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Oh my goodness, where do I start. I decided to build my website using IndieMade. At first glance, everything looked amazing... the web builder is user friendly and I really liked the themes on offe...Read on
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Oh my goodness, where do I start. I decided to build my website using IndieMade. At first glance, everything looked amazing... the web builder is user friendly and I really liked the themes on offer. However, after I'd spent weeks of hard work building my website, everything went horribly wrong.
The web forwarding for my domain name wouldn't work properly with their platform and the site wasn't secure, despite them advertising that they provide SSL certificates. I wasn't receiving notifications that I'd received orders or messages from customers, and customers weren't receiving notifications that they'd placed an order.
When I contacted their technical support I was repeatedly told that I hadn't set up the web forwarding correctly, despite Fasthosts (my domain host) confirming that it was set up correctly. Their answer to the fact that I wasn't receiving order or message notifications was that all 3 of the email addresses I'd used during testing, from different email providers, were blocking emails from Indiemade. In fact, they maintained that one of the email providers was blocking emails for all of the 3 email addresses, which is impossible.
So now, I am currently paying for a website that is not secure, the links do not work properly, I'm not receiving any notification emails and Indiemade support has gone radio silent. My emails are not being answered and they do not provide telephone or chat support.
Let this be a warning to those of you, especially Etsy sellers wanting to set up their own website (Indiemade claims that they are the answer to integration with Etsy) - do not waste your time or money on Indiemade, you will be left disappointed and out of pocket.