Bonanza43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Unexpected billing surprise
Overall, I'm pleased despite a billing hiccup. I needed somewhere to sell things after a move and was nervous from past bad experiences. They charged $20 without notice and tried again after I closed my account. Support sorted it, refunded the fee and even gave a small credit — surprised me in a good way.
Solid handling despite mistakes
I'd buy from them again. I ordered a dog crate cover that first went to the wrong address; they sent a replacement right away. That second one turned out the wrong size, but refund was immediate. Not flawless, but responsive and fast. Tip: double-check addresses and size before ordering.
Tipped in 2012, rewards fail
I’d been with them since 2012—friend actually tipped me back then. Fast forward, I sold a piece and tried to use rewards for a fee reduction; they charged me, then didn’t apply the discount. Annoying, and I chased support. Still, most other transactions were fine, so I’m oddly relieved it wasn’t worse, could be better, but okay.
Postal puzzle
So there I was, waiting for a box that never showed. USPS said it was sent back over a tracking snafu. I messaged the seller a bunch and got radio silence. PayPal was slow to help, but eventually my bank sorted a refund — small mercy. Compared to other companies that actually pick up the phone, this one was a bit of a flop.
Unexpected no-show
I ordered something I needed for work and it never showed. I waited, checked tracking, messaged the seller a few times — no reply. I ended up trying the site’s support and that was unclear. They told me disputes go through my card company, not Bonanza. So I had to start a chargeback. It messed up my week since I was counting on the item for daily use. Not the worst thing, but annoying and not reliable. Won't risk it again.
Shipping change left me frustrated
Honestly, this change annoyed me more than expected. They now tack on a $2 shipping "deposit" per order and if you don't buy shipping through them they keep it — which blew up my bill to $136 overnight. I tried their label system and it wouldn't print to my label stock, so I printed on paper, cut it out and glued it on. It used to be better; other platforms handled this simpler. I'm cautious now, feels like a shift under the new CEO.
Needed a quick fix
I needed a place to clear out stuff after a move and I tried this marketplace because my old shop had started charging me crazy fees. Using the seller dashboard felt clunky and stressful — got hit with surprise charges a few times and that annoyed me, kept checking my bank. Still, listing items was fast and once or twice a buyer was straightforward, which surprised me. I’ll keep looking for something friendlier, but it did the job.
Saved my move
Dragging a duffel down three flights with a sore lower back, I was desperate and glad I called them. Their customer service picked up fast, arranged a same-day delivery and even sent two helpful crew members who were careful with my stuff. Ordering was a little clunky and the final bill had a confusing line or two, so it’s not flawless, but the delivery was smooth and friendly. Would use them again — just watch the charges.
Turnaround surprise
they sent a replacement and upgraded the shipping. The moment I knew I was happy was when the game booted up and the intro music hit — weirdly satisfying. If you're buying, check the disc ASAP and don't be shy to ask for a swap; it worked out for me.
Charged after they shut me out
I first saw Bonanza when my sister texted me a link. Paid $20 for a month's subscription on August 2. Felt fine at first. Then on August 10 my account was closed. No heads-up. No explanation. So delivery of the service stopped mid-month. I tried customer support — few emails, no real reply. I even tipped a friend to try it and apologized later. It's mostly the silence that bugs me. Not dramatic, just annoying and a little sad that money got taken and nothing was given back.
Fees popped up without warning
A friend tipped me about this marketplace so I set up a shop — felt straightforward, uploading photos and descriptions, looked clean. Then they pushed a vague blog post about fee changes. I called support and was told only new listings get charged. I hadn’t added anything but still saw a $20 fee hit my account. Apparently the agent either didn’t know or was wrong. I emailed back asking for a fix and a refund; they flat-out refused. The site is fine to use otherwise, but billing is messy and their support feels indifferent. I’m pretty disappointed, honestly.
Not worth the hassle
I'd skip it — not great. I started using it three months ago to clear out inventory and the traffic felt tiny, so sales were almost nonexistent. Listing was straightforward, I'll give them that, but support was brusque and unhelpful when billing or account issues came up. They quietly changed the terms and kept charging listing fees; I couldn't remove my credit card, and closing the account was a real pain. Every once in a while an order ships fine, so it's not total junk, but overall I wouldn't trust this place.
