Ooni Reviews : Share your review & read experiences
Ooni
40% Would buy here again
All reviews (5)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
This is magic
My wife shares the same pizza obsession like me , so when i bought this and used it for first time, we both were so surprised and shocked at the same time
Not just its so easy to make pizza but also its super simple to get the tastiest pizza without ordering it from outside
much healthy and just what i should say .. its good!
for those who love the pizza and they want to have it at home without buying or they dont like buying from outside too much, they will find this one really goodI just ordered my first one and learned after the fact what I actually needed for a multi fueled oven. I asked that question through chat before ordering. Their person couldn't understand a simple question to guide me to the accessory I needed. Then I read a review on an independent site that showed what I needed. I went back to website and found it. Not only is it a $100 bucks more but it's back ordered until Sept. This company has horrible customer support and their website isn't transparent to the newbie. I'm canceling my order and going with a different company or building a brick oven.
frya
all talk no action
I ordered online and after weeks of waiting I got message from DHL re delivery. I wasn't going to be home so on DHL track order I chose to have it delivered to a collection point close by. I then received from DHL that their collection point refused delivery and to contact Ooni.
I emailed (why can we not talk to business any more...arrgh frustrating) customer service reply promised to sort asap a week later nothing has happened so I've emailed to cancel order and get my money back still awaiting a response
customer service is appalling to say the least
I wish I had never ordered in the first place. very stressfulKoda 16
After weeks of waiting the unit arrived damaged. Horrible, horrible customer service! No way to talk to anyone. After two weeks of emails they decided to send out another but was informed it could be several weeks to arrive. This company sucks!
Did you order from Ooni.com or Ooniproducts.com?
There is a significant difference. I almost
Got scammed. I ordered one through, what I thought was their discount website. After I placed the order and paid through the “secure” PayPal option, I received a confirmation receipt for my payment from a personal email address. Immediate res flag! I called the Ooni company. They are not associated with the “discount” website and informed me it was a scam.PayPal did NOT give support, they closed the case in favor of the seller saying they provided a tracking number that showed the product was delivered. The USPS confirmed that the tracking number given was from Amazon and was delivered to a different address. I am still fighting with PayPal over this matter and will be closing that account due to the lack of support from PayPal.
I notified Ooni.com of this and they instantly got back to me and are looking into it.
Don’t get scammed! If it’s too good to be true it is.Koda16
i am very disappointed in the poor after sales service at Ooni. The lack of ability to get a straight answer to a 12th may order 17 weeks later is unreasonable and even with Covid as an excuse unacceptable. Finally you get a DHL tracking reference that doesn't work and wait another 2 weeks and nothing. I'd also ordered slice, cutting board cover and all in all spent over £550. If they hadn't delivered the other bits early (even though these where out of stock!!!)i would have sent them back but now im stuffed as I've waited and waited for a straight answer and still can't get a delivery date from them. i await another 10 day wait for their Customer services to palm me off again as summer slips by and winter looms. DO NOT BUY till they sort out stock.
ooni 16
Beware of delivery - they are not set up to support getting things to customer effectively
Unfortunately, there is not a zero star for customer service related to delivery. I ordered and paid for an Ooni 16 the first week of May and understood it would be delivered in July. I was fine with that. I was also notified by Ooni and then DHL that it was sent and due to arrive the 2nd week of July. I even had to pay the duty fees. No oven. DHL says Ooni only created a way bill for 2 items and never sent the oven but the cover arrived. A nice customer Ooni rep then requested and re-sent another oven on July 24th - once again, after much escalation with DHL, no oven ever got to DHL, only another filled in waybill filled in, but Ooni's best advice is to sit and wait or they will reorder a 3rd oven if nothing shows up; it will soon be 16 weeks with 2 disappeared ovens- maybe a 3rd? I have never had an issue like this with any company. All I want is the oven I paid for - too much to ask?
Others also viewed
LBC Modern
How modern is your house? If you would like your house to contain more modern furniture and interior, you might wonder where you can find these ite...
Design Furnishings
A home is not a real home unless you have some decent furniture to actually live in it. And also gardens need some garden furniture if you want to ...
Boscov's Department Stores
If you’re looking for quite a few new things for your wardrobe and home, you can visit several shops to find the variety of products. But you...
Service was terrible before I even received the product. Product was not listed as on backorder. I ordered a few months before we planned to move to a new state. Eventually I got info that my order would not be completed for nearly two months and after our upcoming move. And to boot I could not change shipping to the new address. So I had the ordered canceled. Now questioning if Id take a chance and order again. With service like that on the buying end I wonder what it will be like once you are an owner with the product in hand. Think Ill fork out three times as much for an oven with a company that has its customer service act together.