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Book cabinets purchase
I bought two book cabinets from HomeSquare not long ago and, man, they came in messed up. I sent pics right away to their customer service, but got nothin' back. Then I called 'em up, but they just told me to email again. Still, no response for days. It's kinda aggravating how they're handling this whole thing, ya know?
Color mix-up
I ordered a table in a natural color, but when it arrived, it was walnut instead. I made sure to confirm with the sales team before buying because the website photos were wrong. When I reached out to customer service, they said it was just a color variation. But seriously, it's obviously walnut and not what I asked for! And now they expect me to pay to send back the incorrect table. It's so frustrating! Next time, I'll probably just shop at a different store, like Wayfair.
Late shipment, promised discount, canceled order, furniture shipped by mistake, promised discount again but never received, complained to retailer for refund.
I had a really bad experience with HomeSquare. I placed an order and not only was it delayed, but they also said I'd get a discount for the trouble. Then, they ended up canceling my order and sent me furniture I didn't even want by mistake. They said they'd give me a 20% discount if I kept the wrong stuff, so I agreed. But surprise, surprise - I never got the discount. I complained to the store I bought from, and they said I'd get a full refund. When they reached out to HomeSquare, they claimed they were never told about the problem. It's clear to me that HomeSquare is not reliable, so I suggest avoiding them completely.
furniture for my family's living room
I wish I had checked out the reviews before I bought furniture from this place. I tried going with a different store thinking it would be better, but man was I mistaken. They just kept pushing back my delivery date and only came through when I told them I'd write a bad review. And to top it off, they ended up canceling my order completely! Now my whole family has to wait another month without any furniture. It's been a total nightmare!
Cancellation of loveseat recliner
I had to cancel my order for a loveseat recliner because my husband got hospitalized all of a sudden. The customer service at this store was just amazing - they took care of my cancellation right away and even gave me a discount to keep the loveseat since it had already been sent. I was so touched by their kindness and support during such a tough time.
White cabinets
I recently bought some white cabinets from this home furnishing store and man, let me tell you, I was super happy with how it all went down. I had been looking all over the place for the same cabinets I had snagged before, but I just couldn't find them at my usual spots. So I did some digging online and bam, I found HomeSquare. They had a ton of different products to choose from and let me tell you, the price for those cabinets was just right. Plus, when I called up with a few questions before buying, the staff was super nice and helpful. Ordering on their website was a breeze, no issues at all. And get this, the cabinets showed up earlier than expected! Talk about a nice surprise. I'm definitely going to keep their website bookmarked for future buys.
Martin Svensson Home Lisbon Solid Wood 2 drawer lift-top coffee table
I ordered it on 3/5/2023 by mistake and tried to cancel the order 3/6/2023. i was told it had already shipped and the order couldnt be cancelled. I could return it after delivery. Fedex has made 4 attempts and it still hasn't arrived. Please just keep it and refund my purchase. I was a new customer but I would never order from Homesquare again.
I WAS ABOUT TO SPEND 7200
I WAS ABOUT TO SPEND 7200 WOW BABY/ THANKS GUYS
KBC Elizabeth Bathroom Vanity and 2 Elk Home Chadwick Vanity Lights
I'm quite concerned about the status of my order! AND, the fact that I can no longer access the Homesquare web site nor get a response from their customer service email address does not instill confidence for a positive outcome. I was told they had to "verify" my order? What does that mean? Some of the merchandise ordered was supposed to have arrived by now according to my order confirmation, but I've heard nothing. VERY UNHAPPY!
Beverage Cooler
We purchased a beverage cooler for our client through HomeSquare. We received an email that they had shipped the item on 12/31, so we assumed it was on the way. In talking to our client last week (mid February), we determined the item had not arrived at all. We went through the company's website to track the order, it simply said "error." We were eventually able to track it on Fedex, which reports that it was delivered in TX (we are in CO). We contacted Home Square.
First of all, it's very hard to talk to a human unless you say you're buying something. Their "help with a previous purchase" option will literally tell you to email them and hang up on you.
Second, they kept telling us to send them an email at every turn. After multiple email attempts, we received no response.
