HomeSquare

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HomeSquare

22% Would buy here again

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Spotlight: What are our customers saying?

I
Irene Pratka
Excellent service in every respect. Nice to be treated with such courtesy. I am happy with the furniture and service. Thank you.Read on
S
SO SAD
I WAS ABOUT TO SPEND 7200 WOW BABY/ THANKS GUYSRead on
A
Abby
ORDER ON JUNE 5TH, NO DELIVERY/NO TRACKING INFO/ NO REFUND/NO COMMUNICATION. GUYS, PLEASE STAY AWAY FROM THIS SITERead on
D
Donna
I'm quite concerned about the status of my order! AND, the fact that I can no longer access the Homesquare web site nor get a response from their customer service email address does not instill con...Read on
D
Dylan
We purchased a beverage cooler for our client through HomeSquare. We received an email that they had shipped the item on 12/31, so we assumed it was on the way. In talking to our client last week...Read on

All reviews (50)

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    Vanity Stool

    Excellent service in every respect.
    Nice to be treated with such courtesy.
    I am happy with the furniture and service.
    Thank you.


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    I WAS ABOUT TO SPEND 7200

    I WAS ABOUT TO SPEND 7200 WOW BABY/ THANKS GUYS


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    LOVE SOFA

    ORDER ON JUNE 5TH, NO DELIVERY/NO TRACKING INFO/ NO REFUND/NO COMMUNICATION. GUYS, PLEASE STAY AWAY FROM THIS SITE


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    KBC Elizabeth Bathroom Vanity and 2 Elk Home Chadwick Vanity Lights

    I'm quite concerned about the status of my order! AND, the fact that I can no longer access the Homesquare web site nor get a response from their customer service email address does not instill confidence for a positive outcome. I was told they had to "verify" my order? What does that mean? Some of the merchandise ordered was supposed to have arrived by now according to my order confirmation, but I've heard nothing. VERY UNHAPPY!


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    Beverage Cooler

    We purchased a beverage cooler for our client through HomeSquare. We received an email that they had shipped the item on 12/31, so we assumed it was on the way. In talking to our client last week (mid February), we determined the item had not arrived at all. We went through the company's website to track the order, it simply said "error." We were eventually able to track it on Fedex, which reports that it was delivered in TX (we are in CO). We contacted Home Square.

    First of all, it's very hard to talk to a human unless you say you're buying something. Their "help with a previous purchase" option will literally tell you to email them and hang up on you.

    Second, they kept telling us to send them an email at every turn. After multiple email attempts, we received no response.

    Thirdly, we called several times to talk to a manager, but all of the representatives said managers don't take phone calls at HomeSquare. Big red flag!

    Ultimately, they said the fridge was outside their return window and won't help. Despite them sending the item to the wrong state, they won't let us talk to a manger or offer any form of help or compensation including a replacement item. Now we are out $1000 and HomeSquare couldn’t care less.

    Do not purchase from them!


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    South Shore Tiara Storage Twin Loft Bed in Pure White

    I ordered this bed which came in 3 boxes and many pieces and took 10 hours to put together. Many of of the pieces were damaged and when I wrote to homesquare and sent photos, they asked me to go through the instuction book and indetify each piece by # as referred to in the instruction book. This is impossible if you had seen the book. Many of the damaged pieces show but it was too heavy for me to even beging to think about returning. This is, in my opinion, very bad customer service.


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    VTI BL404-01 Audio Rack Amp Stand-Silver / Black / Black

    Never arrived. Was delivered to the wrong address, wrong country in fact.


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    Tv Stand

    They sent the wrong tv stand then asked me what they sent. Don’t shop with them. They are HORRIBLE and you can do better. I reported them to the Better Business Bureau. I want nothing further to do with then


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    never delivered storage shed

    I purchased a $1007 wooden storage shed from this company in early July (they charged my CC that day) Now 2 1/2 months later, I receive an email saying they are cancelling my order. They have held my money for and I have no repercussions as to the loss of that income for over 75 days? It is criminal to say the least. Banks, at a minimum, pay .05% on monies held - how does this company get away with holding funds and only refunding the original amount? Never buy anything from this inept company. They cannot deliver


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    Queen platform storage bed with drawers

    Very unhappy. Nothing like I expected. Bad quality and it’s different from what I ordered.


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