DiscountMugs

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DiscountMugs

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Spotlight: What are our customers saying?

A
Agnes Z
The company's refusal to help after we had spent up to $28,000 with their store is a disappointing outcome. We now have an order of what was supposed to be for 800 mugs with the wrong logo! Their r...Read on
S
Sam R
This is the worst customer service that we have ever seen. We've been trying to get the wrong logo on our promotional mugs replaced for weeks now and their response has always been "no." ...Read on
R
Ron Spinabella Jr
This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs wi...Read on

All reviews (3)

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    Promotional Mugs

    The company's refusal to help after we had spent up to $28,000 with their store is a disappointing outcome. We now have an order of what was supposed to be for 800 mugs with the wrong logo! Their resolve was to offer us a lousy $75 store credit and 108 free mugs. $28,000 WAS STILL POCKETED BY THIS COMPANY!! Let’s also not forget the time they have ran us around by refusing to answer our calls or giving us a runaround whenever you can get an actual person on the phone! YOU WILL GET ROBBED IF YOU DO BUSINESS WITH THIS COMPANY!! AVOID AT ALL COSTS!!!


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    srakestraw@insurancenavy.com

    This is the worst customer service that we have ever seen. We've been trying to get the wrong logo on our promotional mugs replaced for weeks now and their response has always been "no." They offered us 108 replacement mugs but only $75 store credit when we spent up to $28k with them? What kind of company refuses to help someone that they owe so much money too?! This company's customer service really needs some improvement, because it seems as though they refuse any responsibility or accountability in fixing mistakes! WORK WITH THIS COMPANY, AND YOU WILL LIKELY GET ROBBED!

    We are a marketing company, and we recently had an issue with our order for promotional mugs. We’ve spent up to $28,000 in their store so far, but when the wrong logo got sent in shipment, they offered us only 108 mugs of merchandise as compensation! No customer service skills whatsoever... I do not recommend this company at all!!


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    Mugs


    This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs with this company because their prices appeared unbeatable! Shipping was supposed to be around 800$, so it all seemed very reasonable until we realized what happened: The wrong logo got sent in our shipment - not even close! Upon contacting them to make the situation right for us, they offered us a $75 credit for their store along with 108 mugs. This is after we spent up to $28,000 with their company. This is not any kind of refund, and it’s not remotely a way to make the situation right on their end. THIS IS A REFUSAL TO HELP. Do not do business with them. THEY WILL TAKE AND RUN WITH YOUR MONEY!


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