was missing, but I got a refund for it real quick.
Grocery delivery during pandemic
During the pandemic, my family has been relying on grocery delivery, and I gotta say, it's been a total game-changer. The drivers, delivery folks, and warehouse employees have been amazing, always getting our orders to us right on time and handling everything with care. These folks deserve major props for all their hard work and dedication. I'd definitely recommend their services to anyone looking for a dependable and easy grocery delivery option.
School fruit purchase
I used to work for this company, and let me tell you, those workers were caught changing the dates on fruit that they sold to schools. Can you believe it? I wouldn't trust them to water my plants, let alone give me fresh and honest products.
Grocery delivery
I've been using this grocery delivery service for a while now, and I have to say, it always comes through for me. The website is easy to use, so ordering is a snap. They've got a great variety of products to choose from, so I can always get everything I need in one go. The prices are fair, and I love when they offer discounts to help me save some cash. Deliveries are always on schedule, and the drivers are super nice. I definitely suggest giving this service a try if you're in need of a reliable and convenient grocery delivery option.
Hospice meal order
I was really upset by how the customer service reps at this company treated me. I called to ask about portion sizes for meals I wanted to order for a friend going through a hard time, but instead of helping me, they were rude and unprofessional. Dealing with loss and grief is tough enough, but dealing with a customer service team that lacks empathy is just too much. Even though I was patient and clear about what I needed, they were still rude and didn't seem to care about helping me. This whole experience has turned me off from ever using this service again, and I plan to tell everyone I know about how terrible their customer service is.
Telemarketing calls
I've been dealing with non-stop telemarketing calls from this company lately. No matter how many times I've asked them to stop calling me, they just keep coming. It's really getting on my nerves and frustrating me. It's pretty disappointing to see them continue to push for business, even after I've told them I'm not interested. Just a heads up for everyone out there, be careful about dealing with this company to avoid going through the same annoying experience.
Expensive groceries
I really don't like it when they mess up my orders and then try to blame it on the doorman. That's just not cool!
Online grocery delivery
I've been using online grocery delivery services for a while now, and I gotta say, I was pretty bummed when I found out that someone tried to pull a fast one with my card. Luckily, the transaction didn't go through, but it got me thinking about how secure their payment systems really are. And I'm not the only one dealing with this mess, so now I'm starting to wonder if there's some sort of security breach going on. It's got me scratching my head trying to figure out how my card details got leaked - definitely not a fun situation to be in.
Recent order experience
I just wanted to share that I placed an order with this company, but I ended up only getting a small portion of what I was supposed to receive. It was kind of a bummer, especially since I shelled out quite a bit of money for the items. When I reached out to customer service about the problem, I was pretty disappointed with the help they offered. Altogether, I wasn't too pleased with how everything was handled.
My recent purchase
As someone who has been using this service for a while now, I gotta say the overall experience hasn't been great. The delivery service just doesn't cut it for me - I'm always having problems with my orders. And don't even get me started on the employees - they're always argumentative and not very helpful when it comes to fixing things. It's frustrating to constantly deal with missing or messed up items. I mean, I like the idea of the service, but it's kinda pointless if I still have to go to the store because of all these issues.
Cancelled delivery, poor customer service
I had the worst experience with this service. They cancelled my delivery on a Monday after delaying it by two hours, only to reschedule it for that Friday. When Friday night came around, my delivery was nowhere to be seen. Customer service kept telling me it would be there in "5 minutes" twice, only to cancel my order for a second time! The service was absolutely terrible and the way they treated me as a customer was unacceptable. I would give them a ZERO rating if I could.
Christmas delivery order
I ordered some stuff for Christmas delivery and it was a total disaster. The delivery truck showed up with just a tiny bag that had hardly anything in it, all the important stuff was missing. I called customer service and they said the missing items were on another truck coming, and guaranteed delivery by 9pm. But surprise, surprise, they never showed up. Dealing with a company that can't keep their promises was super frustrating and disappointing.
Groceries made me sick
I used to grab all my groceries from that spot in Manhattan, but then I got sick from their dairy, so I had to cut that out. Even though nothing smelled off, I kept track of what I ate and all the symptoms I had - turns out their perishables were the culprit. It was a bummer having to toss out a ton of stuff that had just been dropped off because it had already gone bad. I reached out to them, and they gave me a coupon, but I still can't bring myself to trust them with my perishable items. Plus, their prices aren't too great, so I rarely order from them anymore. If it's something non-perishable, I might consider it. But come on, why can't they keep their food fresh before delivering it?
Unauthorized payment attempt
I had a really bad experience with this company. They tried to take money out of my bank account without asking me first. I never even bought anything from them, so I was super surprised to see a charge from them on my statement. I'm really worried about how they got my bank info and why they thought it was okay to try to make me pay for something I didn't actually buy.
Recent grocery delivery
I ordered some groceries for delivery recently, and man, it was a total mess. I picked a delivery time, but my order came way later than expected. And get this - when I reached out to customer service for help, they didn't pick up the phone or reply to my texts. I was so annoyed that I couldn't even cancel my order when it was obvious it wasn't going to make it on time. Total bummer.
Delivery driver experience
At 8:30 in the morning, I got in trouble for not showing up at 8 like they wanted. Then they said I might not even have a job that day - just a backup driver. The way they handled things was terrible. I ended up waiting around forever with nothing to do. They could have at least trained me or had me help out in the warehouse. But nope, just wasting time. Everyone there was always griping, the customers weren't happy, and everything felt like a total mess. Just not a good vibe overall.
Rotten produce, missing items, incompetent employees
Today was just too much for me. I had to finally pull the plug on my subscription to this food delivery service. Each week, the produce is always spoiled, things go missing from my orders all the time, the delivery folks can't even seem to follow basic directions, and don't even get me started on the customer service - it's a complete disaster. None of the managers even tried to make things right or listen to my complaints. I'm so done with this unprofessional hot mess!
Review with most votes
Its really good and hassle fre
Fresh direct is new to me but i am enjoying the services so far. also they have the supermarket online with lots of options which make the shopping much easy Read onBy: Yusuf Khan