Food52 - Overall Rating based on 25 reviews
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Delayed order, lack of communication
I bought something from this company back in November and it was supposed to ship right away. But now it's mid-December and still no sign of my order. To make matters worse, they haven't been keeping me in the loop at all - just got a basic email saying my order is on its way. And I can't even cancel it, which is really frustrating. Thank goodness my credit card company is helping me out with getting my money back from these shady folks.
tried to buy Sera glassware
Customer service is terrible. Shop at your risk. I ordered several items for Christmas gifts in mid-November. Items never shipped although Food52 continued to show as available on their web site. Rip off.
Zwilling nonstick 2 pan set (large deep frying pan and "wok"
We absolutely love these pans. They are exactly as described and work very well with all types of foods and cooking styles. Recently, the large pan appeared to be developing a loosening of the surface in one spot and we reached out to Food52. They promptly responded, expressed their apologies for the problem we were having and asked for pictures. We sent the pictures later that day and heard back in a day and a half with an email saying that they were sending a replacement. Shortly after we received that email, we received another saying that the item was being shipped. This is what customer service should be.
Between the excellent customer service, the wide range of high quality products and their openness to share tasty and doable recipes and other cooking/food tips, we will definitely shop here againHousewares
The photography on the site was misleading and the item arrived a much lighter color than pictured. The do not have a customer service number....only email which they mostly ignore. The only answer I received was after I emailed for the third time and said I was going to have to give a bad review if the issue was not resolved. They made it sound like they had been trying to respond and I just wasn’t getting them. There were no responses in my junk mail and they proceeded to ignore several emails after that. I would never purchase from this company again. They essentially have no customer service, so, if something goes wrong, you are just out of luck.
Five two apron
I wanted to love this item. The washing and drying of it was terrible. It was soooooo wrinkled. I tried to steam it as I don’t usually iron anything. The wrinkles did not come out. I was super disappointed in this purchase and would not recommend to anyone that wants something easy to care for.
Review with most votes
Five two apron
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