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Damaged packaging, damaged item, used table
I'm really bummed about my recent purchase from this company. I thought I was getting a brand-new table, but what I got was a beat-up old one that was falling apart. I sent them pictures showing all the issues - rusty screws, missing parts, scratches, broken pieces inside the box, you name it. The edges were all messed up where pieces were missing, and half the table was splintering. Totally Furniture tried to say it was just the look of it, not actual damage, but come on. Broken is definitely a type of damage, and this table was a mess.
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DO NOT ORDER FROM HERE! SAVE YOURSELF TIME AND MONEY! SHIPPING ALWAYScUSTOMER sRVICE pHONE NUMBER +1...8O5(...706...7466(
cUSTOMER support pHONE NUMBER +1.8.0.5.7.0.6.7.4.6.6)
DELAYED AND DAMAGED! 1ST AND LAST TIME! I WISH I HAD SAW THESE REVIEWS BEFORE I PURCHASED :(KID BEDROOM SET (TWIN)
DO NOT ORDER FROM HERE! SAVE YOURSELF TIME AND MONEY! SHIPPING ALWAYS DELAYED AND DAMAGED! 1ST AND LAST TIME! I WISH I HAD SAW THESE REVIEWS BEFORE I PURCHASED :(
2 gray nightstands
This is a terrible company to deal with. They do not care at all about customer service. I received 2 damaged and defective nightstands. The damage was done during shipping but due to the nature of the defects, I requested to simply return without receiving more of the same product. The company insists that to return I will have to pay to ship the damaged furniture back as well as pay a restocking fee. This is damaged furniture!! Why would it be restocked!?!? This company does not care at all about customer service and will do anything to extort more money from you at every turn.
This is 100% accurate.
Bunk beds
I ordered bunk beds which shipped in 7 boxes. All 7 were damaged upon arrival, 3 of which were open with parts falling out and 1 with visible damage to the furniture itself. We refused the delivery. Upon reaching out to Totally Furniture we were told by our claim representative Christine that “the best and quickest resolution is to have this shipment redelivered and you accept the delivery and just indicate “box is damaged” on the delivery ticket and we will gladly order replacement boxes for anything that is damaged. From what we can see at this point only one part for the footboard/headboard has damage to it.”
Really?! I’m supposed to just accept 7 damaged boxes and hope it’s only the 1 piece that’s broken? And that no pieces have been lost from the 3 open boxes?! Absolutely not.
I told them I wanted a full refund. They refunded the cost of the furniture but not the $160 shipping cost. Again I was on the phone with Christine who was incredibly rude. She kept repeating that she had advised that I accept the delivery. When I told her I was dissatisfied she just kept talking over me. Finally I had to say her name 4 times to get her to stop talking. At this point I told her that if she was not refunding the shipping cost then the conversation did not need to continue and hung up.
I’ve never experienced such rude or poor customer service.ORDER#: TF-403847
Unfortunately we bought a furniture larger for our space.
We have to return it,
And after 1 month we have not received the refund. RETURNS ARE A HASSLE. YOU ENDED UP PAYING MORE.
Return Shipping not included.
15% for restocking fee.
I DO NOT RECOMMEND TO BUY IN THIS FURNITURE STORE.Couch
Couch is 12 days late and counting. They use Road Runner Freight - I’ve called Road Runner twice now and today the sales rep hung up after I waited for 55 other callers in front of me. Originally they lost my couch, and only began tracking after I initially called (which was after the estimated delivery date).
About Totally Furniture
As the furniture industry grows, the need for reliable and trustworthy brands has become more important than ever. Moreover, Totally Furniture is a brand that has built a reputation for providing consumers with high-quality furniture, homeware, and decor products. However, read the customer reviews from previous buyers to ensure the brand will best suit your needs. Furthermore, the totallyfurniture.com review page shows that previous customers have greatly appreciated the quality of the products and services offered by this brand. In addition, feel free to leave a review on the brand to share your experience and help the brand improve to ensure an exceptional experience for future customers.
