UsReviews - Privacy & Disclaimer
We welcome in an era of customer reviews being looked to as an important source of information, both for every (future) customer and a source of feedback for companies. It is important that this information is objective, honest and correct. That is why there are a number of rules for posting a review on our site. This to ensure fairness and clarity, and to exclude any form of abuse.
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Privacy is something that we, the people behind USReviews, take very seriously, especially with the recent innovations & developments regarding ePrivacy. Our aim is to offer an independent, reliable and trustworthy platform where customers can safely leave a review about their experiences and rating of any service or brand. We will never share personal details with third parties unless permission had been asked for and granted by the writer of the review. We want to help potential customers by presenting them with a view of a company that is as impartial and objective as possible, namely a view based on reviews of previous customers themselves. Safety, reliability and independence are always put first here at USReviews.
Reviews and responses to reviews on USReviews always represent the opinion and/or experiences of the person who posted the review or response, never the review or opinion of USReviews. USReviews is not responsible for any incorrect or unclear content in reviews or responses. When necessary, we do remove personal names and inappropriate language from reviews and responses (we do leave a remark of this) to guarantee the secure and positive impact of our website.
Do you have an experience with a company? In that case we ask you, especially in case of a negative experience, to no waver from sharing this experience with the best accuracy you can manage. Focus on the facts and concrete aspects of your experience, which will be invaluable for those that have never had any contact with the company. When clarification is needed, we will try to contact the writer of the review and ask them to support their case with evidence. Examples of this evidence could include email conversations or an invoice.
To the best of our effort, we prevent people from posting unfounded reviews on this website. Everyone who wants to post a message is asked to give as much detail as possible. The more detail, the more validity your review has and the better chance it will stand of being kept online in the case of a complaint from the company. If you have posted a negative review, you may be contacted via email. Reviews that are left in large quantities all from the same IP address will be removed. If more than one review has been written (about one or more companies) without sufficient information, these reviews will be removed. Advertisements, Calls-to-action or threats will be removed and contact information and domain names (ULS) will be redacted.
Having a business page on USReviews does not give you the final decision right to remove or leave a review. As an objective and independent platform, we never remove a review or experience submitted by a customer without the due-process and agreement from both sides that the issue has been resolved. The negative review will then be watermarked as ‘Resolved’ and the grade will be removed from the overall score, highlight your brand’s involvement in resolving customer issues.
Use of permanent cookies
With the help of a permanent cookie we can recognize you when you make a return visit to our website. The website can therefore be specially adjusted to your preferences. When you have given permission to place cookies, we can also remember this by means of that cookie. Because of this you do not have to repeat your preferences so you save time and enjoy smoother visit to your website. You can delete permanent cookies via your browser settings.
A cookie from the US tech corporation Google is placed via our website as part of their "Analytics" service. We use this service to keep track of and generate reports on how visitors use our website. Google may provide this information to third parties, if Google is legally required to do so, or insofar as third parties process the information on Google's behalf. We have no influence over this. We have not allowed Google to use the analytics information obtained for other Google services. The information that Google collects is made anonymous as much as possible. Your IP address is explicitly not given. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.
You are of course entitled to an erasure of your data from our system upon receiving a request from you. Please download and fill in this Request Form, before sending it to email@example.com.