Jackie's Chocolate - Overall Rating based on 30 reviews
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Easter Candy Order
Even though I've had good experiences with past orders, I recently bought some Easter candy and ran into a problem. I was happy with the deal I got at first and used it right away. But after Easter passed, I had an issue with my order. I've tried reaching out to customer service through email and text multiple times, but I haven't heard back about my order status. It bugs me that they keep sending me ads asking me to buy more stuff while ignoring my questions about my first order. The lack of communication and not caring about my concerns has really disappointed me.
Recent order delay
I bought something from this place not long ago, but man, they really messed up. It's been a complete nightmare! I placed my order in June, and it's nearly August, but I still haven't received my stuff. I've tried contacting them a bunch of times, even sent some emails, but I haven't gotten a single response. I used to be a regular customer, but now I'm really thinking about taking my business elsewhere. The fact that they won't communicate and that my order is so delayed is just not okay.
Gift card with expiration date
I'm a customer of this company and let me tell you, I am really disappointed with the customer service I got. I was so excited to use the gift card they sent me, but then I found out I couldn't use it with their promotion. The lack of transparency is just not okay. The person I talked to wasn't helpful at all, and they were really rude. It seems like they don't care about us customers, just making money. I wouldn't recommend buying holiday gifts from this company.
Mother's Day gift never received
I bought a Mother's Day present for someone special, but it never showed up. I tried emailing and calling the company several times, even left messages, but got zero response. It was so disappointing and annoying not only to have the gift missing but also to have no one reach out from the company. I had to get in touch with my credit card company to fight the charge, and now I have to hurry to find a new gift, which is gonna be late now.
Order not received
I ordered some chocolates from this one place, but I never received them! It's already been over a week since they were supposed to arrive, but they haven't shown up. I got charged on my credit card right away, but still no chocolates have arrived!
Tasty chocolates
The chocolates from this place are so yummy, you definitely gotta give them a taste! The shipping might take a little while, though, so if you're getting them as a gift, make sure you order early. But if it's just for yourself, trust me, the wait will totally be worth it!
Valentine's Day chocolate order
My recent Valentine's Day chocolate order was a total letdown. I thought I was being smart by ordering it on February 4th, giving it plenty of time to get here for the big day. But nope, Valentine's Day came and went, and my chocolates were nowhere to be found. And to make matters worse, the company didn't bother to keep me in the loop. I tried reaching out to them on the 10th, hoping for an update, but all I got was some generic response that didn't tell me anything useful. It left me feeling super frustrated and disappointed with the whole situation.
Halloween candy order for family
I just ordered some Halloween candy for my family out in another state. We were super bummed when the box finally showed up on October 28th after I sent multiple emails checking the status, only to find it completely empty! Jackie's Chocolate is saying that the post office must have opened it up, taken all the chocolates, then sealed it back shut and sent it our way. I've tried to get a refund or replacement from Jackie's, but as of November 3rd, they're not having it and claim it's the USPS's fault.
Valentine's Day chocolate order
I ordered some Valentine's Day chocolates from this company recently, and it's been a nightmare dealing with them. Even though I bought them way before the big day, my order hasn't even been sent out. I've tried reaching out countless times through calls and emails, but I haven't heard a peep back. It's just not right that they took my money and didn't give me what I paid for. Seems like a total scam to me.
Chocolate subscription box
I recently signed up for a chocolate subscription box with this company, and man, let me tell you, it was a total letdown. The first box came right on time, but then nothing showed up for the next two months. I tried contacting them through their website, but didn't hear back for a whole week. So, I decided to give their customer service a ring, and let me tell you, that guy was a piece of work. Rude, impatient, and talking down to me the whole time. He took my info and said someone would call me back "as soon as possible," but when I asked for a specific time frame, he just got even more snippy and raised his voice. All in all, I was super bummed out by their lack of communication and professionalism.
Chocolate gift box
I was so let down by my experience with this company. I ordered a chocolate gift box for me and my sister, but what we got was a total letdown. The package came all the way from California even though the website said it would ship from Wisconsin. The packaging was sloppy and looked like it was put together in a rush. Customer service was basically nonexistent, with no one to talk to or get a call back from. I ended up having to turn to PayPal to get my money back because the company was completely unhelpful. It was definitely not the quality or service I was hoping for.
