Canada Vet Express

Reviews, complaints and customer experiences (22)

I have been purchasing pet supplies from Canada vet express for three years now. These guys are really awesome. During the COVID situation also, they are supportive and providing the pet supplies to my place timely. I refer this website to my fellow friends to get pet supplies at the lowest price online. My Stella says thank you to all pet lovers out there in canadavetexpress.

I found it odd ordering from Canada and meds being shipped out of the UK. We used to order from a horrible place in Australia, so Canada Vet Express was like a dream. It was worth the $6.49 to get a tracking number so I knew exactly where the meds were. Everything went smoothly and I will reorder from them and recommend them.

Canadavetexpress has a good collection of branded flea and tick treatments. I recently purchased Nexgard and received it within 13 days, they gave me 12% discount on the already lowest price of the product. Thank you Canada vet express for making pet care affordable with your products. My dogs saying thank you too!

I have nothing negative to say. Their prices were less expensive than online Petmeds, my vet, ...you don't need a prescription to get this like you do here in Ohio. I have been using them with this product for two years.

Ive been using canada vet for a while now. I like the price and fast shipping. But i never get the free dental ... that suppose to come with order

If you are a breeder and answer honestly your order will be (suprise!!!!) cancelled. This policy is not in their info or ordering info I could find.

Everything was very good ordering was simple and the shipment arrived just as i was to in about 10 days will always use them

best pet products without any hassle. go for it

Dr emily mcewen of Calgary, working at Glenmore landing vet is currently under investigation for animal cruelty and unprofessional conduct.

They need to find another way to ship other then USPS. I was scammed by a sight that appeared to be USPS looking for additional shipping amount to continue with the purchase. I called customer service and they refunded my shipping cost which was contrary to to reason why I paid for the extra shipping cost. I have been a customer for over 7 years and will now go to the Vets office where I know my purchase will be safe and my pet will not have to be waiting for it’s medication. By the way now a month and no product. Hopefully I will be able to get a refund. Let’s see how that goes.

First time ordering from this site. Unfortunately, received another customer's order. I emailed customer service to let them know. I got a timely reply and was asked to m ail the order to the proper recipient and told I would be reimbursed fur the shipping. I did so the following day and emailed the same customer service rep. a copy of the receipt. Several days passed and I did not get a reply. I sent a copies of the receipt 2 more times. I then received a voice mail message stating that they had not heard from me!! I called back and had to give them the tracking # and amount I paid over the phone. I also had to inquire about MY order, as I had no confirmation that the other party had shipped my products. This was unorthodox and unprofessional in my opinion. This was a $200 order. I placed the order 3/24/2021. It's now 4/10 and I still haven't received my products. My dogs are scratching and uncomfortable. Will go through my vet and pay more in the future. Not pleased with this experience.

Paid for tracking and they still lost it. This is the second time so that’s it will just pay a little more at the vets but at least I know that I will have it

I tried to purchased several hundred of dollars of merchandise from Cananda Vet Express and kept getting these emails saying they urgently needed to talk with me about my order. They verified what I ordered. The 2nd email was to tell me that they were out of a particular product and was I okay if they credited my card and sent the rest. Then they sent me a form email where they wanted a copy of the front and back of the credit card in order to reprocess the new amount. NOOOOOOOO WAYYYYYYY. With all the fraud out there!!! They already had the okay for the original amount and were crediting the item not being sent. I GOT ALL KIND OF RED FLAGS FROM THIS REQUEST AND THEM BEING IN CANADA AND SHIPPING FROM THE UK. I had ordered from them before. I CANCELLED THE ORDER AND WILL NOT USE THEM AGAIN!!!

Website says from Canada but is really from Africa. Product is fake and can kill your pets. DONT BUY!

Ordered on August 9, 2020 generic Heartgard Plus (Nuheart) for large dogs. Credit card was charged immediately. Was assured shipping would not be delayed because of Covid. As of today September 8, 2020 has not been received and I am out my money and medication for my dog. They refuse a refund and cannot deliver. Scam as far as I am concerned. Btw, all my other mail and packages from overseas arrive on time with no delays.

Ordered this 16 days ago and thought I was ordering what was coming from Zoetis who's headquarters is located at 10 Sylvan Way, Parsippany-Troy Hills, NJ 07054 and that it would be shipped from Canada. What I can to find out what I got is a product manufactured at 85 Bute Lane Sandton 2196, South Africa and shipped from then UNITED KINGDOM. What I got was a smashed package with the internal contents damaged.
1) If I knew it was going to take this long I would of never ordered from Canadavetexpress!
2) If I knew that I was getting product manufactured in South Africa and being shipped from the UNITED KINGDOM I would of never ordered from Canadavetexpressp!

Price was right, ordering easy but 2 months later still no product. I gave them the benefit of the doubt because of the Covid virus but my animals need their meds. Easy to contact via message on website. Cathy said she would credit my account and I certainly hope she does. I am to refuse the shipment if it ever gets here which seems a bit strange!! Probably won't buy from them again.