KB Authority21 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quick delivery of faucets
I just got some new faucets from KB Authority and man, they got here super fast! I checked the website and saw they were in stock, and bam, they showed up at my door in just 3 days. And let me tell you, these faucets are top-notch quality and a breeze to install. Overall, dealing with KB Authority was a good experience - smooth and efficient all the way.
Bathroom Vanity and Sink Top
I bought a bathroom vanity and sink top for $1000. On delivery day, I got two packages - one with the sink and one without, which didn't make sense. When I checked, I noticed that the vanity had cracks in the screw locations, showing it was damaged during construction and sent out that way. I decided to return the one with the sink, despite knowing about the restocking fee. I paid $125 to UPS for the return. UPS picked up the second package, but it was challenging to arrange through KB Authority. The only thing that arrived was the damaged vanity, no porcelain sink. When I tried to file a claim with UPS, KB Authority stopped them from inspecting the package, causing the claim to expire multiple times. After many calls and a lot of back-and-forth, they eventually refunded me for the sink, saying the damage wasn't due to UPS handling but was there when the vanity was shipped. KB Authority's lack of accountability, honesty, and customer service is awful. Don't do business with them.
Home improvement products
My experience with KB Authority was pretty good, but there was one big problem - the shipping took forever. The stuff I bought was perfect for my home reno, and the prices were fair. But man, the delivery was way slower than I thought because the shipping company was not on the ball. That delay messed up my whole remodeling timeline, and it was super annoying. If it wasn't for that, I would have given them a much better rating.
Misleading shipping charges
I thought I was getting free shipping, but then they snuck in a $23 charge when I went to pay. Not cool. And on top of that, the customer service person I talked to was super rude and arrogant.
Toilet seat purchase
I just bought a new toilet seat from this company, and I gotta say, the customer service I got was top-notch. Teylor, in particular, really went above and beyond to make sure our delivery was on time and hassle-free. Thanks to Teylor, the whole process was smooth sailing. It was such a relief to have such dependable support.
Bathroom mirror purchase
I was really looking forward to getting a new bathroom mirror after our old one broke, but when it showed up, it was the wrong one! Can you believe they even put the wrong mirror in the wrong box? And on top of that, it was 2 inches too short! It was such a hassle having to hire contractors to try and make it work. They said they would fix the mistake, but then never got back to us. It was a real letdown.
Bathroom sink faucet
I bought a bathroom sink faucet from this store and was really happy with the customer service. There was a sales rep named Tayler who was super helpful and made sure I was well taken care of. She gave me all the info I needed about the product and followed up with me quickly, answering all my questions in a friendly way. I was really impressed by her excellent customer service and attention to detail. Thanks to Tayler's help, my shopping experience was easy and enjoyable.
Shower head and faucet combo
Teylar did a fantastic job helping me with a return. If it wasn't for her, I would have been in big trouble. She listened, kept me in the loop, and really cared about what I was going through. Thanks a million, Teylar!
Vanity purchase
I bought a vanity from another company at first, but their customer service wasn't up to par. They were lacking in professionalism and knowledge, and their different departments didn't talk to each other well, so it took forever to get things sorted out. On the flip side, the folks at KB Authority were awesome. They really know how to treat customers right. They addressed all my concerns quickly and even let me know that the item I bought was on sale, saving me almost $500 compared to other stores. Their staff knew their stuff and made sure to keep me updated on my order. The delivery was fast and the item was in perfect shape when it got to me. I can't recommend KB Authority enough - their website is easy to use and they have a ton of products to choose from. I'm super happy with my purchase and my whole experience with KB Authority was great.
Faucet purchase
I just bought a faucet from KB Authority, but I ended up getting the wrong one. I tried to return it following their instructions exactly - I put the original box in another box just like they asked. Yet, they still said I didn't send back all the parts, even though I did. Because of that, they wouldn't give me a refund, and on top of that, I had to pay for the return shipping. It's really disappointing to see a company that says they care about customers and honesty do something shady like this.
Showerhead with LED lights
I got this showerhead with LED lights and it was like really cool! It came super fast, like in just 4 days instead of the 6-8 they said. It was built and packaged really well, in this small but tough plywood box all wrapped up nice. The product itself was bendable but there wasn't any dings or damages. Opening it up was like Christmas morning, so exciting!
