Box - Overall Rating based on 37 reviews
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Casenotes migration difficulty
I've been with this company as a customer for a year now and I've stored all my clinical casenotes for multiple clients through them. The problem came when I wanted to switch my data and end my services - it was a nightmare. They don't have an easy way for me to transfer my info. Their solution? Print out each client's notes individually, which means tons of pages to scan and save manually. It's not only a huge waste of time but also makes me worried about the security and storage of my data. Plus, as someone who has to follow standards and date/sign each note, this whole situation is just not working for me. I expected better options for data migration from this company, and changes definitely need to be made.
Misaligned expectations
The product I got was totally not what I expected, and on top of that, the stuff was really low quality and some of it even came broken. I want my money back for this bad situation and need help figuring out how to send back the stuff.
Sneaky charges
They went ahead and charged my credit card without even giving me a heads up, and when I reached out to them immediately, they refused to give me a refund. I am extremely upset about this whole situation!
Online customer service experience
I had this online customer service experience that really ticked me off recently. I had set up this Zoom meeting with a rep, but they never showed up and didn't even bother letting me know. When they finally got in touch, their excuse for missing our appointment was weak. I was pretty worried about the lack of communication and professionalism I saw. I tried to reschedule, but never heard back from them. It made me feel like they didn't care about me as a customer.
Online subscription purchase
As someone who uses this online subscription service, I gotta say it's been a real headache. The website is a pain to figure out, the instructions on how to handle my subscription are confusing. Plus, they don't make it clear how much it costs or what's included. And when I try to reach out to customer service, they seem swamped and never get back to me. I wouldn't suggest this service to anyone, it's just not worth the trouble.
Surprise electronic gadgets
I received my surprise electronic gadgets box today! I was super stoked to open it up and check out what awesome items I received. But you know what? I ended up getting 2 pairs of plastic glasses, a potato peeler, an empty box, and a $1 watch. Are you kidding me? Such a letdown! I could have easily bought all of these things at the dollar store for a lot less money. Ugh, so frustrating.
Robot toy
Oh my gosh, I got this awesome robot toy and it was really cool at first. But, like, it totally broke after only a week! I was super disappointed because I used my allowance money to buy it, and now I can't even play with it anymore. That's not cool, dude.
Electronic product purchase
I made the mistake of buying some things online that I thought were going to be electronics, but boy was I disappointed when I got the package. Inside, there was just a potato peeler, a watch that doesn't work, an empty box, and some really cheap eyelash trimmers. What a total scam!
Fast delivery and poor quality products.
This company is a total scam, I wouldn't recommend them to anyone. I ordered some stuff, and they got here fast, but man, the quality was awful. It feels like they don't give a darn about us customers. And don't even get me started on their customer service - so unhelpful and downright rude when I tried to talk about my concerns. Sure, the prices might look good at first, but it ain't worth it for the junk you end up with. All in all, a bummer of an experience that I wouldn't want anybody else to go through.
Enterprise plan subscription
I recently signed up for the enterprise plan and was told by customer support that data migration would be easy. But now, after only a week of migrating, I got an email saying they might block my account for breaking their Fair-Use-Policy. This totally caught me off guard and now I feel like I've been ripped off and let down by their service.
Eyebrow Product Purchase
I bought this eyebrow product a couple of months ago and I've been using it regularly, but honestly, I haven't seen any results yet. I was really looking forward to seeing my eyebrows get fuller and in better shape, but this product just hasn't lived up to its claims. I've been following the instructions exactly, but my eyebrows still look the same as before.
Complicated file sharing
The file sharing service interface is just awful, always causing delays when you're trying to share files. By default, it only lets people from my company access the files, and there's no way to change that. Sharing files with external folks is a real pain. And don't even get me started on the so-called 'feedback' link - it just takes you to a complicated webpage with no way to actually give feedback unless you log in. It's like they don't even care about improving! It's crazy that we're still struggling with something as basic as a file sharing system online. Remember FTP? It was so much easier! This service really needs to improve its user experience and functionality.
Renewal subscription issue
I had a problem with renewing my subscription recently because I missed the email reminder. But, the customer service team, especially Ronmary Saniel, was really helpful and quick in fixing the issue. I was impressed with how they handled everything with such efficiency and courtesy.
Secure file transfer and esignature
I was super pumped to sign up for this 1-year deal that promised to keep my files safe and have esignature capabilities. But man, my excitement quickly faded when I ran into all sorts of problems with the esignature feature. I tried reaching out to customer support for help, but they didn't really give me the help I needed. It left me feeling pretty let down and forgotten about as a customer. And to top it off, when I told them I didn't want to keep using the service after the year was up, they just went ahead and renewed it without asking me first. Now I'm stuck with this service I don't even want, and they won't even give me my money back. It's pretty obvious to me that they care more about making money than making their customers happy. I'd definitely warn others to stay away from this company.
My upload and download data being held for ransom
So, I was trying to upload all my data for a month and then they just went ahead and locked all access on me! I mean, seriously? How am I supposed to get my stuff back now? It's like they're holding my data for ransom, but I didn't even do anything wrong! Don't waste your time or money with them, because they'll just betray you in the end.
Subscription purchase
I recently signed up for a subscription with Box and it was kind of hit or miss for me. It was cool that they quickly gave me a refund when I asked for it, but I was bummed to learn that they don't offer a single user option, which isn't great for small businesses. Plus, the monthly fee they mentioned was actually for the whole year upfront, so it ended up being more expensive than I thought.
great services
Box is pretty awesome and its really favorable as well . I think its pretty easy to buy. I am taking thier services from here for like three years by now and so far i have no damn complains, they good services and customers services which helps in keeping my work short and simple
Box is really trustworthy too, i dont have to think twice what i am dealing here because they take care of everything for me. well the cloud content management is awsome , before this i felt why i ever need it and if i go with this then it will be really hassle filled problem for me
but thanks to this one i am dealing with my business much better and they are taking care of everything
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great services
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