Box27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not perfect, but it works
Was convinced I'd waste another afternoon on this. Funny thing — after a little fiddling it actually felt... solid. The web UI is a bit clunky, yes, and the permission labels could be clearer, but drag-and-drop uploads work and download speed is decent. Sharing flows take some clicks and I had to try a couple of combos before external uploads were allowed, so not perfect. Once set, folders behave predictably and collaborators can edit or just view without chaos. I've had worse nightmares with other corporate platforms, so I'm grateful this one didn't turn into that. Happy it's manageable now. Still room for polishing, but pleased overall. Customer support answered a question fast and that helped.
Cloud backup with a rocky start
some files appeared only in the cloud and not on my local drive, which freaked me out since we were trying to back up everything for our small team. After pushing, and escalating, support finally walked me through a proper sync check and a manual export that got our files back locally. It wasn't smooth. It cost time and patience. Still, the core product does what it promises once you learn the quirks. My advice: if a colleague recommends it, test the local-sync thoroughly before you commit. Overall, useful tool with rough edges — not malicious, just annoying when things go wrong.
Skeptical at first, now mostly relieved
responsive, practical, didn’t give me the canned answers. Security seems tight too, which matters when you’re migrating years of documents. So yeah, I started skeptical and ended up satisfied. Not perfect, but reliable and the service team made the biggest difference for me.
Quietly useful, with annoying gaps
you can give a folder to specific people and also let anyone drop a file in without forcing them to make an account, which made collaboration way less annoying for us. I especially liked the little offline preview trick — peek at a file and it sticks around for a while if you decide you need it later. Practical, not flashy. That said, there are some annoying missing pieces. You can’t set a share with an individual to expire — only links have that option — and I wish there was a simple dashboard to see everything I’ve shared, especially per person. Small things, but they matter when you manage stuff for a team. And customer support? Pretty much invisible. I spent months trying different ways to get help for a problem and got nowhere, which left a sour taste. Because I get it free through school I keep using it, and most days it's fine, but if I were paying the monthly fee I’d think twice. It’s useful and competent, just not consistent enough to justify the price for me.
Nice start, weird finish
a box office rep named Samantha was quick, friendly and told me to activate the insurance and she’d sort cancelling the credit note and push through a full refund. That felt like someone finally understanding a real-world need, you know? I activated the insurance, emailed her the proof on 1/26, and then… radio silence. It’s frustrating because the human on the phone was great — she got it — but the company didn’t follow through. So mixed feelings: surprised in a good way by Samantha’s approach, annoyed by the misleading seat info and the lack of follow-up. If you need specific seating for health reasons, double-check everything and don’t rely on the booking flow. In short: nice empathy from a person, messy process from the rest.
Difficult cancellation process
Canceling my subscription was such a pain. I had to answer all these questions and then they told me I had to reach out to support. When I finally did, they made it seem like it was my fault for going past the billing cycle and acted like they were being nice by canceling it for me. It was so frustrating and ridiculous.
3 users mandatory plan
I just tried out this service because my friends had good things to say about it. But things went downhill fast when I found out I was getting scammed into buying a plan that needed 3 users. I'm just one person, so that didn't make any sense. I thought the membership price was fair at first, but then they hit me with a crazy high fee when I was checking out. The lack of honesty and confusing details really bothered me.
garbage
This purchase was absolutely terrible. It feels like I just threw my money down the drain. Honestly, I would think twice before wasting any money on this piece of junk. It's disappointing, I'm at a loss for words - my advice is to steer clear of it completely.
Overpriced purchase
I was really let down by what I got from this company. The stuff I got wasn't even worth what I paid. It feels like they totally took advantage of me and tricked me with those fake positive reviews they paid for.
"Free trial"
I tried the company's "free trial" recently, but the Box app couldn't open a file, so I canceled my subscription right away. To my surprise, less than two weeks later, Box took $540.00 from my bank account without asking me first. It was really shocking, and I recommend being careful with sharing credit or debit card details with them. What's even more annoying is the lack of customer service - there's no option to talk to a real person over the phone.
Health Insurance Account Management
I've been a customer for years, but recently dealt with a compliance officer for a FINRA issue and it was a terrible experience. It was totally unrelated to my small family health insurance business, and their handling of it made me decide to close my account. Now I'm on the hunt for a new cloud service provider. Such a pain and letdown!
