85% Would buy here again

Spotlight: What are our customers saying?
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M
M. Hudson
I recently bought a pizza oven from this company and I haven't had a chance to use it yet. But I gotta say, I'm really happy with the customer service I got while ordering it. Kris, Jake,...Read on
C
camren
The Ooni Karu 12g pizza oven is a total game-changer. We've had an amazing experience with it, completely changing how we make pizza at home. The quality is top-notch and the pizzas always tur...Read on
M
Martin Lee
My wife shares the same pizza obsession like me , so when i bought this and used it for first time, we both were so surprised and shocked at the same time Not just its so easy to make pizza but a...Read on
T
trinity
I just got this awesome outdoor pizza oven and I gotta say, the customer service from the company was top-notch. We messed up and got the wrong product, but they totally came through for us and fix...Read on
L
Lulu Dibbert
I had to reach out to customer service to get a new handle for the lid of my outdoor pizza oven. I was happy with how quickly and nicely they got back to me on WhatsApp. Everything went really smoo...Read on

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    Ooni pizza oven purchase

    I recently bought a pizza oven from this company and I haven't had a chance to use it yet. But I gotta say, I'm really happy with the customer service I got while ordering it. Kris, Jake, and Josh were super responsive, friendly, and helpful. They gave me some great tips and info that I know will be useful when I finally use my new oven. When I unpacked it though, I found that the pizza stone was cracked. Even though it was late on a holiday Monday, I contacted customer service thinking I wouldn't hear back until the next day. But surprise, surprise, I got a quick response and they ordered a replacement stone right away. I got the replacement stone by Wednesday, which was quicker than I expected. I gotta say, the customer service from this company is excellent and really made a positive impression on me.


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    Ooni Karu 12g pizza oven

    The Ooni Karu 12g pizza oven is a total game-changer. We've had an amazing experience with it, completely changing how we make pizza at home. The quality is top-notch and the pizzas always turn out perfectly. Unfortunately, we had a mishap when the oven got knocked over during a thunderstorm, breaking the handle to the fuel compartment. But the customer support team really came through for us. We reached out, sent a picture and our address, and they quickly shipped us a replacement handle for free. Their customer service is truly impressive and sets Ooni apart from the rest. We're super impressed and thankful for their dedication to making customers happy. Great job, Ooni!


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    This is magic

    My wife shares the same pizza obsession like me , so when i bought this and used it for first time, we both were so surprised and shocked at the same time
    Not just its so easy to make pizza but also its super simple to get the tastiest pizza without ordering it from outside
    much healthy and just what i should say .. its good!
    for those who love the pizza and they want to have it at home without buying or they dont like buying from outside too much, they will find this one really good

    Service was terrible before I even received the product. Product was not listed as on backorder. I ordered a few months before we planned to move to a new state. Eventually I got info that my order would not be completed for nearly two months and after our upcoming move. And to boot I could not change shipping to the new address. So I had the ordered canceled. Now questioning if Id take a chance and order again. With service like that on the buying end I wonder what it will be like once you are an owner with the product in hand. Think Ill fork out three times as much for an oven with a company that has its customer service act together.


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    Large outdoor pizza oven purchase

    I just got this awesome outdoor pizza oven and I gotta say, the customer service from the company was top-notch. We messed up and got the wrong product, but they totally came through for us and fixed it super fast. Even though it happened a year ago, when we finally figured it out, they were quick to make it right and make sure we were happy with what we got. The customer service team really showed they cared and paid attention to all the details. It's definitely made me a loyal fan of the brand!


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    Replacement fuel lid handle

    I had to reach out to customer service to get a new handle for the lid of my outdoor pizza oven. I was happy with how quickly and nicely they got back to me on WhatsApp. Everything went really smoothly and it was an all-around great customer service experience.


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    Pizza oven purchase

    I just got myself a pizza oven and I gotta say, I am super happy with it. The design is sleek and easy to use. And let me tell you, the pizzas that come out of this thing are phenomenal. I had a little problem with a part that wasn't working right, but when I contacted customer service on Easter, they got back to me in just a few hours. The replacement part showed up at my door 3 days later, which I thought was pretty quick. Seriously, I can't say enough good things about this pizza oven.


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    Birthday gift, Ooni oven

    I had really high hopes for the Ooni oven since I heard so many good things about it, and I've got to say, it definitely lived up to the hype. The pizza that came out of that bad boy was something else - crispy crust, gooey cheese, and perfectly cooked toppings. I can honestly say that I've never had a better slice anywhere else, and I think you'd feel the same way. If you're thinking about checking out the Ooni oven, I say go for it - it's a real game-changer!


