Bodum - Overall Rating based on 30 reviews
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Coffee mugs matching my dinnerware
I was looking for coffee mugs to go with my dinnerware, and when I found these, I knew they were perfect. They match my set so well, and I'm really happy I bought them. They don't just look good, they also keep my drinks hot for longer, which is awesome. I'm super happy with these coffee mugs overall.
Difficulty with returning purchased item
I'm so aggravated with how terrible the customer service has been from this company. I've been trying to return something I bought, but they never gave me the RA number I need. I've contacted them five times already, and each time it's the same story - they're incompetent and full of excuses. This lack of care and responsibility is just not okay. I thought a company that says they care about their customers would do better.
French Press Coffee Maker
I recently bought a French Press Coffee Maker from the store and it was just as I expected - really good quality. It showed up well-packaged and right on time. I'm really happy with my purchase and would definitely shop here again!
Glass replacement purchase
I had to get a piece of glass replaced, and I was pleasantly surprised by how quick and easy it was at this particular place. The prices were fair, and the new glass was top-notch quality. Finding out it was from Germany made me feel even better about the whole thing. All in all, I was really happy with my visit and definitely would suggest this place to anyone needing glass replaced.
tea pot purchase
I just bought a new tea pot and I have to say, I am really impressed with it. The design is amazing and it's actually bigger than I thought, which is a nice surprise. I've been using it every day and it has really made my tea-drinking even better. I haven't tried the foamer yet, but my parents love theirs so I'm sure it will be a great addition to my tea routine.
Glassware order
I bought some glassware from your store not too long ago. Unfortunately, each glass came in at a different height. When I contacted customer service about it, they pretty much brushed me off and said there was nothing they could do about it. I thought that was really rude and not cool at all. I won't be shopping at your store again.
4-cup coffee maker
I just bought a 4-cup coffee maker, but it's more like a 2-cup one in reality. I was bummed because I wanted to make more coffee at once. And the shipping was nothing special either - just a plain brown box, no effort made to jazz it up.
Bistro Knife Block replacement
I was really excited to get some new Bistro knife blocks to replace our old ones. Ordering was super easy after I set up an account, and the blocks came pretty quickly. They look amazing, but I was bummed to see that the plastic rods aren't as tightly packed as our old block. Some of the knives just slip in too easily. And to make things even worse, the bottom plate came loose from the side on one of the blocks. Does anyone have a recommendation for a strong glue to fix it up good as new? Seems like the quality control from the new manufacturer in Portugal isn't quite up to par with the old Swiss-made blocks. Still, I do like how shiny and easy to clean the new blocks are. Anyone got any suggestions for glue? Maybe some good ol' epoxy?
Replacement filter screens for French press
I recently ordered some replacement filter screens for my French press coffee maker and had a fantastic experience. It was super easy to find what I needed on the website, and ordering was a breeze. The package showed up quickly and now my French press is all set to brew up some tasty coffee for a long time to come.
Travel mug
I love this mug, it really keeps my drink nice and hot for a long time. The only downside was that there weren't many color choices, so I only ended up getting one. Also, it was a bit tricky to find on the website - I had to search in the coffee section instead of the travel mugs.
Coffee grinder upgrade
I just got this new coffee grinder, and let me tell you, it's amazing! It's seriously powerful and grinds those coffee beans just right every single time. I pair it with my French press, and the grounds come out perfectly even. My last grinder was a dud from a different brand and ended up breaking on me, but this one feels like it's built to last a lifetime.
Glass mugs purchase
The buying process was easy, and I bought 3 pairs of glass mugs. But when I opened them up, I saw that one was broken in the box. It looked like they didn't have enough protection in there, and the shipping company was a bit rough with them. I told the company about it with some pictures, and they quickly sent me another pair to make up for the broken one. Despite this little issue, I'm really happy with the mugs - they're even better than I thought they'd be.
Incorrect orders received
I've tried ordering the plunger discs for my coffee press two times, but both times I ended up with the wrong items. I think it's because the website is poorly programmed and the product descriptions are lacking. It's really irritating and I'm getting pretty mad. I just want to speak with a real human who can assist me in getting the correct parts and possibly help me order other stuff.
Replacement filter and lid assembly
I'm grateful for the chance to get some new screens for my French press stainless steel pot, but man, they're pretty expensive. I'd also be interested in getting a new lid assembly for the pot. The old one kinda works, but it's broken and I'd rather have a complete and fully functional set.
Compact burr grinder
This burr grinder is seriously amazing. I did a bunch of research and ended up choosing this one, and I gotta say, it was a great decision. I used to use an electric grinder, but dang, the taste difference with a burr grinder is no joke. This little guy is easy to use and super fast, making it a must for any coffee fanatic. Plus, it's got a bunch of grinding options so I can make my coffee just how I want it. It's totally upped the flavor of my coffee, so I would definitely suggest it to anyone who loves freshly ground beans.
Electric kettle purchase
Of course! Bodum's website layout is really nice and easy to navigate, which makes finding what you want a breeze. I also appreciate being able to use my points from past purchases to save on shipping costs, it's a really awesome feature. The electric kettle I bought is stylish, works well, and matches exactly what I needed. My shopping experience overall was great, no issues at all, so I would absolutely suggest it to anyone else looking for similar products.
Coffee press travel mug
So I recently got this travel mug that doubles as a coffee press, and I have to say, it's been pretty great. The customer service was fast and the staff was super friendly. The mug itself does an awesome job of keeping my coffee hot for a long time, making it perfect for on-the-go situations. But there are a couple of things that bother me. First off, the mug is too wide to fit in my car's cupholder, which is a bit of a pain. And when I press down on the coffee press, there's always this bit of liquid that just won't go through the mesh, leaving like an inch of coffee at the bottom. It's a little frustrating, to be honest. I'm not sure why it won't all go through, but it's like a little pond of coffee down there. Despite these issues, I still really enjoy using this mug, even though sometimes I think it might be easier to just brew the coffee in a regular cup and transfer it over.
Fast delivery and well-packaged products
I was really impressed with how fast my order arrived and how nicely everything was packed. The stuff I bought was really good quality and looked great. I really like this company's products and I'll definitely be buying from them again.
Return authorization code request
I needed to return something and had to get a code from the company to pay for shipping and a restocking fee. I've been trying to get in touch with customer support every day for the past 11 days, but haven't heard back about when I'll get this code. It's been really frustrating dealing with the lack of communication and delay in solving this problem. The product might be okay, but the customer service has not been up to par.
Replacement glass liners and screen
I was so happy when the replacement glass liners and screen for my French press arrived so quickly after I ordered them. It only took two days and they were at my door, ready to give my coffee maker new life. Being able to easily order these parts, especially in the 4-cup size that's hard to find elsewhere, was a big reason I chose to buy from them. It's great because now I can keep using my Bodum French press instead of having to buy a new one, which is better for the environment. Plus, I can keep enjoying my favorite coffee without any interruptions.
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