HomeSquare

Reviews, complaints and customer experiences (45)

Excellent service in every respect.
Nice to be treated with such courtesy.
I am happy with the furniture and service.
Thank you.

Never arrived. Was delivered to the wrong address, wrong country in fact.

They sent the wrong tv stand then asked me what they sent. Don’t shop with them. They are HORRIBLE and you can do better. I reported them to the Better Business Bureau. I want nothing further to do with then

I purchased a $1007 wooden storage shed from this company in early July (they charged my CC that day) Now 2 1/2 months later, I receive an email saying they are cancelling my order. They have held my money for and I have no repercussions as to the loss of that income for over 75 days? It is criminal to say the least. Banks, at a minimum, pay .05% on monies held - how does this company get away with holding funds and only refunding the original amount? Never buy anything from this inept company. They cannot deliver

Very unhappy. Nothing like I expected. Bad quality and it’s different from what I ordered.

DONT BUY FROM THEM. RECEIVED DEFECTIVE PRODUCTS AND THEY CHARGE SHIPPING TO ME AND SHIPPING TO THE PLUS 20% RESTOCK FEE TO RETURN THE JUNK THEY ARE SELLING.

My order number (4572163578518) was placed via on-line on 7/5/21
I received a notice to expect delivery of the order on Friday 7/9 by the end of the workday.
The order never arrived. I never received any notice of a delay by phone, e-mail or text from Walmart, Homesquare (the manufacturer) or FedEx.
Homesquare said the order was given to FedEx on Thursday, July 8 at 1:57 pm
On Sunday, July 11, FedEx said that the order was never given to them for shipping and as soon as it has been given to them by Homesquare they will process it and ship it to me. FedEx that they still have not received the order from the manufacturer, Homesquare as of 7/12.
I called the Walmart Help Center and on three separate times, they placed me on hold and after sever minutes waiting, a dial tome occurred and cut me off. A call back from Walmart Help Center, acknowledging the cutoff/lost connection, never happened.
In the-mail received from Walmart, you stated that you have escalated this issue to Homesquare and I can expect to receive contact from Homesquare within 48 hours. The installation. which I paid separately for from Handy, is scheduled on Tuesday, 7/ 13 at 9:00 am. How is this going to happen? I rescheduled it for Thursday, 7/15.
I just received an e-mail at 6:54 am from a company called CYMAX Stores stating that my order number 4815560345854 is on its way! I have no knowledge of this company and this is not my order number.
Today, 7/12, I chatted on-line with Maria at Walmart and she said that the order is now scheduled for delivery on 7/14.
I asked her to please double check since I have already rescheduled the assemble of the daybed and trundle on 7/15. She did and told me that my order has now been cancelled!
I cannot fathom the level of service that you provide for Walmart.. In a third world country, I would expect this level of service but not from a major supplier of Walmart!

Regards,

Greg Betza
gregart96@aol.com

First, we were shipped the wrong buffet. Second, there were broken boards. We've tried and tried to contact customer service to no avail. Homesquare should be forced to step up and correct their mistakes. Will never purchase from them again!

Would NOT recommend purchasing furniture from this site.

We ordered a sectional couch and the hooks to attach the two sections together were misaligned so not all of the legs are touching the ground. HORRIBLE customer service- there is only a number to call to order new products. Only an email for customer service, and they are atrocious with responding- won't respond for months, we follow up, receive one response and then no follow up or action taken. Last correspondence was they promised to send additional parts (which isn't the issue in the first place) and we have not received the parts and they have not replied to our latest email.

We bought this couch over a year ago and the issue is still unresolved. Not worth it.

My wife ordered a mirror for our master bathroom, the size she ordered is 60" x 30" for our double sink vanity, which exactly the size for it

We ordered on the website of homesite.

We got this mirror after one week. But the package box is a square box, sized 36" x 36" .

We called their toll free number 18885565663, no one answered in the service department answered the phone, the voice mail asked you to send email to them.
Then we called again extension to sell department. A guy answered the phone, we explained the mistake they made, the guy said maybe you have to assemble it so that it's 60" .


This mirror is pre-assembled . Should be a whole piece 60" x 30" , And the picture of the mirror on their web should a whole piece too. There is no way for us to assemble 36" x 36" into a 60" x 30" one.

Started from 3: 30 pm we called several time, nobody in the service department can be found .

Finally we looked at the package. The package was shipped from a company called elegant furniture and lighting in phyldiaphhia PA . And a phone number on the box, we called but nobody answer either.

Have sent them email to notify their mistake.

Don't know when they can solved this issue

The question is how careless packaging work they did! How could they pack a 36" x 36" mirror ( square) for an order of 60" x 30" size " what the packaging people thinking? Or they did it on purpose for a reason?

In their email to notify us that received our order, they remind us to check the size and color 60" x 30" black frame. But their shipping department packed completely a wrong size mirror, only half size of what we ordered.

We are wondering who did this package, definitely need a pair of glasses and careful mind to do a better job.

We will see how they solve this issue.

Ordered on 4/7/21--Paid Cash- ended up with NO BED!! Took me forever to save money to buy this BED! When I sent a email asking a question-i could quickly tell the order went through the Phillipines-after 3 days of unanswered questions they finally told me they had no order! I called Cybax--no order showing but they took my cash payment! Wendy was checking on it all and was going to email me-i she never did!!!! DONT BUY FROM THIS COMPANY

Order and delivery were fine. That is where the good ends. Missing nuts and bolts and directions were wrong. I want to send it back and can’t get anyone to return my emails and the phone number is useless. Do not order from this company. Their customer service is non existent. Thank goodness I am paying in payments so can stop PayPal payments. Hopefully that will get their attention