Pulled the rug out after a good start
the uploader was fast, the layout was simple, I was kind of impressed. Then it wouldn’t let me finish the listing. I logged out to reset it and couldn’t get back in. Customer support emailed me back a day later saying there was a security issue and they couldn’t reopen the account. That felt off — they’d taken the fee, I had an active account, then it was gone. So yeah, the interface was unexpectedly good, but the account closure and vague explanation left me frustrated and still out the money.
Relief after the billing mess
I was sitting at my kitchen table, feeling frustrated—I'd pared my shop down for the fee changes and still got billed. Used to selling online for years, so I know the drill; this felt wrong. The moment I felt actually relieved was a week later when the billing team finally reversed both charges after I filed a dispute. It wasn't instant, and the back-and-forth was annoying, but getting that email saying the refunds posted made me breathe easier. I still use the platform for listing a few items here and there, it fits into my evenings when I pack orders. Not perfect service, but the end result worked out and I’m satisfied enough to keep using it. Could be smoother though.
That surprise $20 charge
I opened my bank app and did a double-take when I saw a recurring $20 charge from Bonanza — no heads up, no opt‑in, just there. I've listed here on and off for years; putting up items is easy and the site works fine for casual stuff, but that surprise fee really changed my mind. I average maybe one sale every couple months on this site, so $20 a month wipes out the tiny profit I make — I literally wouldn't have agreed to it. I filed a dispute and paused my listings until it's fixed. I'm already shifting stuff back to other platforms where I get steady sales and clearer billing. Not a disaster as a marketplace, but the opaque charges and slow support made this more trouble than it’s worth.
Tired of the silence
the silence. I get platforms are messy, but ignoring a seller who lost money feels off. Also, they've started forcing you into their postage system and it costs more if you don't preload an account — annoying and nickel-and-dime. On the plus side the site still brings buyers, listings work and I still moved stuff. Not perfect, and I reported things to the AG and tried BBB, but overall I'd say it's usable if you don't expect solid support.
Small wins, then a weird monthly charge
the messaging system and shipping labels actually worked fine, better than I expected. Still, that surprise charge killed the vibe and I’m switching my small inventory back to the sites that actually match my volume.
A messy refund, but lesson learned
almost-daily emails asking me to take down the review, and once they emailed me from a private address — not through the marketplace. That made me uneasy; it felt like Bonanza had handed over my contact details, which seems wrong. I asked support how to edit or remove my review and got the same canned reply twice, no real help.
Bottom line: the site works as a place to buy and you can get your refund, but privacy and support left me annoyed. If you're buying here, save receipts, screenshots, and be ready to push back.Stuck $33.91 and an odd billing move
I actually liked that USPS picks up ground packages from my house — saves me a trip — but that didn't help when Bonanza froze $33.91 in a shipping reserve and refused to give it back. They encouraged me to keep a balance on their shipping platform for discounts, said I could withdraw whenever, then the withdraw link throws an error. I had a tiny seller fee of $7.95 come up and instead of waiting for the normal billing date they charged me right away, which made the whole reserved-funds thing worse. I opened support, talked to their rep (they used a cheerful title), and got a flat refusal to refund the reserve. It's not huge money, I'm not dramatic about that, but it's the principle and the awkward way they managed it. If you plan to prepay for shipping discounts here, be aware you might need to fight to get that money back. On the plus side, USPS pickup continues to work for me so shipping itself is easy — that part is actually handy — but their internal billing and refund promises feel unreliable. I'll probably move listings elsewhere unless they sort this out.
Store disappeared, refund changed things
it showed the problem wasn’t totally ignored. I told a friend who runs a small shop to watch billing settings — she liked the heads-up.
About Bonanza
Yes, Bonanza is an online marketplace that connects buyers and sellers from all around the world, focusing on unique items and extraordinary customer service. Founded in 2008 by Bill Harding in Seattle, Washington, the platform is designed to host small business owners and entrepreneurs who sell a variety of products, ranging from clothing and accessories to home decor and collectibles. Unlike some of its competitors, Bonanza emphasizes a seller-friendly approach, offering lower fees and customizable online shops. The platform has been recognized for its growth and user-friendly experience, attracting a loyal user base and expanding its reach globally.
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Categories Bonanza
Online Shop | Fashion | Home and Garden | Electronics | Personal care | Merchandise
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Last update: November 2025
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Review with most votes
Easy and hassle free
One of the most reliable site where i can get the best home products without spending too much money, they have decent quality and really good prices Read onBy: Jack hunts