Box Reviews
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great services
Box is pretty awesome and its really favorable as well . I think its pretty easy to buy. I am taking thier services from here for like three years by now and so far i have no damn complains, they good services and customers services which helps in keeping my work short and simple
Box is really trustworthy too, i dont have to think twice what i am dealing here because they take care of everything for me. well the cloud content management is awsome , before this i felt why i ever need it and if i go with this then it will be really hassle filled problem for me
but thanks to this one i am dealing with my business much better and they are taking care of everythingRenewal subscription issue
I had a problem with renewing my subscription recently because I missed the email reminder. But, the customer service team, especially Ronmary Saniel, was really helpful and quick in fixing the issue. I was impressed with how they handled everything with such efficiency and courtesy.
Health Insurance Account Management
I've been a customer for years, but recently dealt with a compliance officer for a FINRA issue and it was a terrible experience. It was totally unrelated to my small family health insurance business, and their handling of it made me decide to close my account. Now I'm on the hunt for a new cloud service provider. Such a pain and letdown!
Overpriced storage
This company is the absolute worst, I swear. Why do they keep asking for the same information over and over again? And they can't even apologize for being clueless! It's ridiculous how they can't even bother to read previous emails. I tried to file a complaint and they acted like they couldn't see it or something. And then they have the nerve to push unnecessary charges on you, like they're trying to rob you blind. It's beyond frustrating!
Online data storage service
This online data storage service is just a nightmare to use, seriously. It doesn't work well with other storage formats like it says it does, and it can't even do simple stuff like resizing windows to see full file names. Trying to preview files is a pain, and most of the time the previews don't even load right. It's honestly made my work a lot harder and has wasted so much of my time. I wouldn't suggest it to anyone in my line of work.
Subscription renewal nightmare
I tried to cancel my subscription, but it felt like I was stuck in a maze with no way out. The company's terms and conditions seemed like a secret language only they understood, so canceling felt impossible. I had to log in to their website, which was a real puzzle, and even then, there was no clear way to cancel. The whole process was confusing and frustrating, making me feel like I was trapped in a cycle of endless payments. Customer service didn't help much, so I ended up feeling pretty disappointed. I won't be using this service again and will be searching for a better one that actually cares about its customers.
Locked out as a customer
OMG, I can't even deal right now. I was trying to log in to my account and I ended up getting locked out. I mean, seriously, how does that even happen? And then when I tried to get some help, the sales team seemed like they didn't even care. It's like, hey, I'm a paying customer over here! And let's not even go there with the billing and support team - they wouldn't even pick up the phone! It's almost like they don't want my money or something. I can't even wrap my head around how this company is still in business. They seriously need to step up their game, for real!
Casenotes migration difficulty
I've been with this company as a customer for a year now and I've stored all my clinical casenotes for multiple clients through them. The problem came when I wanted to switch my data and end my services - it was a nightmare. They don't have an easy way for me to transfer my info. Their solution? Print out each client's notes individually, which means tons of pages to scan and save manually. It's not only a huge waste of time but also makes me worried about the security and storage of my data. Plus, as someone who has to follow standards and date/sign each note, this whole situation is just not working for me. I expected better options for data migration from this company, and changes definitely need to be made.
Sneaky charges
They went ahead and charged my credit card without even giving me a heads up, and when I reached out to them immediately, they refused to give me a refund. I am extremely upset about this whole situation!
Online customer service experience
I had this online customer service experience that really ticked me off recently. I had set up this Zoom meeting with a rep, but they never showed up and didn't even bother letting me know. When they finally got in touch, their excuse for missing our appointment was weak. I was pretty worried about the lack of communication and professionalism I saw. I tried to reschedule, but never heard back from them. It made me feel like they didn't care about me as a customer.
Enterprise plan subscription
I recently signed up for the enterprise plan and was told by customer support that data migration would be easy. But now, after only a week of migrating, I got an email saying they might block my account for breaking their Fair-Use-Policy. This totally caught me off guard and now I feel like I've been ripped off and let down by their service.
Complicated file sharing
The file sharing service interface is just awful, always causing delays when you're trying to share files. By default, it only lets people from my company access the files, and there's no way to change that. Sharing files with external folks is a real pain. And don't even get me started on the so-called 'feedback' link - it just takes you to a complicated webpage with no way to actually give feedback unless you log in. It's like they don't even care about improving! It's crazy that we're still struggling with something as basic as a file sharing system online. Remember FTP? It was so much easier! This service really needs to improve its user experience and functionality.
Secure file transfer and esignature
I was super pumped to sign up for this 1-year deal that promised to keep my files safe and have esignature capabilities. But man, my excitement quickly faded when I ran into all sorts of problems with the esignature feature. I tried reaching out to customer support for help, but they didn't really give me the help I needed. It left me feeling pretty let down and forgotten about as a customer. And to top it off, when I told them I didn't want to keep using the service after the year was up, they just went ahead and renewed it without asking me first. Now I'm stuck with this service I don't even want, and they won't even give me my money back. It's pretty obvious to me that they care more about making money than making their customers happy. I'd definitely warn others to stay away from this company.
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great services
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