Thirdly, we called several times to talk to a manager, but all of the representatives said managers don't take phone calls at HomeSquare. Big red flag!
Ultimately, they said the fridge was outside their return window and won't help. Despite them sending the item to the wrong state, they won't let us talk to a manger or offer any form of help or compensation including a replacement item. Now we are out $1000 and HomeSquare couldn’t care less.
Do not purchase from them!South Shore Tiara Storage Twin Loft Bed in Pure White
I ordered this bed which came in 3 boxes and many pieces and took 10 hours to put together. Many of of the pieces were damaged and when I wrote to homesquare and sent photos, they asked me to go through the instuction book and indetify each piece by # as referred to in the instruction book. This is impossible if you had seen the book. Many of the damaged pieces show but it was too heavy for me to even beging to think about returning. This is, in my opinion, very bad customer service.
never delivered storage shed
I purchased a $1007 wooden storage shed from this company in early July (they charged my CC that day) Now 2 1/2 months later, I receive an email saying they are cancelling my order. They have held my money for and I have no repercussions as to the loss of that income for over 75 days? It is criminal to say the least. Banks, at a minimum, pay .05% on monies held - how does this company get away with holding funds and only refunding the original amount? Never buy anything from this inept company. They cannot deliver
Queen platform storage bed with drawers
Very unhappy. Nothing like I expected. Bad quality and it’s different from what I ordered.
Vanity Stool
Excellent service in every respect.
Nice to be treated with such courtesy.
I am happy with the furniture and service.
Thank you.Sectional couch
Would NOT recommend purchasing furniture from this site.
We ordered a sectional couch and the hooks to attach the two sections together were misaligned so not all of the legs are touching the ground. HORRIBLE customer service- there is only a number to call to order new products. Only an email for customer service, and they are atrocious with responding- won't respond for months, we follow up, receive one response and then no follow up or action taken. Last correspondence was they promised to send additional parts (which isn't the issue in the first place) and we have not received the parts and they have not replied to our latest email.
We bought this couch over a year ago and the issue is still unresolved. Not worth it.Artisan swing chair
Order and delivery were fine. That is where the good ends. Missing nuts and bolts and directions were wrong. I want to send it back and can’t get anyone to return my emails and the phone number is useless. Do not order from this company. Their customer service is non existent. Thank goodness I am paying in payments so can stop PayPal payments. Hopefully that will get their attention
48” vanity
Received vanity with broken quartz top. Didn’t even remove it from the box to see it’s damage. Multiple times trying to contact Someone to help with this situation. No response from the company at all!!!’ They tout how great they are but what a scam!! Do not buy from Homesquare!
Crib converter rails
I ordered the crib converter rails to turn my son crib into a full bed off of walmart.com which sends you over to homesquare site. They sent me the wrong color, it clearly says on the box who the bed was for. I've sent pictures and the item number to them. I ordered blue rails they sent me platinum color rails. I have been trying to get my money back or the correct item for over a week now!!
bunk beds
purchased with installation service. Paid extra because it was sold by Walmart thought they would be at least reputable. The product never came when promised handymen showed up to install; they tried to charge me even though I forwarded the email that home square couldn't possibly make the delivery date they promised; the third date they missed no longer want the product and would never purchase anything from them again Promised a refund never happened now disputing with charge card next I will sign a complaint in my home county. HORRIBLE EXPERIENCE
Coffee Table
I ordered a coffee table from HomeSquare and after three weeks of waiting, it was never shipped. My credit card was charged within 2 days of purchasing the item and I was immediately provided a tracking number, but after two weeks of no updates by the freight shipping company or their online tracking system, I called and found out that the freight shipping company had neither received any shipping information nor the table itself to be able to ship it to me. After a week of delays back and forth on the phone with HomeSquare (turns out you have to go through their Sales department to ask for Customer Service to be able to talk to a live person, because they ignored my email to their Customer Service support), I finally just cancelled the order and ordered the table through a different seller. Simply put, DO NOT ORDER FROM HOMESQUARE. They advertised the product as being "In Stock," but are unable to deliver the item. They will run you in circles claiming to be trying to reach the manufacturer, asking for 24-48 hours of time each time, but after a week, I got fed up. AVOID HOMESQUARE / CYMAX AT ALL COSTS.
