All reviews of E. Luettgen
Review about: Finnish Design Shop
Delayed delivery and missing item
I'm really disappointed with my experience with this company. My order was delayed by a whole month, way past the estimated delivery date. And to make matters worse, one item was missing from the package. I had to wait another month before I finally got the missing piece. The customer service was the worst part of it all. They acted like everything was fine in their replies, being fake nice and completely ignoring my concerns. I even tried to cancel my order, but got no response, they just didn't care about my problem. When I finally got the missing item, there was no apology or compensation for all the trouble. This whole thing was unprofessional and awful, not to mention how expensive it was. I won't shop with this company again, there are plenty of other design shops online that care about their customers and offer better service.