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KID BEDROOM SET (TWIN)
DO NOT ORDER FROM HERE! SAVE YOURSELF TIME AND MONEY! SHIPPING ALWAYS DELAYED AND DAMAGED! 1ST AND LAST TIME! I WISH I HAD SAW THESE REVIEWS BEFORE I PURCHASED :(
2 gray nightstands
This is a terrible company to deal with. They do not care at all about customer service. I received 2 damaged and defective nightstands. The damage was done during shipping but due to the nature of the defects, I requested to simply return without receiving more of the same product. The company insists that to return I will have to pay to ship the damaged furniture back as well as pay a restocking fee. This is damaged furniture!! Why would it be restocked!?!? This company does not care at all about customer service and will do anything to extort more money from you at every turn.
Bunk beds
I ordered bunk beds which shipped in 7 boxes. All 7 were damaged upon arrival, 3 of which were open with parts falling out and 1 with visible damage to the furniture itself. We refused the delivery. Upon reaching out to Totally Furniture we were told by our claim representative Christine that “the best and quickest resolution is to have this shipment redelivered and you accept the delivery and just indicate “box is damaged” on the delivery ticket and we will gladly order replacement boxes for anything that is damaged. From what we can see at this point only one part for the footboard/headboard has damage to it.”
Really?! I’m supposed to just accept 7 damaged boxes and hope it’s only the 1 piece that’s broken? And that no pieces have been lost from the 3 open boxes?! Absolutely not.
I told them I wanted a full refund. They refunded the cost of the furniture but not the $160 shipping cost. Again I was on the phone with Christine who was incredibly rude. She kept repeating that she had advised that I accept the delivery. When I told her I was dissatisfied she just kept talking over me. Finally I had to say her name 4 times to get her to stop talking. At this point I told her that if she was not refunding the shipping cost then the conversation did not need to continue and hung up.
I’ve never experienced such rude or poor customer service.ORDER#: TF-403847
Unfortunately we bought a furniture larger for our space.
We have to return it,
And after 1 month we have not received the refund. RETURNS ARE A HASSLE. YOU ENDED UP PAYING MORE.
Return Shipping not included.
15% for restocking fee.
I DO NOT RECOMMEND TO BUY IN THIS FURNITURE STORE.Couch
Couch is 12 days late and counting. They use Road Runner Freight - I’ve called Road Runner twice now and today the sales rep hung up after I waited for 55 other callers in front of me. Originally they lost my couch, and only began tracking after I initially called (which was after the estimated delivery date).
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