About HomeSquare
Every house needs some furniture and home décor to make it feel like a home to the people that live in it. But what is the best place to find them? One of the shops that sells home furniture is HomeSquare. But how will you know what kind of shop HomeSquare is? Here, at US-Reviews, you can find that out by reading reviews that real customers wrote about HomeSquare.
About HomeSquare’s History
HomeSquare is a company that sells furniture. The company was established in 2004. Arash Fasihi founded HomeSquare as a small website for audio-video furniture. Back in those days, the name of the company was Audio-Video-Furniture.com. The goal was to provide a high TV stand, something that couldn’t be found anywhere else. Soon after, the business was expanded to include all kinds of home furniture, and the name was changed to HomeSquare
About HomeSquares Products
As mentioned above, HomeSquare sells all sorts of homeware and household products. For your bedroom, they offer bachelor chests, nightstands, bed frames, chaise lounges, mattresses, bunk beds, headboards, loft beds, trundles, jewellery armoires, blanket chests, bedroom benches, lighting, mirrors, wall art, dresses, beds, bedroom sets, daybeds, TV armoires, accent chairs and dressers. Your living room can be furnished with their recliners, sofa beds, nesting tables, TV mounts, sofa tables, coffee tables, sofa sets, loveseats, console tables, magazine racks, bookcases, curio cabinets, fireplaces, ottomans, end tables, gliders, living room benches, sofas, clocks, room dividers, rugs, bean bags etc. In their kitchen & dining category, you can find dining sets, bakeware, pantries, cutlery, buffet tables, china cabinets, bar carts, home bars, multi-game tables, game chairs, wine racks, butcher blocks, bakers racks, serveware, drinkware, kitchen islands, breakfast nooks, dining tables, dining chairs, bistro sets, dinette sets, poker tables, pub sets, microwave stands etc. You can create a home office with their drawing tables, drafting chairs, desk chairs, task lamps, office storage cabinets, work tables, standing desks, height adjustable desks, office suites, chair mats, laptop stands, printer stands, bookcases, folding chairs, office chairs and computer carts. For babies & kids, they offer nursery furniture, changing tables, kids vanities, rocking chairs, play kitchens, clothes trees, Bunkie boards, crib conversion rails, gliders, rockets, night stands, toddler beds, step stools, train tables, toy boxes, educational toys, crib mattresses, ride on toys, doll houses and more. In your bathroom, you can make use of their stand alone cabinets, laundry hampers, faucets, linen towels, medicine cabinets, bathroom vanities, towel racks, standing spacesavers etc. HomeSquare also provides outdoor furniture, outdoor seating and outing accessories like umbrellas, firepits, outdoor cushions, outdoor pillows, patio swings, patio glides etc. And they offer home décor like rugs, poufs, faux florals, candle holders, faux plants, canvasses, decorative items, valances, blinds, shades, vases, urns, photo frames, wall display shelves, paintings, decorative pillows, flower pots, holiday wreaths, statuettes, figurines, decorative trays, planters, lanterns, accent foot stools, curtains, tiers, drapes and more. And, last but not least, they offer lighting like flush mounts, task lamps, wall scones, light bulbs, post lanterns, wall lighting, outdoor hanging lights, chandeliers and pendant lighting.
Services of HomeSquare
HomeSquare has a delivery service as well as a customer service department.
Complaints, Compliments and Tips for HomeSquare
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How will your house look with furniture and homeware from HomeSquare? Read customer reviews about their beds, desks, office chairs, sofas & home decor
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Contact Information
Categories HomeSquare
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Seite online seit: July 20, 2017
Letzte aktualisierung: November 29, 2024
Review with most votes
head board
ordered headboard waited 3 1/2 weeks check on it at 2 weeks said it was out of stock ,so I ordered somewhere else ,and then they sent it to me and they wont take it back Read onBy: steven bellman