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    Ooni Karu 16 pizza oven

    I just got the Ooni Karu 16 pizza oven and let me tell you, it's been a game-changer for my backyard pizza parties. My friends and family are having a blast building their own pies and watching them cook in this wood-fired beauty. The trial-and-error of getting that perfect pie has been surprisingly fun too. I haven't even bothered with the gas option yet because I'm loving the whole wood fire experience. So yeah, overall, I'm super happy with my purchase.


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    Pizza oven purchase

    I got this pizza oven from this company a while back, and after a few months, I accidentally broke one of the parts. I checked their website for a replacement but couldn't find it, so I contacted customer service. They replied super fast and sent me a new part for free. I was really impressed with how quickly they helped me out, and they were so willing to solve my issue. I definitely suggest this company for their top-notch customer service.


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    Two ovens and accessories

    I just got two of their ovens and some accessories, and let me tell you, I am amazed! Their customer service is amazing and their products are top-notch. The team has been super helpful with any questions I've had, from billing to putting it all together. The ovens are sturdy and way better than I expected. If you need an oven, these are the ones to get, no need to look anywhere else!


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    Replacement part for a flame keeper

    I lost the flame keeper for my pizza oven, so I had to find a replacement. The customer support folks were so helpful when I reached out to them. They just asked me a few questions about my purchase and before I knew it, the replacement part was on its way to me. I was really impressed with how quickly and nicely they took care of everything.


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    Wrong gas connection ordered

    Yeah, so we kinda messed up and got the wrong gas connection for our pizza oven. But no biggie, the return process was super easy. Iain was really great and gave us clear instructions and friendly, personalized responses. It was all really fantastic. Thanks, Iain!


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    Pizza oven purchase

    I had an issue with my pizza oven, so I reached out to customer service for help. They got back to me right away and fixed the problem fast. I was really impressed by how efficient and professional they were. The replacement part arrived quickly, and I was back to making pizzas with no more troubles. I'd definitely recommend this company to others after having such a good experience.


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    Flame tamer help

    I was struggling to install the flame tamer by myself. I tried over and over again, but I couldn't get it right. Then, I decided to call customer service for help. They were super helpful and guided me through the process. Thanks to them, I got it installed quickly. Shoutout to customer service for being awesome!


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    Pizza oven purchase

    I just bought a pizza oven from this company and let me tell you, their customer service team was top-notch. Super friendly and always quick to respond, even when it was the weekend. Made me feel good about my purchase, knowing they've got my back if anything comes up.


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    Pizza oven purchase

    I got this pizza oven from these guys and at first, I was pretty pleased with it. But then after about a year of using it, the stone ended up cracking. So, I reached out to customer service to see what they could do about it.


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    frya

    all talk no action
    I ordered online and after weeks of waiting I got message from DHL re delivery. I wasn't going to be home so on DHL track order I chose to have it delivered to a collection point close by. I then received from DHL that their collection point refused delivery and to contact Ooni.
    I emailed (why can we not talk to business any more...arrgh frustrating) customer service reply promised to sort asap a week later nothing has happened so I've emailed to cancel order and get my money back still awaiting a response
    customer service is appalling to say the least
    I wish I had never ordered in the first place. very stressful


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    Koda 16

    After weeks of waiting the unit arrived damaged. Horrible, horrible customer service! No way to talk to anyone. After two weeks of emails they decided to send out another but was informed it could be several weeks to arrive. This company sucks!

    Did you order from Ooni.com or Ooniproducts.com?
    There is a significant difference. I almost
    Got scammed. I ordered one through, what I thought was their discount website. After I placed the order and paid through the “secure” PayPal option, I received a confirmation receipt for my payment from a personal email address. Immediate res flag! I called the Ooni company. They are not associated with the “discount” website and informed me it was a scam.

    PayPal did NOT give support, they closed the case in favor of the seller saying they provided a tracking number that showed the product was delivered. The USPS confirmed that the tracking number given was from Amazon and was delivered to a different address. I am still fighting with PayPal over this matter and will be closing that account due to the lack of support from PayPal.
    I notified Ooni.com of this and they instantly got back to me and are looking into it.
    Don’t get scammed! If it’s too good to be true it is.


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    Koda16

    i am very disappointed in the poor after sales service at Ooni. The lack of ability to get a straight answer to a 12th may order 17 weeks later is unreasonable and even with Covid as an excuse unacceptable. Finally you get a DHL tracking reference that doesn't work and wait another 2 weeks and nothing. I'd also ordered slice, cutting board cover and all in all spent over £550. If they hadn't delivered the other bits early (even though these where out of stock!!!)i would have sent them back but now im stuffed as I've waited and waited for a straight answer and still can't get a delivery date from them. i await another 10 day wait for their Customer services to palm me off again as summer slips by and winter looms. DO NOT BUY till they sort out stock.


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