Ooni - Overall Rating based on 35 reviews
Featured Reviews
Reviews (35)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Pizza oven thermometer replacement
Recently, the thermometer on the door of my pizza oven, which is several years old, broke off. I reached out to customer service for help in getting a new one. They responded quickly and asked for a photo of the broken thermometer to make sure they sent the right replacement. They sent a new thermometer without any cost, and I was really happy with how easy it was and with the good result. The customer service was really good and got the job done well.
Pizza oven drama
I had a bit of trouble with my pizza oven at first, but the customer service was amazing and they replaced it right away. Really excited to start using my oven and share it with all my friends.
Pizza Oven
The customer service at this place is amazing. I had a problem with my order, so I sent them an email and they got back to me in less than a day with a solution. They were fast, nice, and fixed everything without a fuss. It's nice to see a company that really values its customers.
12-inch pizza oven
I recently purchased a 12-inch pizza oven and I absolutely love it! It cooks the pizzas quickly and they come out tasting delicious. I was debating between getting the 12-inch or the 14-inch, but I'm glad I chose the 12-inch. I also decided to add the propane conversion, which was really easy to set up and now I have more control over the temperature. It's such a blast to use and it definitely makes the tastiest pizzas I've ever had!
Pizza oven purchase
When I had an issue with my pizza oven, the support team really came through for me. They knew their stuff and were so helpful in figuring out what was going on. In the end, they hooked me up with a new oven, which I was super grateful for. Their service went above and beyond what I expected, and I couldn't have asked for better support.
Ooni products
I've got a bunch of awesome Ooni gear, like the Fyra, pizza peel, pizza board, and dough scraper. They're top-notch quality and really come in handy. Ooni's customer service is seriously the best, they always have my back and I trust them to deliver on any new products they release. The Fyra oven is amazing, once you get the hang of it, you can bake the most incredible pizzas ever. Who needs store-bought pizzas when you can make your own epic Ooni pizzas at home? Homemade Ooni pizzas are in a league of their own, they're just that good!
Super cool oven
I recently bought this really awesome oven that's perfect for making pizza and other stuff outside. The only downside was that the stone had a crack in it. But when I reached out to customer service, they were so quick to assist me. Jess was amazing and sent a replacement right away. That's some top-notch service for sure!
Replacement fuel lid handle
I had to reach out to customer service to get a new handle for the lid of my outdoor pizza oven. I was happy with how quickly and nicely they got back to me on WhatsApp. Everything went really smoothly and it was an all-around great customer service experience.
Pizza oven and accessories
I am absolutely loving the pizza oven and all the accessories I bought from this company. Everything works seamlessly and I've been making the most mouthwatering pizzas ever. The customer service and warranty they offer are top-notch too. I've had these products since 2020 and I have zero complaints - worth every penny! I will certainly be telling all my friends and family about this company.
Faulty pizza oven
My pizza oven was acting up, so I reached out to customer service. They were great to deal with. I sent over some pictures and information, and they promptly sent out replacement parts. The person I spoke with was friendly and really helpful. Thanks a lot for getting my oven back in business, you all are awesome!
Pizza oven purchase
I just got myself a pizza oven and I gotta say, I am super happy with it. The design is sleek and easy to use. And let me tell you, the pizzas that come out of this thing are phenomenal. I had a little problem with a part that wasn't working right, but when I contacted customer service on Easter, they got back to me in just a few hours. The replacement part showed up at my door 3 days later, which I thought was pretty quick. Seriously, I can't say enough good things about this pizza oven.
Ooni Karu 12g pizza oven
The Ooni Karu 12g pizza oven is a total game-changer. We've had an amazing experience with it, completely changing how we make pizza at home. The quality is top-notch and the pizzas always turn out perfectly. Unfortunately, we had a mishap when the oven got knocked over during a thunderstorm, breaking the handle to the fuel compartment. But the customer support team really came through for us. We reached out, sent a picture and our address, and they quickly shipped us a replacement handle for free. Their customer service is truly impressive and sets Ooni apart from the rest. We're super impressed and thankful for their dedication to making customers happy. Great job, Ooni!
Replacement product with outstanding customer service
I just had a really great experience with customer service! So, I bought something from a store, but it wasn't working right. I contacted them for help and Jess got back to me super quickly. She checked out the problem, and ended up sending me a replacement item for free. Not only did she fix my problem, but she also suggested I register my other stuff for warranty just to be safe. I'm really happy with how well they took care of me.
Large outdoor pizza oven purchase
I just got this awesome outdoor pizza oven and I gotta say, the customer service from the company was top-notch. We messed up and got the wrong product, but they totally came through for us and fixed it super fast. Even though it happened a year ago, when we finally figured it out, they were quick to make it right and make sure we were happy with what we got. The customer service team really showed they cared and paid attention to all the details. It's definitely made me a loyal fan of the brand!
Pizza oven purchase
Ordering was super easy, website was user-friendly, and product descriptions were spot-on. Had a small hiccup with delivery, but it got fixed quickly. Customer service was excellent, returning an extra accessory was a breeze. The reps I talked to were nice, informative, and knew their stuff. Even with the small shipping problem, I'd definitely order from them again and recommend to friends.
Replacement part for a flame keeper
I lost the flame keeper for my pizza oven, so I had to find a replacement. The customer support folks were so helpful when I reached out to them. They just asked me a few questions about my purchase and before I knew it, the replacement part was on its way to me. I was really impressed with how quickly and nicely they took care of everything.
Wrong gas connection ordered
Yeah, so we kinda messed up and got the wrong gas connection for our pizza oven. But no biggie, the return process was super easy. Iain was really great and gave us clear instructions and friendly, personalized responses. It was all really fantastic. Thanks, Iain!
Pizza oven purchase
I had an issue with my pizza oven, so I reached out to customer service for help. They got back to me right away and fixed the problem fast. I was really impressed by how efficient and professional they were. The replacement part arrived quickly, and I was back to making pizzas with no more troubles. I'd definitely recommend this company to others after having such a good experience.
Pizza oven purchase experience
I bought this pizza oven that was great at first, but then it started acting up after a few months. So, I reached out to customer service online and they were super quick to offer a fix. When that didn't do the trick, they sent me a new gas burner right away. I was really impressed with how professional and fast they were, so I definitely suggest checking them out.
Oven purchase, 2 years ago
I got an oven from there about two years back, and I gotta say, it worked really well...until a few parts decided to quit on me. Just regular wear and tear, you know? So, I contacted their customer service for some help, and I was actually pretty impressed. They sent out the replacement parts right away, no hassle. And it seemed like their support team is always available, responding to my emails round the clock. Can't beat that kind of service, right?
Review with most votes
This is magic
My wife shares the same pizza obsession like me , so when i bought this and used it for first time, we both were so surprised and shocked at the same time Not just its so easy... Read onBy: Martin Lee