ATN - Overall Rating based on 28 reviews
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Replacement parts for thermal mono
I recently called up the customer service team at ATN because I needed to get some replacement parts for my thermal mono. The person I talked to was super helpful and really knew their stuff. They not only gave me all the info I needed but also made it easy for me to place my order quickly. I was amazed at how fast they responded, and I got the parts I needed with no issues. The team showed a lot of expertise and really went out of their way to help me out. Overall, I had a great experience with ATN and would definitely recommend their services to anyone looking for top-notch products and great customer service.
Scope servicing
I recently contacted ATN to get my scope serviced, and I have to say, I was really impressed with their customer service. The person I spoke with, let's call them "My," got back to me quickly within 24 hours. "My" was super helpful and knew their stuff, they gave me a solution right off the bat. It was clear that ATN really believes in their products and cares about their customers' happiness. I really value companies like ATN that put customer service first, and I would definitely suggest them to anyone looking for their products or services.
Replacement part inquiry
I wanted to ask about getting a replacement part so I contacted customer service. The person I talked to was really quick and super professional. They helped me out with my question and now the part is on its way. I'm really impressed with ATN's products and how great their customer service is. Thanks a bunch!
Scope replacement
When my scope starting acting wonky, I decided to contact customer service, and they were really helpful. Milen quickly sent me a replacement without any hassle. The quality of the scopes is really great as well!
Thermal scope purchase
The thermal scope I got from this company was even better than I expected! I was really amazed by all the features it had, especially for the price. Being able to see heat signatures from far away was super handy, and it was really lightweight and easy to use. Overall, I'd give this purchase a perfect score and I'll definitely be shopping from this company again. 10 out of 10!
RMA Issued for Damaged Thermal Bino's
I had a problem with my thermal binoculars being damaged. Luckily, MY was really helpful in getting me an RMA so I could send them back for repairs. Their customer service was top-notch and I was really grateful for their help. They even went the extra mile by passing my details on to the person who deals with Government accounts, so I could buy 2 new ones. I really appreciate the amazing service! Thank you!
Defective X Sight scope
I got an X Sight scope from ATN on Amazon, and after just a month, it started acting up. It kept freezing and shutting down, even though I made sure the firmware was updated from ATN's website. I tried uninstalling and reinstalling the firmware, but it was super complicated and taking forever, so I couldn't figure it out on my own. I reached out to ATN's Customer Support Manager for help, but after 8 weeks and 15 emails back and forth, my problem still wasn't fixed. The Customer Support Manager seemed kind of clueless and not able to handle the job well. As a last resort, I even emailed the CEO of the company, but I never heard back and my request was ignored. My whole experience with ATN's customer service was a total disaster. It's like they don't care at all about their customers or solving problems with their products. I'd suggest avoiding ATN if you want good customer service and don't want to deal with all the frustration of their incompetence.
Binoculars and night vision scopes
I just got some binoculars and night vision scopes from ATN, but man, they were a real letdown. I tried updating the firmware a bunch of times but they still wouldn't work right. I never even got to use them outside, which really bummed me out. Such a bummer to spend all that money and have them not work.
Laser rangefinder purchase
I just bought a laser rangefinder from ATN and I had a really good experience with the staff. The people I talked to knew a lot about the product and how it would help me with what I needed. They made the ordering process super fast and simple, which I thought was great.
Night vision system review
I've been using a night vision system for the past couple of years, but I've run into a lot of problems with it. It keeps freezing up, has trouble staying on target, and doesn't work well past 100 yards. I've tried contacting customer service for help, but they haven't been able to offer much support. The reps have been nice and professional, but it's been frustrating not getting more help. As a buyer, I just want a night vision system that works smoothly without all these issues, but unfortunately, this product hasn't lived up to my expectations.
Scope selection assistance
I went to ATN not long ago to get some advice on choosing a scope for my upcoming hunting expedition. The guy assisting me, who I'll call Chamberlain, really knew his stuff and was super helpful. He asked me what kind of hunting I'd be doing and then showed me a few scopes that would work for me. Chamberlain explained the features of each one in a way that was easy to grasp, making it easier for me to pick one. I was grateful for his patience and knowledge in helping me make the right choice.
Support inquiry
Faris from the support team really came through for me when I needed help. I didn't know much about the product and my questions weren't very detailed, but Faris took his time to answer everything clearly. He was quick to respond and explained things well. With his help, I was able to solve my problem without any hassle. I'm grateful for his support.
Exchange for perfect fit
The customer service at this place is amazing! I had to exchange something for a better fit and they were so helpful. The person who assisted me was really nice and ensured everything was easy. I'm really pleased with the service I got.
Thor 5 320 3x12 scope
I recently bought the Thor 5 320 3x12 scope from an online store with Chamberlain's help. The whole process was super easy and smooth. I not only got a good deal on the scope but also received some free stuff, which was a nice surprise. The customer service was top-notch, and I felt well looked after the whole time I was ordering. The pricing was really good too, especially compared to other stores, so I think it was a great value for the quality of the product I got. The delivery came right on time as scheduled. Overall, I'm really happy with my experience and would definitely recommend this online store to anyone looking for quality optics.
Night vision scope upgrade
This new night vision scope is absolutely amazing. The 5th gen technology and crystal clear image quality are next level. I've used it for hog and predator hunting, and it has seriously impressed me. The customer service was fantastic, they really knew their stuff and helped me with any questions I had. Overall, I am super happy with my purchase and definitely suggest it to other hunters.
email for QD mount
I bought this QD mount online and when it arrived, it was all messed up. I reached out to customer service right away, and they quickly responded saying they would send me a replacement. I thought that was really cool!
Battery pack holder help
I needed help with this battery pack holder I got, so I reached out to customer service. They responded really quickly! The rep I spoke with, My, was incredibly helpful and went above and beyond to assist me. Huge thanks to ATN for the great service!
Thermal scope purchase
I just bought a thermal scope and let me tell you, Faris Oran was a great help as my customer service guy. He was real professional and got things sorted out quick. Gotta say, I'm really happy with how everything turned out - the product and the customer service were top-notch.
Two scopes and a monocular purchase
I gotta say, I recently bought two scopes and a monocular from this company and I couldn't be happier. These products work like a charm and are totally worth the price. And let me tell ya, when I needed some help from their customer support, they were on it! The rep I talked to was quick and got my problem fixed in no time. All in all, dealing with ATN has been a great experience.
X Sight scope purchase
Don't even bother buying the X Sight scope, trust me. The customer service is terrible. When I needed assistance with mine, all they did was tell me to watch YouTube videos. Can you believe that? That's their idea of helping customers? I've never been so let down by a purchase before.
Review with most votes
IR Illuminator purchase
I bought an IR Illuminator from the website after talking with the customer service rep, Chamberlin. He was really helpful in answering my questions and I ended up choosing the ... Read onBy: Jacey Bartoletti