About Totally Furniture
Founded in 2002 by Jim Martin, Totally Furniture (TF and Totally Furniture) is an online retailer aiming to provide every customer with a convenient and enjoyable shopping experience. Moreover, the company offers a wide range of products, including dining sets, kitchen furniture, storage and organization solutions, and bathroom accessories. Furthermore, the brand’s main goal is to make the customer’s shopping experience as easy and enjoyable as possible.
What Makes Totally Furniture Unique?
Totally Furniture stands out from its competitors because of its commitment to providing high-quality products at competitive prices. Moreover, the company offers exceptional customer service, ensuring that customers have a positive experience from start to finish.
Totally Furniture Locations
Where is Totally Furniture located? The brand is headquartered in Orlando, Florida; however, the company is an online retailer with click and collect, meaning you can deliver your order to a local Totally Furniture Orlando Florida location. Therefore, you don’t need to worry about searching “Totally Furniture near me” since you can simply browse the brand’s website and place your order there.
Products and Services of Totally Furniture
Totally Furniture is dedicated to providing customers with a wide range of furniture and home decor products. Moreover, the company's website is easy to navigate, allowing customers to find exactly what they need quickly and efficiently. Furthermore, the brand offers a wide collection of bathroom necessities, such as faucets, sinks, toilets, and mirrors; and bedroom furniture, such as beds, nightstands, and dressers. In addition, the brand offers a vast kitchen collection where you can find dining tables, chairs, wine racks, kitchen storage, et cetera.
Additional Services of Totally Furniture
The brand’s customers greatly appreciate the Totally Furniture free shipping aspect. Accordingly, the brand offers free shipping on most items and has a price match guarantee to ensure that customers always get the best possible deal. Moreover, the brand delivers to 48 US states, and customers will receive their orders within 1 to 3 weeks. Furthermore, as mentioned in the Totally Furniture return policy, customers can return an item within 15 days after the delivery date if they are not 100% satisfied with their order. However, the item must be in its original condition, unassembled, and in original packaging. Additionally, the brand accepts PayPal, Visa, American Express, Discover, debit cards, and credit cards as secure payment methods. Moreover, customers can contact the brand for further assistance or queries through the Totally Furniture customer service page, email, or phone number. Finally, Totally Furniture has social media accounts on Facebook, Twitter, and LinkedIn, where customers can gain further insight into the products offered and the latest deals.
Email: info@totallyfurniture.com
Phone: 407-848-5000
Facebook: @TotallyFurniture
Twitter: @totally_furn
LinkedIn: @Totally Furniture
Complaints, Compliments, and Tips for Totally Furniture
Have you purchased from this brand in the past? In your opinion, is Totally Furniture legit, or is Totally Furniture fake? Is Totally Furniture a reputable company? Leave a customer review below to share your experience with prospective buyers and the company. Moreover, customer ratings and feedback are critical to the success of any brand, and Totally Furniture is no exception. By collecting and responding to totallyfurniture.com reviews, the company can improve its products and services to meet the needs of its customers. Instead of Totally Furniture Better Business Bureau (Totally Furniture reviews BBB) and questions like “is Totally Furniture legit reddit, you can write your reviews on US-Reviews and help the online shopping community make the best decisions for their home furniture.
Why Share Positive Totally Furniture Reviews?
Sharing positive feedback can help other customers make informed purchasing decisions. Moreover, when customers share their positive experiences with Totally Furniture, it helps to build trust in the brand and encourages others to make a purchase.
Why Share Negative Totally Furniture Reviews
Is Totally Furniture a legitimate company? Sharing negative feedback is equally important, as it provides valuable insight into areas where the company can improve. Moreover, when sharing negative feedback, it is important to be specific about the issue and provide constructive criticism. This helps the company to address the problem and improve its products or services for future customers.
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Contact Information
Categories Totally Furniture
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Seite online seit: January 22, 2020
Letzte aktualisierung: November 29, 2024
Review with most votes
Bunk beds
I ordered bunk beds which shipped in 7 boxes. All 7 were damaged upon arrival, 3 of which were open with parts falling out and 1 with visible damage to the furniture itself. We ... Read onBy: Ajs