Spotlight: What are our customers saying?
I am so upset with this company, I ordered a ring. They screwed up spelt one name wrong and added it twice. Lucio and luis were the names but they wrote lucia. Contacted them and at first they said...Read on
From South Africa. Delivery within 8 working days. No delays and progression of delivery communicated via email and sms. Truely special gifts in time for Christmas. Quality excellent and engra...Read on
Beautifull gift was really happy with it would definitely order again xxRead on
My item turned out great and looks just like the picture I sent in!Read on
So if you look at the pendant I ordered you will see a scratched up etching of a nose, a couple of eyes, and an off center chin area. OBVIOUSLY this was NOT the picture I expected or ordered of my ...Read on
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I am so upset with this company, I ordered a ring. They screwed up spelt one name wrong and added it twice. Lucio and luis were the names but they wrote lucia. Contacted them and at first they said it was shipped and couldn't intercept, well duh I have it. Then they said they could only issue me a 50 percent refund because they put the names as listed. No they didn't and then told me they would give me a 50 percent discount on the next one. Well that's totally unacceptable because what am I to do with the ring that isn't right and why should I pay for another. I should get a full refund or another ring made in my opinion. Definitely would not recommend.
I agree their customer service is awful when customer is not satisfied! They need better quality control, possibly having customer view the completed item before shipping. This would save everyone time and money as customers will be much happier with their purchase.
Name necklace and engraved bangle
From South Africa.
Delivery within 8 working days. No delays and progression of delivery communicated via email and sms.
Truely special gifts in time for Christmas. Quality excellent and engravement beautifully done.
Thanks for your service.
Amazing Louise. I am so happy for you. I have waited over 3 weeks for my gifts and still nothing. That is After paying extra for expedited delivery. I guess it is the luck of the draw if things arrive or not. Now keeping my fingers crossed that what was going to be a birthday present will at least arrive in time to be a christmas present.
Beautifull gift was really happy with it would definitely order again xx
Muchas gracias. ?Como puedo iniciar sesion?
I'm very unhappy! I ordered 2 things almost 2 weeks ago and still haven't got them!!! Suppose to be for Father's day and got an email tonight saying my order is still in transit!! I can't even get a refund because they charge a percentage for restock fee, when it wasn't even my fault that it's not here in time for what I needed it!!!
I ordered two products on April 24/2020 it’s now almost 6 weeks and still haven’t received any product . When contacting customer service they keep insisting product is on the way . I honestly think they took my money and that’s it . I even paid insurance on the product in case of a situation like this but they say it’s the carriers fault not there’s . Bullshit . Will never order from this company again, and if anyone decides to order please keep my post in mind before ordering
I need some answer on my order
You said that perfectly.
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Pet engraved necklace
My item turned out great and looks just like the picture I sent in!
PENDANT WITH MY DOGS FACE
So if you look at the pendant I ordered you will see a scratched up etching of a nose, a couple of eyes, and an off center chin area. OBVIOUSLY this was NOT the picture I expected or ordered of my beloved 14 year old Jack that passed one month ago. This was a memorial piece. One that would remind me of him when I wore it each day. You can imagine my sadness when I opened the box and saw this. According to them this is a perfectly acceptable picture, what they deemed a "NORMAL HANDCRAFT" and they will give me 70% of my money back, minus shipping, for returning a 100% piece of crap pendant. They are actually arguing with me as if I am not a paying customer who received a terrible piece of jewelry from them. They accept no responsibility, and have no integrity. I would definitely NEVER recommend using their company. They are geographically far far away from us the consumer, and far far away from having to care if their product is good or bad. Please see my photos and reference the correspondence to make a note of how you will be treated if you do not receive what you ordered. They will give excuses and half assed offers, but no resolution in which you receive what you are owed. Very sad, and miss my dog even more now.
Terrible quality, terrible service. I wouldn't be able to recognize my family in the photo projection if I didn't know it was us. Attempted a refund and they barely reply to messages and have not offered help.
I urge anyone looking to buy from this company to purchase elsewhere if they find a similar product at a similar price.
