zchocolat Reviews
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Reviews (25)
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Argentina chocolates purchase
I had a great time buying chocolates from Argentina on this website. The communication with the company was really good, and my order came right on time. They also took care of any problems quickly. But, I did notice that the chocolates looked better on the website than in real life. Still, I'm thankful for the awesome service this company provided.
Chocolates and jams
When I ordered my chocolates and jams, everything was amazing! As soon as I clicked that order button, I received personalized messages about my order, and the delivery was super fast. The packaging was adorable, and everything arrived without a scratch. And let me tell you, those chocolates and jams were absolutely delicious - they were seriously top-notch! I want to give a big thank you to everyone involved!
Macaroni
I got some delicious macarons for my mom's birthday, and we had to wait so long for them to show up. However, before I even realized they were delayed, the company sent us a whole new box along with some extra chocolates! The flavors were really unique, but it was fun to try something different. All in all, I would definitely order from them again!
Chocolates for cousin in Sweden
I can't believe it! I bought some chocolates for my cousin in Sweden and wow, they were absolutely amazing! The customer service was top-notch, really attentive and thoughtful. And get this, I'm all the way over here in Australia! My cousin was over the moon happy and it just made my heart swell with gratitude. Thank you a million times over!
Easter chocolates for my grandkids in France
I got these super cool Easter chocolates for my grandkids from Australia. The whole process was easy peasy and the customer service was amazing. They delivered the chocolates right on time and kept me in the loop with updates. The chocolates were seriously high quality and perfect for Easter Sunday!
Vegan Chocolate Collection
Very nice customer service,
I'm sure the chocolates are wonderful.
I placed two orders one for:
New York Website claimed New York can be overnight, but delivery in two days.
Washington DC two day delivery.
Paid the $21 shipping fee for both orders. As of today, the expected delivery day
One order being held in customs, no expected delivery date given.
The other order held in Milan for 2 days, delivery date unsure, but after Monday.
Customer service was very sympathetic, and responsive, but their attitude was not our fault, it's the weather, or it's customs.
DHL same response not our fault we can't control those things.
That is true, but I'm the customer, and was promised delivery in at most two days. The earliest now appears to be 6 days if that happens. These were gifts for Valentines Day so that won't happen.
So if you're ordering for a special occasion, and can't wait for your order to arrive "whenever" I would not recommend this company. Despite multiple emails with the very nice rep phoebe, no offer of any compensation, or attempt to make this right. Everyone is "not at fault" and the customer has no recourse.
