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Review about: Finnish Design Shop
Indoor and Outdoor Furniture ... If you are considering purchasing from Finnish Design Shop, I strongly advise against it.
I am extremely disappointed with Finnish Design Shop's service. I have placed two orders with them in the past four months, and none have been delivered on time or in good condition. My first order, placed in January, was delivered three months late and arrived damaged twice. Some of the products were also missing, and still waiting for them. Despite their website indicating that some products were in stock, I was notified from the first order that I needed to replace 3 lamps since, unfortunately, they were out of stock. They offered me a gift card since they informed me that this has never happened again. I decided to accept it and proceed with another order.
For my second order, which was supposed to be delivered end of April, again, all the products were indicated as available, and unfortunately, after one month and without receiving any communication, I accidentally saw in the My Previous Orders tab on my account that my order had not been processed yet.
I have reached out to their customer service team multiple times-more than 20 emails, but unfortunately, I have received no satisfactory response. After my feedback for the not available customer service line, they added the phone number in the email signatures. I have been trying to call them, but they are busy every time I get a response and will call me the next day.
This has been a recurring issue with this company, and it is frustrating to see that they cannot fulfil what they promise. Despite receiving payment, the products ordered have not been delivered per the agreed terms.
For the second order, we proceeded with replacing the non-available products, and an offer was made to me for a maximum discount of 11%. Following extensive communication, I accepted this offer. The following day, the same products were advertised online with a discount of 20%. A representative contacted me to express their apologies and explain that the customer service department is not aware of the promotions that the marketing department will offer. The representative expressed his surprise that this situation occurred again with my order, despite our prior communication regarding the maximum discount that could be provided to ensure profitability which was 11%.
Thus, their lack of responsibility and accountability is unacceptable, and I cannot recommend this company to anyone. I have spent more than 5 months communicating with them and trying to find a way to receive my orders. I still have not received my paid order.
If you are considering purchasing from Finnish Design Shop, I strongly advise against it. You will only be met with disappointment, frustration, and a waste of your time and money. So, please save yourself the trouble and find a more reliable retailer!