Canada Vet Express - Overall Rating based on 37 reviews
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Nexgard for my dog
I recently ordered Nexgard for my dog from this company, and I have to say, my experience was pretty similar to what others have shared. I mistakenly thought the company was Canadian, but turns out, my order was actually coming from the UK. Despite the delivery delay, I was happy with the customer service I got. I waited a month without receiving my order, but they gave me a discount and then a full refund. The customer service team also followed up to make sure I finally got my order, even though it took longer than expected. While I appreciate how they resolved the issue, I think they should fix the misleading info about their location for future customers.
Pet flea and tick prevention
I bought some flea and tick prevention for my pet from this company, but I was really surprised when they canceled my order because they said they don't ship to Canada. I think it's pretty unacceptable for a pet-focused company to be so clueless. They tried to make up for it by giving me a discount on my next purchase, but I'm still pretty disappointed by how little they seem to know about their own shipping rules.
Flea and parasite treatments for park cats
I found this website because a friend suggested it to me, and I'm really happy with how it turned out. The prices are reasonable, and there aren't any sneaky fees or memberships needed. I'm so thankful I came across this site because it lets me take care of the stray cats that hang out in my yard without spending a ton of money.
Cat flea medication purchase
I recently bought some cat flea medication from an online store, hoping to get the brand I'm used to. It turns out, the product was sent from the UK without me knowing. After waiting for 2 months and not getting it, I finally got a refund. But then I got a letter from Health Canada saying they checked the package at Customs and it couldn't come in because of medication rules. It's worrying that Canada Vet Express lets people order stuff that can't even come into the country legally. When I tried to talk about it, they were dismissive, which was pretty disappointing.
Meds from various countries
The medication I get from this company sometimes comes from Australia or Singapore, which can be a little worrisome. But you know what? I haven't had any issues with the deliveries yet. Well, except for that one time when I had to wait a crazy 2 months for my order to show up. Usually, though, it only takes about 2 weeks.
If you're thinking about trying them out, my suggestion would be to start with a small order to see for yourself before going all in. The prices are great, and overall, I'd say it's worth giving them a shot.Online pet medication purchases
I've had a great experience buying from this place several times. The website is easy to use and makes ordering super simple. My orders always come on time and correct. I like that I can buy certain medications without having to get my vet's permission. I'm actually about to place another order right now because I love their service!
Pet supplies
I bought some pet supplies from this company and found out they're actually in the UK, not Canada. I tried chatting with them to ask some questions, but it was kind of strange. Their website seems American, so why aren't they using the metric system? It's odd.
Pet supplies
I just wanted to share about my recent experience with buying pet supplies from this company. My pet groomer recommended them to me, so I decided to give them a try. It was my second time ordering from them over the phone, and I have to say, it went pretty well. The only small problem I had was that there was a bit of a language barrier when I talked to customer service, but they still managed to get my order right. They even let me know about some discounts I could get on my next purchase, which I thought was really nice of them.
Flea and tick chewables
The deals at this place are unbelievable! I got a whole year's supply of flea and tick chewables for my dogs, but when I received them, I noticed they would expire in 8 months. That means I'd be wasting 3 whole months of medication! But when I contacted them, they were super kind and apologized even though it wasn't their fault. They ended up giving me a refund for the 3 months I couldn't use. Can you believe it?! So generous! I absolutely adore this store and will continue to shop here for my furry babies. Thank you, Canada Vet Express, you guys are amazing!
Fake flea meds for cat
I can't believe how long it took to get the flea medicine for my cat! When it finally got here, the package looked sketchy and the stuff didn't even work. I tried calling customer service to fix it, but they were no help. I'm super bummed and annoyed by this whole situation.
Recent medication order
I wanted to share about my recent experience with Canada Vet Express. I ordered medication for my pets on February 8th, but they messed up and cancelled my order without telling me. I had to reach out to customer service to get it reprocessed on February 11th. It's now March 9th and I still haven't received my order. The tracking info just says it's in Singapore since February 17th and there hasn't been any updates since then.
