Bodum

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Bodum

67% Would buy here again

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Spotlight: What are our customers saying?

E
Emma Pena
Helped a lot in managing my kitchen and boost my speed. thank you for such amazing tools!Read on
H
Heather Poupart
Received a coffee grinder as a xmas gift. Decided to use it for the 1st time on Dec. 27th. Very slow at grinding the beans then motor started cutting out. Machine broke after 1st use. I cannot reac...Read on
F
François L'Espérance
Bought it september 12th and on december 20th it wasn't working properly anymore! No more 'foamed' milk...no milk frothing at all! There's a two years warranty on this product. Been sending num...Read on

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    Would buy here again
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    Superb

    Helped a lot in managing my kitchen and boost my speed. thank you for such amazing tools!


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    Would buy here again
    Overall

    Bodum Bistro Coffee Grinder

    Received a coffee grinder as a xmas gift. Decided to use it for the 1st time on Dec. 27th. Very slow at grinding the beans then motor started cutting out. Machine broke after 1st use. I cannot reach their customer service as their numbers are non existent. Tried to send them an email a week ago to start the return process and I am still waiting to hear back. They offer a 30 day return for any "unused" items. By the time I hear back (if I hear back) the 30 days will have expired. Return shipping charges and a 10% restocking fee are on the customer. They say they offer a one year warranty. What does that even mean when the item has to be in unused condition for a refund or replacement? Very unhappy with this product and with this company. I would not recommend them to anyone looking for quality kitchen products or professional customer service.


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    Bodum milk frother Bistro #11870, bought on 12-09-2020.

    Bought it september 12th and on december 20th it wasn't working properly anymore! No more 'foamed' milk...no milk frothing at all!
    There's a two years warranty on this product.

    Been sending numerous e-mails since, i received only one short answer, saying that they were super behind in the support departement ...i just want to exchange my machine for a new one!

    No customer service what so ever...i serch really hard for a 1 800 number for Bodum custumer service in Canada and there's none!
    I won't recommand Bodum products to anybody from now on!

    I'm a pissed french canadian customer!


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