HomeSquare Reviews

: 47
30% Would buy here again

Most relevant positive review

  2024-05-14
Basement electrician service
I had some trouble getting in touch with this company at first, but I was really happy with how t... Read on
Henriette Hoppe

Most relevant negative review

  2024-05-28
Unreceived item
I bought something from this company, but never got what I paid for. I tried contacting them seve... Read on
Treva

Review with most votes

  2021-09-29
never delivered storage shed
I purchased a $1007 wooden storage shed from this company in early July (they charged my CC that ... Read on
L Collins

Reviews (47)

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    7-piece dining set

    I decided to ignore all the bad reviews on this site and took a leap of faith by purchasing a 7-piece dining set from this place. And you know what? My experience turned out to be pretty awesome. The whole process, from ordering to delivery, went smoothly without any problems. Homesquare was great at keeping me informed through email updates about my order and its shipping status. I did get a bit worried though when I found out that my set would come in 5 boxes instead of 7, but after contacting their customer service through email (since they don't have phone support), they quickly reassured me that all 7 pieces were indeed in those 5 boxes. The communication from the transit company and delivery service was also excellent. When the boxes arrived, they were all in perfect condition, and my husband and I had no trouble putting the dining set together. I was pleasantly surprised by the quality of the set, as there were no damages or missing pieces. So, to all those negative reviewers out there, maybe give Homesquare a shot before giving up on them completely. Don't let bad reviews scare you away from the possibility of having a great experience like I did. I would definitely be open to buying from them again.


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    White cabinets

    I recently bought some white cabinets from this home furnishing store and man, let me tell you, I was super happy with how it all went down. I had been looking all over the place for the same cabinets I had snagged before, but I just couldn't find them at my usual spots. So I did some digging online and bam, I found HomeSquare. They had a ton of different products to choose from and let me tell you, the price for those cabinets was just right. Plus, when I called up with a few questions before buying, the staff was super nice and helpful. Ordering on their website was a breeze, no issues at all. And get this, the cabinets showed up earlier than expected! Talk about a nice surprise. I'm definitely going to keep their website bookmarked for future buys.


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    TV stand purchase

    I recently bought a TV stand from HomeSquare, and I gotta say, it was a pretty solid experience overall. Even though I saw some negative reviews, I decided to go for it since the manufacturer had good ratings, and I'm really happy I did. The TV stand totally lived up to my expectations when it came to price, delivery, and quality. I did my homework before making the purchase, and it definitely paid off. The product got shipped out quickly and arrived in one piece, which is always a relief when you're buying furniture online. I'd definitely recommend HomeSquare to anyone in the market for some quality furniture at a decent price.


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    Furniture purchase

    I just bought some furniture from an online store and at first, I was a bit worried because of some bad reviews. But I'm really happy I went ahead with my order because everything went so well. The package came on time and the furniture was packed really securely. I was pleasantly surprised to see that there weren't any scratches or dents on any of the pieces, especially since it was furniture. Plus, the prices were better than other websites, saving me more than $100 on the same nightstands. I'm super happy with my purchase and for sure, I'll be coming back as a customer.


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    Unreceived item

    I bought something from this company, but never got what I paid for. I tried contacting them several times, but they never got back to me. It's really frustrating to not only be missing my order but also to get zero communication from them. I purchased from a well-known store, and I think they should make it right for the sellers they partner with. It's sad to see these sketchy practices happening. I might get a lawyer involved to make sure the store takes responsibility for letting their customers get scammed. If anyone else is dealing with this too and wants to team up for a potential lawsuit, shoot me an email.


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    Basement electrician service

    I had some trouble getting in touch with this company at first, but I was really happy with how they followed up. They sent a great electrician to my house super fast to put in a 120v line in my basement and swap out a dimmer switch that wasn't working right. The electrician showed up when they said they would, did a fantastic job, and even cleaned up everything when they were done. I was really impressed by how professional and efficient they were, and I wouldn't think twice about telling others to go with this company and electrician.


