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Eternity Modern

40% Would buy here again

Spotlight: What are our customers saying?
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A
Adam Carter
i am using the chair for reading and working sometimes. bought it from here and its working so amazing and its comfortable. the price was really good for the item i bought in exchangeRead on
C
Christina
Where do I even begin. Everything about our experience with Eternity Modern has been distasteful ... unprofessional. Several of our items arrived damaged - both sling back chairs and four of the si...Read on
K
Kelly McVey
I purchased a leather Saarinen Executive chair from Eternity Modern for around $900. The chair was delivered in October 2020. I noticed recently the finish on the leather was coming off. It appears...Read on
S
Sheila
Avoid buying from this company Avoid buying from this company. They lure you in with free delivery over 1,000 BUT that is only curbside delivery. I ordered a bed and one man came to leave it on th...Read on
F
Francoise Gagnon
Positive? Nice website and options to pick from. From there it’s simple. They take your money and you wait. And you wait some more. You may start to feel like you’ve been caught up in a scam (you h...Read on

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    Would buy here again
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    The furnitures are so amazing

    i am using the chair for reading and working sometimes. bought it from here and its working so amazing and its comfortable. the price was really good for the item i bought in exchange


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    We furnished our living room and dining room

    Where do I even begin. Everything about our experience with Eternity Modern has been distasteful ... unprofessional. Several of our items arrived damaged - both sling back chairs and four of the six dining chairs. The couch came without instructions and the white glove delivery service didn’t know how to set it up - we were left with modules sitting in our living room for close to a week.

    Finally, after about 20 calls to eternity modern, my husband and I assembled the couch ourselves with a shoelace, per the CEO of eternity modern. Yes, you heard that right. I have an email from the CEO telling me to set up a 7k couch with a shoelace.

    Regarding the damages, we filed a claim the day the furniture arrived (within 30 minutes of it arriving) and eternity modern did nothing about it. We have an email chain going back-and-forth with them that lasted almost 7 weeks.

    We finally sent everything to our credit card company to disputed the charges and won the dispute. About a week after the dispute was settled, they decided to begin harassing us for the furniture back and threatening legal action. We were on vacation when they originally reached out ... have now hired a lawyer who is handling this for us.

    I forgot to also mention that our furniture sat at the white glove warehouse for close to three weeks after being delivered there because eternity modern did not send them the proper documentation to identify that we were the owners. I can’t even tell you how many phone calls I had to make to get that straightened out.

    Our lawyer is still trying to settle with them, as we do not want to be stuck in an unfurnished home. They have not backed down and continue to threaten legal action if they don’t get all their furniture back. This has to be the worst companies I’ve ever worked with.

    Beware - everything from the beginning has been a nightmare ... we basically have to pay for the consequences of their terrible business management and lack of professionalism.


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    Saarinen Leather Executive Chair

    I purchased a leather Saarinen Executive chair from Eternity Modern for around $900. The chair was delivered in October 2020. I noticed recently the finish on the leather was coming off. It appears there are at least two layers to the finish with the large areas of the top layer wearing off to reveal a lighter secondary layer. As I have had a lot of leather furniture, car seats, etc., this is the first time I have experienced the finish wearing off. Since the chair is only 1-1/2 years old, I would expect better wear and feel the leather is defective. I contacted Eternity Modern about the issue providing details and pictures. They responded with their warranty indicating the leather was excluded from their warranty coverage. As the chair is leather, they are essentially absolving themselves of any responsibility.


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    Couch

    Avoid buying from this company
    Avoid buying from this company. They lure you in with free delivery over 1,000 BUT that is only curbside delivery. I ordered a bed and one man came to leave it on the curb. This is not Uber Eats and I have not ordered a hamburger....its a queen bed people and in a huge box! Obviously, I could not carry a bed by myself into my home so I had to send it away. Forget trying to return the item.That will cost you too! Now I have to pay a small fortune to return it and the only other way out of this terrible purchase is to pay for a redelivery and a "White Glove Service" to actually get it delivered and carried into the home. If you contact the company, you will get "robot" responses and zero customer service to make the experience better. I am sure you will see a comment under my review that will be written by a robot explaining their terrible policies and their unwillingness to help the customer feel good about their purchase. The bed was over 3,500$$ and they just don't care.


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    Grant Featherston chair and Ortoman

    Positive? Nice website and options to pick from. From there it’s simple. They take your money and you wait. And you wait some more. You may start to feel like you’ve been caught up in a scam (you have). So you call customer service and don’t receive a response. You send an email and might get a vague reply in a week. The chair finally arrives. It is IKEA in quality but not as comfortable. The ottoman? It never came. After multiple attempts at dealing with the situation I am now shipping back the chair at my coat for packaging and shipping and they will hopefully refund me (after further gauging me a restocking fee). Honestly, the stuff is made in China. Save yourself the grief and go to Wayfair. It’s Chinese knockoffs. What a scam.


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