Bodum

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Bodum

67% Would buy here again

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Spotlight: What are our customers saying?

E
Emma Pena
Helped a lot in managing my kitchen and boost my speed. thank you for such amazing tools!Read on
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Heather Poupart
Received a coffee grinder as a xmas gift. Decided to use it for the 1st time on Dec. 27th. Very slow at grinding the beans then motor started cutting out. Machine broke after 1st use. I cannot reac...Read on
F
François L'Espérance
Bought it september 12th and on december 20th it wasn't working properly anymore! No more 'foamed' milk...no milk frothing at all! There's a two years warranty on this product. Been sending num...Read on

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    Would buy here again
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    Superb

    Helped a lot in managing my kitchen and boost my speed. thank you for such amazing tools!


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    Would buy here again
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    Bodum Bistro Coffee Grinder

    Received a coffee grinder as a xmas gift. Decided to use it for the 1st time on Dec. 27th. Very slow at grinding the beans then motor started cutting out. Machine broke after 1st use. I cannot reach their customer service as their numbers are non existent. Tried to send them an email a week ago to start the return process and I am still waiting to hear back. They offer a 30 day return for any "unused" items. By the time I hear back (if I hear back) the 30 days will have expired. Return shipping charges and a 10% restocking fee are on the customer. They say they offer a one year warranty. What does that even mean when the item has to be in unused condition for a refund or replacement? Very unhappy with this product and with this company. I would not recommend them to anyone looking for quality kitchen products or professional customer service.


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    Bodum milk frother Bistro #11870, bought on 12-09-2020.

    Bought it september 12th and on december 20th it wasn't working properly anymore! No more 'foamed' milk...no milk frothing at all!
    There's a two years warranty on this product.

    Been sending numerous e-mails since, i received only one short answer, saying that they were super behind in the support departement ...i just want to exchange my machine for a new one!

    No customer service what so ever...i serch really hard for a 1 800 number for Bodum custumer service in Canada and there's none!
    I won't recommand Bodum products to anybody from now on!

    I'm a pissed french canadian customer!


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Bodum

Bodum's history dates back to 1944, when Peter Bodum launched the company in Copenhagen, Denmark. Renowned for its iconic French Press coffeemaker and signature Scandinavian design aesthetic, Bodum has grown into a global housewares brand, with distribution in more than 55 countries. Headquartered in Switzerland, the company continues to develop all products in-house under its core principle that good design should be both functional and affordable. The range of products extends from coffee, tea and glassware to kitchen electrics and gadgets. A family-owned company, the brand is directed today by the founder’s son, Jørgen Bodum.

About Bodum

The company has its roots in home appliances and is family owned. The company specializes in home appliances. enters the field of electrical household products. In 1992, the IBIS water kettle was the first in a line of simple, sophisticated electrical kitchen tools including juicers, coffee grinders, and more. In 2010 Bodum introduces e-Bodum, a line of electric kitchen tools. Available in a variety of colors, e-Bodum products make a modern, decorative statement in any kitchen.  Jørgen Bodum, the founder’s son, takes over as CEO of the company at age 26. In the same year he introduced BODUM®’s first French Press coffee maker, the BISTRO. Since 1974, Bodum has produced more than 100 million of French Coffee Presses and 30 million teapots, and the company continues to broaden its collection of beautifully designed products. Bodum’s products are sold in 55 countries; with 20 BODUM stores worldwide and many more shop-in-shops.

Services Bodum

Questions can be asked through support button on the website and the appropriate questions, comments, and or complaints can be posd through this website functions 

Bodom Warranty 

All BODUM products carry a limited one year warranty on manufacturer defects. Glass is not covered by warranty. Proof of purchase must be provided upon request in order to verify warranty coverage. Please retain purchase receipts for your records.

Bodum allows 30 days for the return of unused products, based on the date the item was originally received by the customer. We offer refunds or replacements of unused merchandise, less a 10% restocking fee and anyassociated shipping charges. Returns and damages caused by misuse or non-household use are not covered within this policy and claim approval ispurely at Bodum's discretion. Items received with broken glass are not considered defective products. Bodum must be notified of any breakage within five business days.

1. Please contact Bodum via support@bodum.zendesk to receive a Return Authorization number. (Returns with an invalid, expired or missing RA number will be subject to a 50% restocking fee.)

2. Print an RA form the website at their website.

3. You can use your original Bodum.com box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.

4. Attach your new return label to the shipping box. Please use a traceable carrier and retain the tracking number for your records. Bodum is not responsible for any items that are lost or damaged in transit.

5. We’ll take care of the rest! Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

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