Finnish Design Shop Reviews
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Table, 2 chairs, blown glass birds, pillows
I appreciate the beautiful items, friendly customer service and prices from Finnish Design Shop. The delivery, however, has not been a good experience. I ordered a bit over a month ago and the table and chairs especially because they were listed as “in stock.” I have contacted customer
Service several times and they are very nice but I seem to be no closer to receiving my order. My last email received an automated reply “due to high volume of activity” and it would likely not be more than 3 days to receive a reply from customer service. I just want my order or an honest answer as to when it might arrive. I placed the order Nov. 9th.Lamp purchase
I just bought a lamp from the store and it was a really good experience. Their website had a lot of cool designer brands to pick from, so it was easy to find just what I wanted. Ordering was simple and quick. There was a little hiccup with the delivery when one package got stuck in the warehouse because of a courier mistake, but the customer service folks fixed it right up within a day. They were really professional and fast in taking care of everything. I'd for sure think about buying from them again in the future.
Ferm Living plant pot purchase
I was kinda nervous about ordering from this website because I saw some bad reviews, but it turned out to be a great experience. The Ferm Living plant pot I ordered came really fast and was in perfect shape, all thanks to the strong packaging. They double boxed it and used lots of bubble wrap to make sure my delicate pottery stayed safe during shipping. Opening it felt like opening a present on Christmas morning, and I was so happy with what I got. All in all, it was a really good shopping experience.
Coffee table purchase
After I read some not so great reviews, I was a little nervous about buying something, but I went ahead and ordered a coffee table that said it was available on the website. They sent it out right away the next day. The problem was UPS gave me some trouble when they were delivering it. But, when I called customer service, they were really helpful and got back to me quickly. They fixed the issue in the end. In the end, my experience was pretty good and I would think about buying from them again.
lighting fixtures
I took a risk by giving this company a shot even though I saw some bad reviews. Sadly, I am now kicking myself for doing so. The lighting fixtures I purchased showed up all busted, so I right away sent over some pics to customer service to prove it. But it's been weeks and I haven't heard a peep back or gotten any update on what's going on with my complaint. I've reached out multiple times and still... nothing. It's maddening to fork over a good chunk of change for something and then get straight-up ignored when you need help. I'm super let down by their lack of care and communication. Do yourself a favor and avoid this mess of a company. Shop somewhere else!
Bathrobe purchase
This was actually my first time ordering from this company, and I ran into a little hiccup with my purchase. The bathrobe I had my eye on was out of stock, but Emmi from customer service stepped in and sorted everything out in a jiffy. I was really blown away by how great the customer service was - top-notch all the way. I'll for sure be coming back as a customer, and I wouldn't hesitate to suggest this company to anyone else.
Table Lamp Order
I got this really awesome table lamp online and it arrived really fast! But then I ran into some trouble with Customs here in my country, and it was a huge hassle. The team at the Finnish Design Shop was amazing and really went out of their way to help me. Big thanks to Miina, Maiju, Eveliina, and even Chatbot for all their assistance!
SO good and so in budget
They have the amazing quality and design which makes me carve to buy from here more
also they have so many items , i bought the decor items few days back. i bought randomly, and they gave the best ,
Must try , you are gonna love itHome decor items
I bought some home decor stuff from your online shop not too long ago. Ordering was a breeze and I got updates on my order. But when I got the items, there was a mix-up. Reached out to your customer service and they were super helpful.
Iittala dishes and stelton thermal carafe
Great products at excellent prices and backed by great customer service. I’ll order from FDS again.
Large and small items
I bought some stuff from this store not long ago - some big things and some small things. The big stuff got here like lightning, no problem. But it seems like the small stuff got lost somewhere on its way. I tried hitting up Customer Service for some help but their reply wasn't all that useful. It's pretty disappointing how they're not providing much support, especially when the tracking info hasn't been updated in almost a week.
Two speakers
I just bought two speakers from this design shop and thought they'd arrive in a week, but I've been super disappointed. I was really hoping for better communication and faster delivery. I got a tracking number, but it hasn't been updated in weeks and customer service can't tell me where my order is. This whole situation is frustrating and makes me think twice about shopping here again.
Indoor and Outdoor Furniture ... If you are considering purchasing from Finnish Design Shop, I strongly advise against it.
I am extremely disappointed with Finnish Design Shop's service. I have placed two orders with them in the past four months, and none have been delivered on time or in good condition. My first order, placed in January, was delivered three months late and arrived damaged twice. Some of the products were also missing, and still waiting for them. Despite their website indicating that some products were in stock, I was notified from the first order that I needed to replace 3 lamps since, unfortunately, they were out of stock. They offered me a gift card since they informed me that this has never happened again. I decided to accept it and proceed with another order.
For my second order, which was supposed to be delivered end of April, again, all the products were indicated as available, and unfortunately, after one month and without receiving any communication, I accidentally saw in the My Previous Orders tab on my account that my order had not been processed yet.
I have reached out to their customer service team multiple times-more than 20 emails, but unfortunately, I have received no satisfactory response. After my feedback for the not available customer service line, they added the phone number in the email signatures. I have been trying to call them, but they are busy every time I get a response and will call me the next day.
This has been a recurring issue with this company, and it is frustrating to see that they cannot fulfil what they promise. Despite receiving payment, the products ordered have not been delivered per the agreed terms.
For the second order, we proceeded with replacing the non-available products, and an offer was made to me for a maximum discount of 11%. Following extensive communication, I accepted this offer. The following day, the same products were advertised online with a discount of 20%. A representative contacted me to express their apologies and explain that the customer service department is not aware of the promotions that the marketing department will offer. The representative expressed his surprise that this situation occurred again with my order, despite our prior communication regarding the maximum discount that could be provided to ensure profitability which was 11%.
Thus, their lack of responsibility and accountability is unacceptable, and I cannot recommend this company to anyone. I have spent more than 5 months communicating with them and trying to find a way to receive my orders. I still have not received my paid order.
If you are considering purchasing from Finnish Design Shop, I strongly advise against it. You will only be met with disappointment, frustration, and a waste of your time and money. So, please save yourself the trouble and find a more reliable retailer!Roughly $10K in various ceiling lamps
Stay away for DHL delivery options! First order was shipped, tracked and delivered by UPS on time an intact. Second order was shipped via DHL and has slipped into a black hole - stuck in Germany over 10 days now with no scheduled uplift or delivery date. A weak and insincere "Covid-19" is provided as the explanation for the delay each time I reach out to DHL for an update - as though after 6 months the pandemic has caught them by surprise... If you can't move the package, don't pick it up. Again, stay away from DHL for all delivery options. Other than that, Finnish Design Shop products are great!
