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zchocolat

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Spotlight: What are our customers saying?

S
Sasa
Nice slogan..Taste of Heaven" interesting ,Is it not? Being first time visitor on this sweet web site ,honestly I thrilled to read it. Further start searching varieties which may connect to h...Read on
J
Jose I Ortuzar
Very nice customer service, I'm sure the chocolates are wonderful. I placed two orders one for: New York Website claimed New York can be overnight, but delivery in two days. Washington DC tw...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Quality products !Quality price

    Nice slogan..Taste of Heaven" interesting ,Is it not? Being first time visitor on this sweet web site ,honestly I thrilled to read it.
    Further start searching varieties which may connect to heaven sweetly.
    Advent Zbox 30 pack ,selected which is designed for Christmas occasion.Here 30 is indicating number pf pieces in this pack.Also added in description, two additional also added as free or complimentary.
    Two hundred plus dollars cost is for natural ingredients ,no chemicals or no restricted solutions used in preparation.Though cost of this pack is not normal as per piece is costing approx three plus dollars .
    But their claims are not false,these are best in taste ever I purchased.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Vegan Chocolate Collection

    Very nice customer service,
    I'm sure the chocolates are wonderful.
    I placed two orders one for:
    New York Website claimed New York can be overnight, but delivery in two days.
    Washington DC two day delivery.
    Paid the $21 shipping fee for both orders. As of today, the expected delivery day
    One order being held in customs, no expected delivery date given.
    The other order held in Milan for 2 days, delivery date unsure, but after Monday.
    Customer service was very sympathetic, and responsive, but their attitude was not our fault, it's the weather, or it's customs.
    DHL same response not our fault we can't control those things.
    That is true, but I'm the customer, and was promised delivery in at most two days. The earliest now appears to be 6 days if that happens. These were gifts for Valentines Day so that won't happen.
    So if you're ordering for a special occasion, and can't wait for your order to arrive "whenever" I would not recommend this company. Despite multiple emails with the very nice rep phoebe, no offer of any compensation, or attempt to make this right. Everyone is "not at fault" and the customer has no recourse.


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