Revolution for Dogs Purchase
I bought Revolution for my dog on this website not too long ago. At first, I was a bit worried because of some bad reviews I saw. But, overall, I ended up being happy with my purchase. I live in Canada, so I thought it was weird that the tracking was through USPS and it took a while to confirm shipment. However, the package got here on time and the product is good till its expiration date, so that's a relief. I recommend other customers to be patient because it took about two and a half weeks to get delivered, but it was definitely worth it.
Seresto cat flea collars
I bought 4 Seresto cat flea collars from this website, but they were all fake. The containers didn't say they were made in Germany like real Seresto collars should. They said they were from South Africa. Also, the collars didn't have reflectors and the packaging didn't have the Seresto logo or list the ingredients. I recommend not buying Seresto flea collars from this company because they sell fake products.
Pet medication
I just bought some pet meds from this online store and man, let me tell you, the whole delivery thing was a hot mess. Even with a tracking number, I had to twiddle my thumbs for over 10 days waiting on that package. Checking the tracking, I saw all kinds of shipping mistakes that could've easily been avoided. As someone who relies on these pet supplies for my furry friends, I expect my orders to show up on time. That's why I'm asking the store to step up their game and switch to a more trustworthy delivery service like FedEx or UPS. Let's avoid this headache in the future, alright?
Pet supplies for rescue dogs
I just bought some pet supplies for my rescue pups from this website and I have to say, I'm really impressed with the prices. I live in the USA and I've found that the prices here are way better than what I can get at local stores. At first, I was unsure about ordering, but I heard good things from others so I gave it a shot. With all the pet food recalls going on lately, it's tough to trust just any random website with your pet's health. But I'm glad to say that everything has been awesome so far.
Cat supplies purchase
I was checking out this website called "Canada" but turns out they don't ship to Canada, how crazy is that? The whole idea was just to get some cat supplies, figured it would be the perfect site, but nope, no delivery to Canada. I tried reaching out to customer service to ask for an explanation, but all they said was something about limitations and logistics issues. I mean, come on, that just sounds like a bunch of excuses to me. If you're naming your site Canada, you gotta ship to Canada, right? Can't trust sites that don't follow through, so I'll just keep going to the local pet stores. Real talk.
Purchase - Veterinary supplies
I just bought some veterinary supplies that I really needed. At first, they quickly took the money from my account and then sent me an email to confirm the purchase. But after that, things went downhill. The customer service was awful. Not only did they cancel my order for no good reason, but they also charged me twice by authorizing my order amount twice. I had to call my bank to cancel the second authorization because it was considered fraudulent. Even though they did eventually refund my money from the first order, it was a total nightmare. I definitely wouldn't recommend using their services.
Heartgard and Frontline purchase
I've been a loyal customer at this online pet pharmacy for years now. A friend I used to work with told me about it, and I've been super happy with the top-notch quality stuff and great prices they have. It's so convenient to just order from home and get everything right at my door. Only one time I got a shipment with Heartgard and Frontline, but one of the items had an expiration date that was earlier than the others. I reached out to customer service right away, and they fixed it fast by sending me a replacement without any hassle. Their customer service is really amazing and makes them stand out from the other online pet pharmacies. I totally recommend their products to all pet owners.
Seraquin joint supplement
I've been sticking with Canada Vet Express for a while now. Their customer service is amazing, prices are great, and everything always gets here right on schedule. Can't say enough good things about their return policy and free shipping. Just started giving my pup Seraquin joint supplement, and he's absolutely loving it!
Nexguard
You can't import prescription drugs from another country into Canada. Because of its name, I assumed I was dealing with a Canadian company, but no, the site's name is IMO deliberatly misleading. These folks ship from the UK. I tried twice, and twice my order was blocked at customs. Fortunately, they were good at issuing a quick refund.
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Order# 3316039
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