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    Cancellation of loveseat recliner

    I had to cancel my order for a loveseat recliner because my husband got hospitalized all of a sudden. The customer service at this store was just amazing - they took care of my cancellation right away and even gave me a discount to keep the loveseat since it had already been sent. I was so touched by their kindness and support during such a tough time.


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    Vanity Stool

    Excellent service in every respect.
    Nice to be treated with such courtesy.
    I am happy with the furniture and service.
    Thank you.


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    I WAS ABOUT TO SPEND 7200

    I WAS ABOUT TO SPEND 7200 WOW BABY/ THANKS GUYS


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    Large sofa purchase

    I recently bought a big sofa from this furniture store, and the whole thing was just plain frustrating. So, after I made my order, they sent me an email with tracking info for the delivery. But when I tried to use the link they gave me, it was a dead end. When I tried to reach out to customer service for help, all I got was an automated message telling me to email them and just wait around for a response. Never mind that I really needed to know when my sofa was coming. The fact that I couldn't get any help right away, and there was no clear communication just left me feeling mad and disappointed about the whole thing.


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    Faulty silver lamps

    I bought some silver lamps from HomeSquare, but got bright gold ones instead of what was shown in the pictures. It was really disappointing to see the false advertising. When I tried to return them, they told me I had to pay for shipping and insurance, which felt like a scam. I spent weeks trying to sort it out with customer service, but didn't get anywhere. It's made me lose trust in HomeSquare as a reliable place to shop.


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    Color discrepancy in table

    I bought a table from HomeSquare and it was a total letdown. The table I got looked nothing like the pictures or the description. I was hoping for a dark walnut color, but what I got was a super light table that didn't fit in with my decor at all. And to make things even worse, they first sent me the wrong table, then when I asked for a replacement, they sent the wrong one again.


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    Oak book shelves

    I bought some oak bookshelves from this company not long ago, and man, it's been a total nightmare. They went and sent my order to some random address in another state, can you believe it? I've been on their case for weeks just trying to get them to own up to their mistake. And even when they finally did, they dragged their feet on fixing things until I talked about taking legal action. They said they'd refund me in 3 days, but it's been over a week now and still no refund or even a peep from them. It's driving me up the wall!


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    Customer service experience

    I was a customer at HomeSquare and I gotta say, their customer service was the worst. Trying to return an item was a nightmare because they make you pay for shipping. It just doesn't seem right, especially coming from a company that says they care about their customers. I wish they were more flexible and understanding. I was really let down by the lack of help and support I got.


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    Adjustable Bed Frame

    I bought a bed frame from this company because they said it would come quickly, but it's been delayed until the 21st instead of the 13th. They seem like they only care about selling stuff and not about the customers. Even after I told them about my health issues and how badly I need the bed, they still didn't seem to care or tell the truth. It's really surprising and unforgivable how little they seem to care.


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    Assembly Nightmare

    Putting together that 100-piece dresser was such a pain. No instructions made it super frustrating, and I could have sworn there were parts missing. Even after trying to get in touch with customer service, I haven't heard anything back. At least the delivery was quick, and the pieces I did get seemed pretty decent for the price.


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    Broken chairs

    I can't believe it, but we ordered some chairs for our dining room and they arrived broken. Can you believe that? And they were so expensive too, it's insane. We tried reaching out to them about it, but they basically ignored us. It was the worst customer service I've ever experienced. We only got one unhelpful response. So yeah, definitely avoid buying from them.


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    Furniture set

    I bought a furniture set from that store not too long ago and I have to say, I was really let down by their customer service. I tried reaching out a bunch of times about some issues with the items, but I didn't hear anything back until after the 60-day return period had already passed. Because of that, they used their return policy as an excuse to not take the items back, even though they were still in their original boxes and hadn't even been opened. When I tried calling to talk about it, they kept telling me to only communicate through email. That kind of treatment is just not okay and it really makes me question their customer service and their promise to stand by their products.


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