Bellesa Boutique

Reviews, complaints and customer experiences (35)

so I had an issue with my we vibe melt, there were air bubbles in under the silicone; apparently this is something that happens with some of the we vibes. I emailed Bellesa about the issue as soon as I opened my package. the next morning their customer support responded and by early afternoon a new we vibe was on the way for no extra cost.
I got the we vibe with a discount too, so overall huge win!!
I was nervous about reaching out to their support team because of reviews I found here, so I was prepared to go straight to we vibe and use the two year warranty, but I didnt have to!
might've helped that I purchased the Bellesa warranty ($5) and id say those $5 were worth it. disappointed that people were having trouble with this company a few months ago but I personally didnt have any negative experience (and I dont know anyone who works at Bellesa). I plan on ordering from here again!

I bought from them during a massive giveaway promotion in which they were giving away thousands of vibrators. My friend won a free Dea and I won $30 gift certificate plus free priority shipping. They have the best product selection of any sex toy shop, far and away the greatest customer service I've ever had, and I'm a massive fan of the Bellesa brand in general. They truly understand how to embody femininity in a brand in a way that's truly empowering. I would recommend shopping at Bellesa Boutique to anyone.

I only purchased from this site because of a promotion they were running but had that not been the case, I would not buy here. A large majority of the toys on their site are cheaper elsewhere (directly from the toy brand's site, Amazon, Walmart.com, etc.). On the two toys I was interested in, I noticed a 40% markup, from $50 on their brand site to $70 on Bellesa. Some of the pricier toys, such as We-Vibe toys, are the same prices elsewhere but the markup on the mid-range prices left a bad taste in my mouth.

I am not even kidding, apart from delivery that sucked one time and the second time was pretty decent. i guess it was some momentary thing happen
Coming back to my shopping, they have the best sex toys . I experimented few and i liked it , the shopping is easy too

Very negative. They updated shipping fees without warning. I selected standard 5$ once I put my CC details shipping were updated to $39. I had no way to cancel the payment, or the order. I wrote them literally 3min after receiving the confirmation email. About explaining why I wish to cancel. ( shipping fees were too high) they replied me days later saying the order is out of the warehouse we can’t cancel. I reached on the IG account. I wrote them few emails.
It’s not my error. They’re scam

was not able to pull up video on my tv after paying for access and got no support from them

Amazing product! Fast orgasm

Placed my order nearly two months ago and haven’t received all of my order still. I was not impressed on the quality of what I received for how much it cost and my items don’t work with my anatomy. Sent a ton of emails to customer service and they were unwilling to help me out with a partial refund for items I won’t be able to use. Not only this but I had to practically twist their arm so that they would send me part of my order while one item came back in stock. The customer service is horrible and I can’t recommend ever shopping here again. Don’t believe the hype.

this purchase has 100% made me stop supporting this store. Both my friend and I bought the air vibe and they both broke within 2-3 uses. Mine would not hold a charge after one use and hers the case broke. The customer service has been absolutely horrendous and it’s taken a month and it’s still not sorted out. They asked me to email them a video of the issue, which I did and then when they finally responded they said they would send out a new one in 2-3 weeks. A month went by and nothing. I emailed and they never responded. Another week went by so I asked for a credit or a refund. They emailed back within that hour saying they sent me a $30 coupon for the price of the toy as I got it discounted. The coupon was NEVER sent despite me checking my junk mail and every mailbox every day they said they sent it. I contacted them through email with no response, then I tried the live chat for them to say “oh no bb! we’ll have somebody send you an email asap!!” 3 days later and still no response. This company preaches ethics but is also partnered with PH and honestly for what it’s worth their toys are overpriced and not up to the hype. I really liked the company up until both myself and my friend have had a ton of issues with their customer service. she waited 4 months for her toy to ship and when she tried to cancel the order they said no and shipped it out the next day.

Terrible experience. The item was out of stock when I placed my order, I waited for over a month and received no follow-up on my order's status. Eventually, I messaged them asking to cancel the order. They didn't reply and shipped the order two days later. I told them I requested to cancel it and no longer needed it. They told me they don't accept cancellations or returns. Very unethical considering the order was clearly sent out only after I reminded them. Definitely not shopping on their website again.

Toy was absolute garbage and used magnetic pins to charge. Impossible to keep the pins attached unless you sit and hold it together for a few hours. Bellesa didn't care a bit.
Tried a second order via coupon 6 months later and couldn't get the site to let me check out.
Service, no help, didn't seem to want to help. Shipping was a joke. They didn't have stock on an item and never send communication. Order just sat in processing for weeks before I contacted myself and changed items.
Just not worth the time or trouble

I never received my order! I emailed them many times, each time they told me they are going to send them this week which that week never came. I am following up with my credit card company for the refund.

randomly cancelled my order out of nowhere and won’t respond to emails on giving me a refund. do not order here, there are much better, more reputable sex toy sites.

(Real name not used)
I ordered a few products on Valentine's Day to receive the complimentary $49 Discreet Air Vibe, and.... still have not received any of those items. They claim this is because the Discreet Air Vibe is *still* not restocked. I have sent several emails, and every time they just give me a generic response saying it will be restocked in another 2-3 weeks, but then another 2-3 weeks go by, and still nothing. It has been over two months and almost 10 weeks now, and I have gotten none of the products I ordered. They refuse to send me any items separately, so everything is held up until the Discreet Air ships, whenever that may be. I am almost to the point of just canceling the entire order.

Ordered in December- faulty product arrived in January.
They promised a new one would be dispatched in 2 weeks.
It wasn't .
A lot of back and forth and so sorry it's taking so long, covid/ shipping Issues ets etc.
We get to April where I've now demanded a refund and suddenly its dispatched and they can't cancel the order.
Terrible customer service.

Ordered Feb 4th.. Was told it would ship out 8-10 days. Still no tracking number. Kept getting the same "auto" email about covid.. NOW it says the Air was a "pre-order" and they should have more in 2-3 weeks. Or theyll send me the vibe instead.. But from the reviews ive read.. Those arent being shipped out either! WISH ships faster and has better customer service than this bullshit ass company.