Chocolate
Ya know, I've been getting this chocolate for a bit and it is seriously delicious! But, one time, I tried to use a discount and then it took SO long for my package to arrive. And get this, when I called and emailed them, I didn't hear ANYTHING back! I couldn't even cancel my order! So yeah, I'm done ordering from them. Maybe I'll have to get my mom to help me get a refund. It's a bummer they lost me as a customer!
One year subscription, unresponsive customer service
I was so let down by my experience with this place. I bought a one year subscription ahead of time as a gift for a friend, but then the shipments suddenly stopped after only three deliveries. I've tried contacting the company several times to sort things out or get a refund, but I haven't gotten any response at all. It's really frustrating to be ignored and not have a way to fix things. I definitely recommend avoiding buying anything from this company because it looks like they're just trying to scam customers.
Chocolates
I got some chocolate from this place, and let me tell you, it was a disaster. The package looked like it had been through a tornado - all melted, sticky, and practically begging for bugs to come and have a feast. I reached out to customer service, showed them a picture of the mess, and they promptly refunded my money, no questions asked. But then, they had the nerve to take back the refund without even telling me. They didn't even mention that they wanted the package returned. It felt like they were being sneaky, acting all nice with the refund and then snatching it back out of nowhere. That kind of shady behavior is basically fraud in my book.
Three-month subscription
I got my mom a three-month subscription back in early December, but it's almost March now and she's only gotten one package. When I tried to ask the company what was up, I was pretty let down by the help I got. They just kept sending me these canned responses that seemed like they just copied and pasted from their rules. No matter how many times I tried to talk to them about it, I kept getting the same useless stuff over and over. Since they couldn't get it together and talk to me like a real person, I ended up asking for my money back for the stuff that never showed up.
Variety box of chocolates
I recently got a variety box of chocolates and it was a total disaster. Firstly, I never got a confirmation email or any notification about my order being shipped. I tried contacting customer service through email and voicemail multiple times, but I never got a response. After what seemed like forever, the chocolates finally showed up, and they were awful. The quality of the chocolate was really bad, especially the white chocolate - it was the worst I've ever had. On top of that, I ordered some chocolate covered oreos, and they tasted old and were covered in the same bad chocolate. Needless to say, I won't be buying from this company again.
Placed order on 1/30, still not received
I ordered from this company back in January, and it's now almost the end of March, and my order still hasn't arrived. I've sent a bunch of emails asking for a refund because of the long wait, but haven't heard anything back. It's really frustrating that they're not keeping me in the loop or delivering what was promised.
Chocolates
My package arrived damaged, melted, a sticky mess. I sent them a picture and they refunded my money. The package was attracing bugs, it was nasty. I threw it away. Then they REVERSE my refund. Now they want the package back. They never told me this. They just gave me a refund without me asking. They gave a refund to make me happy, so I do not complain. Then they reverse the refund. So now I have no recourse. This is FRAUD.
Sugar-free chocolate order delay
I recently ordered some sugar-free chocolates from this company, and I gotta say, it was kind of a bummer. The product itself was fine, but it took over three months to actually get to me, and I didn't hear a peep from the company about the delay. I tried reaching out through email, but got no response, and their chat was basically a ghost town. It's pretty disappointing to see such big problems with getting orders out and no real customer service to speak of. On top of all that, they charged me right away instead of when the chocolates actually arrived, which just made the whole waiting game even more frustrating. After all this, I'd probably advise others to steer clear of this company if they're in need of some sweet treats.
Assorted Sugar Free Products
Buyer beware! Believe the other reviews! They probably dont even actually make most of the items in their sugar free category and they have no intention of ever sending them. Paypal WILL NOT protect you. They owe me $75 out of a $105 order they only sent the old clearance holiday candy and NONE of the premium regular price stuff. And they are RUDE RUDE RUDE becauae they are happily and knowingly scamming people.
Review with most votes
Sugar Free Chocolate and Sugar
On Feb. 8, 2021 I ordered 4 items from Jackie's Chocolates. When I didn't hear anything in a week, I emailed asking when they might ship my order. I received a reply in a few ... Read onBy: Anne M Baugh