Good Sam TravelAssist
All reviewsGood Sam TravelAssist
50% Would buy here again
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Roadside Assistance
n October 13, 2020 my wife and I were coming back from a trip in our 5th wheel when we had a blow-out on the trailer on IH 35 just inside the city limits of New Braunfels. At 10:00 am we called Good Sams Roadside Assistance contacted, around 11:00 am they said a service truck would be there in an hour in one half. 12:30 passed and we called again and around 1:00 pm were told a truck would show up at 2:00 pm. We called again and at 2:30 were told someone would be there in 45 minutes. At 3:30 pm I changed the tire myself and went home to Liberty Hill. At 5:00 pm we get a call from a service company and said they would be there in 20 minutes, I told them to forget it, I didn't need them. We got a call from the service company at 6:00 pm wanted to be paid for the cancelled service. I told them to contact Good Sams Roadside Assistance. DO NOT BUY THIS SERVICE
good sams travel assist membership
A few weeks back my family and I went on a trip.
A brake locked up on my RV. I called Good sams travel assist. being a member for almost a year, talk to a young man that assured me within an hour we would have a mechanic out to help. Keep in mind I’m 68, my wife is 63 And I have a puppy dogt any kind of a phone call back. I called and got a lady named Brenda said she would check into it. Well an hour with Bob, I called Brenda back and she said that good Sams could not help me today and that she was so sorry.and I have a puppy dog that’s nine. We waited for three hours never got any kind of a phone call back. I called and got a lady named Brenda that said she would check into it. Well an hour went by, I call Brenda back and she said that good Sam’s could not help me today and that she was so sorry. We are a few days ago after putting a review on their website I got to go and I am nick that called and left a message. I called back twice with no response. Can you help?The last response that I sent was from Good Sam’s travel assistance membership.
The message got jumbled around I did not type it that way. Basically I went out of town broke down call Sam’s waited three hours called back Got a lady named Brenda who said she would check into it. I called after an hour and she said that she was so sorry that good Sams could not help me. My family and I were in the sun trying to find shade for four hours with my wife being 63 years old my puppy dog being nine years old And myself 68. I sent a review in at good Sam’s website Which they did not post yet. I got a call from a guy name nick who left a message and said they wanted to try to make it right. I called back twice with no response.I realize this is last years post but i just read it now. There are 2 different programs, Travel Assist and Roadside assistance. Your issue was for Roadside Assistance. Travel assist is coverage for Medical Issues such as Getting your RV and Family home should you get ill etc. Just an FYI
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