Bathroom remodel products
The folks over at KB Authority who work on Sales and Customer Service are seriously awesome! I can be a bit picky sometimes, but they've always been super helpful, nice, and understanding with me. They were able to answer all my questions, made sure the stuff I wanted was available, and even went the extra mile to check with the warehouse to reassure me. The sales rep had some really great ideas for my bathroom redo, and I couldn't be happier with all the products I got from them. My order showed up right on time like they said it would, and I'm for sure gonna be coming back for more in the future.
Vanity purchase
I've gotta give a shoutout to Authority because, man, they never fail to impress me. I recently bought a vanity from them and the customer service was top-notch. The rep helped me pick out the perfect one for me and I got it at an amazing price. Plus, the delivery was super smooth and it even came earlier than expected. The whole process was great and they kept me in the loop the whole time. Seriously, if you want quality products at great prices, go with Authority. They've got my recommendation all day long.
Table top and base purchase
I recently bought a table top and base from this company and had a really good experience. There was a little hiccup with the delivery, but the staff there were super helpful and got it sorted out quickly. The table top and base showed up on time and were really good quality. Putting it all together was easy, and now I have a strong and beautiful table that I'm really satisfied with. I definitely suggest checking out this company and their tables if you're in the market for something similar.
Folding shower door kit purchase
The folding shower door kit looks nice in the bathroom, but it's made of cheaper materials and is missing a doorstop on one side. Also, the rail underneath is leaking, so we had to make some changes to keep it from leaking. We contacted technical support for assistance, but we're still waiting to hear back from them.
All wood or plywood construction cabinet
I just bought a cabinet that was supposed to be all wood or plywood, but after putting it up, I found out that the back of the cabinet and main shelf were actually made of MDF. I reached out to the vendor and manufacturer to talk about it, but they stuck to their original claim. They did end up updating the sales info, but I could have gotten a similar cabinet at a different store for half the price. I'm pretty bummed about this purchase and worried that the MDF parts won't last long.
Bathroom faucet and shower set.
I gotta say, my time as a customer of KB Authority was awesome. Ordering was a piece of cake, no confusion or anything. I found the bathroom faucet and shower set I wanted without any trouble. They had a good selection available and I got exactly what I was after. My stuff came right on time and in perfect shape thanks to the good packaging. Plus, the salesperson I chatted with really knew their stuff and helped me out with all the details I needed. All in all, it was a solid experience and I'd totally think about ordering from KB Authority again down the road.
Poorly run business
I had a terrible experience with this company recently. I thought I was ordering a vanity mirror that was in stock, but it turned out the next day that it wasn't available after all. To make matters worse, they canceled my order out of the blue and then wanted to charge me an extra $300 if I still wanted it. Such a rip-off!
Vanity purchase
I just got a vanity from this company and I gotta say, I'm super impressed with the quality and service. Even though the delivery took a little longer than expected, the vanity I got is amazing. Way better than anything I've seen at places like Lowes or Home Depot. The packaging was great and the shipping was done really well, no damage at all. I'm really happy with my purchase and I'll definitely be coming back for any more home improvement stuff I need.
Outdoor chimes purchase
I just bought some wind chimes online. I thought they were great, but when they arrived, I realized they didn't work with my doorbell. I had to send them back on my own dime, which was a bummer. It would've been nice if the website had more details on which doorbells go with their chimes. It could have saved me some trouble and money.
About KB Authority
KB Authority is an online retailer specializing in bath, kitchen, hardware, commercial, and home décor items. With over 800,000 products, 200,000 customers, and a team of 60+ members, they offer a wide variety of products including kitchen sinks, shower doors, bathroom sinks, bathtubs, mirrors, medicine cabinets, showerheads, and more. They also provide delivery services to their customers. Founded with a commitment to quality and customer satisfaction, KB Authority continues to strive for excellence in providing top-notch products and services to their valued customers.
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Letzte aktualisierung: November 2024
Review with most votes
Quality products !Quality pric
Excellent products , truly great Loved not only shopping here also it's wonderful web site interface Quality works Just with opening of web site a pleasant effect noticed Anyh... Read onBy: Edward