Multiple paid accounts
I have several paid accounts with this company and I have to say I was really let down by the customer service I got. I manage two Business Plus with Governance accounts, a Personal Pro account, and another paid Personal account. I thought I'd get better treatment from the support team. But when I asked for help, they said they couldn't even spare 5 minutes for a customer service call. It was pretty frustrating to not get the attention I deserved, especially with all my accounts. Having to deal with the same problem for days through a bunch of emails was just a waste of time and energy for me and the company.
Overpriced storage
This company is the absolute worst, I swear. Why do they keep asking for the same information over and over again? And they can't even apologize for being clueless! It's ridiculous how they can't even bother to read previous emails. I tried to file a complaint and they acted like they couldn't see it or something. And then they have the nerve to push unnecessary charges on you, like they're trying to rob you blind. It's beyond frustrating!
Online data storage service
This online data storage service is just a nightmare to use, seriously. It doesn't work well with other storage formats like it says it does, and it can't even do simple stuff like resizing windows to see full file names. Trying to preview files is a pain, and most of the time the previews don't even load right. It's honestly made my work a lot harder and has wasted so much of my time. I wouldn't suggest it to anyone in my line of work.
Subscription renewal nightmare
I tried to cancel my subscription, but it felt like I was stuck in a maze with no way out. The company's terms and conditions seemed like a secret language only they understood, so canceling felt impossible. I had to log in to their website, which was a real puzzle, and even then, there was no clear way to cancel. The whole process was confusing and frustrating, making me feel like I was trapped in a cycle of endless payments. Customer service didn't help much, so I ended up feeling pretty disappointed. I won't be using this service again and will be searching for a better one that actually cares about its customers.
Locked out as a customer
OMG, I can't even deal right now. I was trying to log in to my account and I ended up getting locked out. I mean, seriously, how does that even happen? And then when I tried to get some help, the sales team seemed like they didn't even care. It's like, hey, I'm a paying customer over here! And let's not even go there with the billing and support team - they wouldn't even pick up the phone! It's almost like they don't want my money or something. I can't even wrap my head around how this company is still in business. They seriously need to step up their game, for real!
Casenotes migration difficulty
I've been with this company as a customer for a year now and I've stored all my clinical casenotes for multiple clients through them. The problem came when I wanted to switch my data and end my services - it was a nightmare. They don't have an easy way for me to transfer my info. Their solution? Print out each client's notes individually, which means tons of pages to scan and save manually. It's not only a huge waste of time but also makes me worried about the security and storage of my data. Plus, as someone who has to follow standards and date/sign each note, this whole situation is just not working for me. I expected better options for data migration from this company, and changes definitely need to be made.
Sneaky charges
They went ahead and charged my credit card without even giving me a heads up, and when I reached out to them immediately, they refused to give me a refund. I am extremely upset about this whole situation!
Online customer service experience
I had this online customer service experience that really ticked me off recently. I had set up this Zoom meeting with a rep, but they never showed up and didn't even bother letting me know. When they finally got in touch, their excuse for missing our appointment was weak. I was pretty worried about the lack of communication and professionalism I saw. I tried to reschedule, but never heard back from them. It made me feel like they didn't care about me as a customer.
Online subscription purchase
As someone who uses this online subscription service, I gotta say it's been a real headache. The website is a pain to figure out, the instructions on how to handle my subscription are confusing. Plus, they don't make it clear how much it costs or what's included. And when I try to reach out to customer service, they seem swamped and never get back to me. I wouldn't suggest this service to anyone, it's just not worth the trouble.
About Box
Box, Inc. is an American technology company specializing in cloud content management and file sharing service for businesses. Founded in 2005 by Aaron Levie, Dylan Smith, Sam Ghods, and Jeff Queisser, Box allows users to securely store, manage, and share files in the cloud, facilitating collaboration across teams and organizations. Originally aimed at individuals, Box shifted its focus to business and enterprise clients to leverage the growing demand for collaboration tools and cloud storage solutions. The company went public in 2015 and is headquartered in Redwood City, California. Box's platform integrates with various applications, enhancing its utility for corporate users needing secure and efficient document handling and workflow management in a cloud environment.
Details
Contact Information
900 Jefferson Ave
94063 Redwood City
United States
Categories Box
Online Shop | Electronics | Multimedia & Magazines | Office, Hobby & Party Supplies
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Last update: January 2026
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Review with most votes
great services
Box is pretty awesome and its really favorable as well . I think its pretty easy to buy. I am taking thier services from here for like three years by now and so far i have no da... Read onBy: Ellis connis