I ordered these earrings on 4/13/2021. The comany shipped them on 4/14/2021. When I received them, I thought they were pretty, however they were not what I expected. Therefore, I wanted to return them for a refund. I sent the company customer service three emails at firstname.lastname@example.org. as advertised on their site. Each time I asked for the return policy process, and have yet to receive a response. I am frustrated and have no confidence that this company will ever respond to my request. Buyer beware!