Privacy & Disclaimer
UsReviews - Privacy & Disclaimer
Your Privacy Matters
In this policy, we detail your privacy rights and explain how we collect, use, disclose, transfer, and store your personal information.
Third-Party Websites
Our platform includes links to external websites, which does not imply endorsement. We encourage you to review their privacy policies, as their data practices may differ significantly from ours.
We Are an Open Platform
When you post a review on our platform, both your review and your US-Reviews profile become visible to anyone visiting our site. Your profile reveals your location and all the reviews you’ve written, including reviewed locations and products, along with any photos or videos you’ve uploaded.
Personal Data We Collect
Personal data refers to any information relating to an identifiable individual. When you create a user account on US-Reviews, write a review, create a business account for your company, or use our platform in any way, we may collect and process the following personal data:
Contact Information: Your name, email address, and other contact details you provide.
Device and Location Information: Your IP address, browser settings (type, language, time zone), and geographic location.
User Account Information: Your username, password, profile picture, location, and preferred language.
Business Account Information: Your password, company name and domain, and information you choose to add to your business profile, like the services your business offers.
Usage and Profile Information: Your search history on US-Reviews, interaction with our platform or our emails, time spent on our site, features accessed, marketing emails opened, and links clicked.
Reviews and Ratings Information, including:
- The companies you reviewed.
- The products you reviewed.
- Whether you wrote a service, establishment, or product review.
- The content of your review and the star rating.
- Photos or videos of the product (if provided).
- The location of the reviewed business.
- The dates of writing, deleting, or modifying your review.
- Your reference number or order identifier (if provided by you or the company).
Documentation: If requested, we may collect and process documentation to verify your experience.
Review Visibility and Usefulness Information: How many people have read your review and how many found it "helpful." We also collect if you mark someone else's review as "helpful."
How We Collect Your Personal Data
Directly From You: When you create an account, interact with our platform, or engage with our marketing emails, you provide us with personal data.
Through Third Parties: We may receive information from services like Facebook when you link your account or from companies that ask us to contact you.
Automatically Collected: As you use our services, we gather data such as your IP address, device information, and interactions with our platform.
This streamlined approach helps you understand the main sources of data collection without unnecessary details.
Who is Responsible for Processing Your Personal Data?
Review Invitations: If you receive review invitations from companies using our services or on their behalf, these companies are responsible for processing the related data. For inquiries or to exercise your rights regarding this data, contact the companies directly.
Other Personal Data: For all other personal data linked to our platform, such as information provided when creating an account, posting a review, or responding to one, US-Reviews is the responsible entity.
Why and How Do We Use Your Personal Data?
We use your personal data to:
Provide Services: Publish your reviews, manage your user and business accounts, and enable access to our platform.
User Identification: Recognize you as a registered user when you log in and return to our platform.
Enhance Our Services: Improve the functionality and user experience of our platform.
Customer Support: Respond to your inquiries and provide customer service.
Communication: Send newsletters and other communications relevant to your interests.
Legal Compliance: Fulfill legal obligations related to litigation or as required by law, regulation, or a court or regulatory order.
Verification
Do you have an experience with a company? We ask you, especially in the case of a negative experience, to share your experience as accurately as possible. Focus on the facts and specific aspects of your experience, which will be invaluable to others who have never had contact with the company. If clarification is needed, we may contact you for evidence, such as email conversations or an invoice.
We strive to prevent unfounded reviews. Everyone who wants to post a message is asked to provide as much detail as possible. The more detail, the greater the validity your review will have, increasing its chances of staying online in case of a company complaint. If you post a negative review, you may be contacted via email. Reviews posted in large quantities from the same IP address will be removed. Reviews lacking sufficient information will also be removed. Advertisements, calls-to-action, or threats will be removed, and contact information and domain names (URLs) will be redacted.
For Companies
Having a business page on US-Reviews does not give you the final decision right to remove or retain a review. As an objective and independent platform, we never remove a review or experience submitted by a customer without due-process and agreement from both sides that the issue has been resolved. The negative review will then be marked as 'Resolved,' and the grade will be removed from the overall score, highlighting your brand’s involvement in resolving customer issues.
Cookie Policy (source: ICO)
Cookies are small text files stored on your computer or device via your web browser at the request of the websites you visit or apps you use. They store information like your preferences and settings, helping to provide a more consistent and relevant experience. Cookies also track data about experiments or enhancements we test to understand your use of our services and their effectiveness.
Use of Permanent Cookies
A permanent cookie allows us to recognize you when you revisit our website. The website can then be specially adjusted to your preferences. If you have given permission to place cookies, we can also remember this preference using a cookie. This saves time and makes for a smoother visit. You can delete permanent cookies via your browser settings.
Google Analytics
A cookie from Google is placed via our website as part of their "Analytics" service. We use this service to track and report how visitors use our website. Google may provide this information to third parties if they are legally required to or if third parties process the information on Google's behalf. We do not influence this. We have not allowed Google to use the analytics information for other Google services. The information collected by Google is anonymized as much as possible, and your IP address is not given. This information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce, ensuring an appropriate level of protection for processing any personal data.
Do We Use Cookies?
Yes, we use cookies and similar technologies such as pixels and tracking codes to enhance, optimize, personalize, and analyze our services, and for advertising purposes.
What Are Tracking Codes?
Tracking codes are snippets of code placed on a page to measure metrics such as visits and interactions. We use these to gather more details about how you engage with our services and ads and, more broadly, how you use our platform.
For detailed information about the types of cookies and related technologies we use, please see our Cookie Policy. This summary helps clarify the tools we employ to improve your experience and measure engagement effectively.
You are entitled to request the erasure of your data from our system. Please download and fill out this Request Form, and send it to [email protected].