I read reviews before purchasing and used this company as it seemed reputable. It seems when something goes wrong though they let their customers down badly and try to fob you off. I purchased a projection necklace as a Christmas present for my girlfriend. The necklace arrived promptly (from China) but on opening I instantly noticed they had fitted the projection photo upside down and it was blurred! Also none of the 'I love you words' were recognisable as these were badly blurred too. I have written 5-6 emails to the company and their response has been appalling, After sending photos they initially tried to claim it was all ok despite being upside down, they then offered me 50% off - seeing them not out of pocket but me left with a duff product that was not of the quality I wanted or that friends have with a similar product (ordered from a different website). They then offered me a full refund if I posted it back (but to a US address) at my cost. The cost in doing this would have meant I would have paid each way more in postage than the cost of the necklace as the cos to deliver had been £17! I just wanted the necklace with the photo the correct way up and not blurred. They refused to make me a new one even though I offered to send the other one back at my cost. They simply refunded me some money and have never responded since. It's appalling customer service and they just buried their head in the sand and refused to rectify this at their cost despite the product being falty and unfit for the purpose sold. They have now washed their hands of it. If you want to be sure that there are no dramas when buying a product and you want comfort and peace of mind that if something goes wrong it will be rectified quickly and professionally - go elsewhere. I went to a different company in the end and inside of 10 days had the same product using the same photo - the photo was clear, it was the correct way around and there were no issues.
Their customer service/customer satisfaction is much to be desired. They are not interested in making the customer happy so they return for future purchases. If they would allow return shipping at their cost and fix the inaccurate depiction would be great PR. I was happy with my purchase 2 years ago but this time it was a big miss and they could careless!
Angel wings necklace
I placed my order in time to receive it by Christmas. I received an email a week after that it had shipped- add 10 more days and no further information. The tracking number provided leads me to the shipper and hasn’t been updated in over 10 days. Now I am very worried. I have emailed but I continue to get an auto- populated response stating I should wait a few days...
Do not buy there!!!! I did order a ring there, no problem but it would be delivered at my home adres around the 25th of November. On the 18th of November u thougth lets see where my package is now. I look at the track and trace.... and it is supposedly already delivered on the 11th of November its somewhere at a pick-up centre but, the day that i looked was the day it would also ship back, because i did not pick up the package, why did i not?? I did not recieve any message that i should pick up my package somewhere, my package should be delivered at my home adres and not at some pick-up centre. I send them a message it toon like 2/3 days for them to answer, while it says they answer in lessen then 24 hours , so my package is now returned i can get 70% refund or new one and then i had to pay 30% again! I said i want my money back i would get it back in three days supposedly now eight days later still nothing!! DO NOT BUY THERE!!
I am so upset that the item I have bought for my sister for Christmas looks nothing like SIS.
I ordered a necklace for my wife and it never came. I was actually shocked to see people received items from here because it appeared to be a criminal network hiding outside of American jurisdiction to me. I paid for the item, but they never sent it. Then when I complained they wanted me to send another 30% of what I already paid... In the end, I never received the necklace I ordered and they never returned my money.
The same thing happened to my Husband order. Placed a order on November 25 2020 never received the item contact company through Email. They Are saying that order was Destroyed because of Address was wrong and if I want i can pay extra 30% to remake order or a refund of 70%.
3 Mother’s ring
DO NOT ORDER FROM THIS COMPANY!!!! Run!!! My niece ordered a 3 stone Mother’s ring. It took weeks for her to get it. When it arrived the stones were wrong. She tried and tried to contact them and they hardly ever responded. She kept trying to contact them and they finally said “She can get a 50% refund if they pay to have them sent back or she can pay to send them back and get a 70% refund.”That's bullcrap! It was their mistake and they refuse to refund my money! I should not have to pay to send them back period!!!
Engraved picture necklace
Ordered in early April. Still havent received. Today is July 15. This was supposed to be a keepsake for my mothers passing. What a disappointment. Same story as others. Be patient and it's on it's way. Tracking info said it was in Mi now it says in Indiana which I live in Michigan. I should have researched this company prior to purchasing
ALL IM GOING TO SAY IS RUN!!! THIS COMPANY IS A FRAUD. I ORDER MY NECKLACE 4/21/20 AND TODAY IS 6/29/20 AND I STILL HAVE YET TO RECEIVE MY NECKLACE. WHEN YOU EMAIL IN THEY WILL NOT GIVE YOU A PHONE NUMBER TO CALL. I ASK FOR A REFUND AND THEY TOLD ME NO THEY ARE NOT ABLE TO GIVE REFUND. THIS PLACE IS A COMPLETE FRAUD. DO NOT ORDER FROM HERE. THEY ARE LIARS
MOTHER'S DAY NECKLACE
I ordered a Mother's Day necklace in mid April 2020. It was supposedly shipped but never arrived, order # 1387038. Sent several message to the company and asked for a refund. No such luck. It was all a scam!